Audika - Guildford Avis 

Friendly staff who explained everything very clearly. Hearing test was carried out on time and results shared, concerns discussed and all in all very helpful and informative.

It's now a year since my initial hearing test and subsequent purchase and fitting of Oticon hearing aids. Although these hearing aids were an expensive investment, their performance has been excellent and Guildford Hidden Hearing have provided excellent customer service through their follow on appointment process and hearing aid adjustments.

All interactions were easy, professional and with the highest integrity.

The team at Hidden Hearing Guildford provided a first class service. Understood my needs and told me what my options were. Their hearing aids make a real difference to my quality of life. After sales service is good which is what you need.

I have had a couple of sessions over last few weeks at Hidden Hearing in Guildford. I’ve had a few problems with one of my ears but the practitioner Kathryn was helpful, thorough and very professional. She diagnosed the problem and dealt with it effectively. Tinnitus much reduced in that ear
Great service from this company, would highly recommend

My husband started to experience hearing loss a couple of years ago and after researching several companies, we called Hidden Hearing in Guildford for an assessment, conducted by Mike Colclough.
It was a pleasant experience: he explained the different hearing aids on offer, he told us what was right for my husband (the most expensive one may not be the right one for you) and he sold him his hearing aids which he has had since the beginning of 2020.
We are delighted with Hidden Hearing, Mike has been my husband’s point of contact; he loves the continuity of care which is exemplary. We meet twice a year but we can call any time if there is a problem.
Mike is patient – he took infinite care to explain why you should wear your hearing aids all day, he explained the changes in your brain when hearing loss is not addressed (it’s scary).
We attend the meetings together, it is important that we both understand my husband’s situation and it gives us the opportunity to ask questions. You will be in safe and caring hands with Mike.

Hidden Hearing give a wonderful aftercare service as well as the best hearing devices on the market.
As you get older managing gadgets gets more difficult but Hidden Hearing in Guildford have always been very helpful when I have a problem.

Excellent service

I have no complaints at all about the service. However, my hearing aids are refusing to pair with the TV gadget. The blue lights are on, but when I click on the TV icon on my smart phone, it drops out. I have attempted to email Oticon, but I have changed my email and the link refuses to let me correct it! Maddening

The company did exactly what they said they would go in their promotion.
A thorough hearing check and specialised advice regarding my hearing.
Then a removal of wax which was skilfully done by Cherelle and well explained.
I would recommend this company if you are thinking about your hearing

I got what I wanted we hen I needed it.

A friendly welcome, knowleagable advice and skilful work!

Very knowledgeable and helpful consultant.

Went to a lot of trouble to complete the process and save me another visit (which would be not very convenient). Job well done - amazing amount of gloop cleaned out!

Great experience with Roopa. Very professional and made sure my treatment was painless. Will be coming back again

Dee vacuumed my blocked right ear & now I can hear again!
Thank you!

I attended Hidden Hearing today and was seen by Dee Hartman. Immediately put at ease by her friendly manner and any question I had, answered immediately and succinctly. I went through a ‘auction’ of the ear canal to remove earwax and it was done gently and expertly removing all wax in one sitting. I have made return appointments as I thought so highly of the service provided.

Very helpful cheerful lady will definitely be returning there. Hearing now amazing.