Audika - Leeds Avis 

126
TrustScore 4.5 sur 5

4,7

Unit 1 82 Albion Street, LS1 6AG LEEDS, Yorkshire, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I just want to say a really big thank you to the Audika team in Leeds, Faraz and Ferzana were brilliant, both of my hearing aids were chewed by my puppy and I was really worried, but they sorted them... Voir plus

Noté 4 sur 5 étoiles

Very pleasant receptionist and audiologist. The latter was understanding, prepared to listen and explained things as the various rests were made. The only issue was that she pushed hearing aids de... Voir plus

Noté 5 sur 5 étoiles

I was seen by Mr Faraz Aslam. He was very approachable and professional. The hearing test was done very efficiently and he explained clearly the results of my audiogram. He then recommended the model... Voir plus

Noté 5 sur 5 étoiles

After days of worry at sudden year loss in one ear, although unable to give treatment was assured and advised of next step to take. Despite doctors surgery not giving urgent appointment as suggested... Voir plus



Coordonnées de contact

  • Unit 1 82 Albion Street, LS1 6AG, LEEDS, Yorkshire, Royaume-Uni

  • 01132 204320

4,7

Excellent

TrustScore 4.5 sur 5

126 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(126)

5 125 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Hearing test and purchase

I turned up without an appointment and spoke to Alison on reception and was able to seen straight away. Alison very friendly and helpful with me before sending me through to see Amina. Amina was great, put me at ease throughout the hearing test and my options after. Very knowledgeable. First class service. Highly recommended.

26 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Chloe was amazing.

Chloe was amazing.
Talked through the procedure, explaining simply what she would be doing
Had a look at the inside of the ears, and showed me the contents, then what her next step would be.
Proceeded nicely, and finally removed the blockage that's been bugging me for years. Worth every penny of £70!

23 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Assurance given

After days of worry at sudden year loss in one ear, although unable to give treatment was assured and advised of next step to take. Despite doctors surgery not giving urgent appointment as suggested by audiologist, was able to make appointment with optician/hearing centre and will get treatment this week.

17 novembre 2022
Noté 5 sur 5 étoiles

Great experience!

The whole process for the ear wax removal was simple and straightforward. They provide with the all the information you need to know.

25 novembre 2022
Avis spontané
Noté 4 sur 5 étoiles

Hearing aids excellent [should be for…

Hearing aids excellent [should be for the price]
Iwas not adviced of free syringe service if you bought hearing aids and i was refused it 14 days after purchase
I really think this is totally unacceptable and made me consider sending the aids back within the 60 day clause i would appreciate you comments

7 novembre 2022
Noté 1 sur 5 étoiles

Totally disgusted with this Company

Totally disgusted with this Company, after having a visit and intended purchase from Hidden Hearing after being told my elderley Father did not have was in his ears. Got a 2nd opinion from Specsavers and told us he did have a lot of wax in his ear.

I wonder what would have happened if we had gone along with the fitting of the Hearing Aids from Hidden Hearing as "If you have hearing aids, and there is too much wax inside the ear canals, this can result in: Damage to the hearing aid. Poor hearing aid performance. Difficulty hearing"

Anything for a sale seems to me, utterly disgusted. We now have to go back to the beginning after weeks of waiting !

1 septembre 2022
Avis spontané
Logo de Audika - Leeds

Réponse de Audika - Leeds

Good Afternoon,

Thank you for taking the time to leave your review and we're very sorry to hear of the detail you have provided.

If you would like to contact our Customer Services Team on 0800 740 8796 or by emailing contact@hiddenhearing.co.uk we will be able to take some more details and investigate this for you.

Kind Regards

Hidden Hearing - Customer Services
01622 775191 / 0800 740 8796
contact@hiddenhearing.co.uk

Noté 4 sur 5 étoiles

Expert attention

Expert attention, Clear guidance with well defined options.
Consultation was helpful and unhurried.
Conclusions were reached in a balanced and well informed way.

2 septembre 2022
Noté 2 sur 5 étoiles

Aftercare is disgraceful!

Contacted Hidden hearing at Leeds on 18th July after numerous attempts, finally managed to speak to Alison. My elderly father was having problems with his hearing aid which is still under warranty, he was unable to come in to sort this out as he had Covid and Alison agreed to extend the warranty and advised us to call back to make another appointment when he was well enough to attend an appointment to sort it out. We have now been calling every day for the past few days and again there is no response at all. The hearing aid is not fit for purpose and we cannot get an appointment or an answer to our calls to rectify these issues. The customer service is appalling.

3 août 2022
Avis spontané
Logo de Audika - Leeds

Réponse de Audika - Leeds

Hello Miss Townend,

Thank you so much for your review overnight. We are sorry it has taken us a little while to come back to you today. We were working behind the scenes to find out what had gone wrong and locate your father's details. I understand that your father has now spoken to our team and arranged an appointment. We are so sorry for the issues in contacting the Leeds hearing centre recently; two of our branch co-coordinators had to take emergency leave and your message didn't get passed on. We have checked to see if we are missing any other information for your father or any of our other clients but thankfully that doesn't appear to be the case. Once again, thank you so much for bringing it to our attention.

You can always reach out to our Customer Services team on 01622 775191 / 0800 740 8796 or by email to us on contact@hiddenhearing.co.uk . We are available Monday - Friday 8:30am - 5pm - we are more than happy to help if you experience any issues.

Kind Regards,

Customer Services.

Noté 1 sur 5 étoiles
Logo de Audika - Leeds

Réponse de Audika - Leeds

Hi Philip,

Thank you for your review and feedback. We are sorry to hear that you felt our service was worthy of a 1 star review.

If you would like to discuss your experience with us further please do contact us at contact@hiddenhearing.co.uk .

Kind regards,
David - Hidden Hearing.

Noté 5 sur 5 étoiles

Ear Wax Removal

Booked appointment at Hidden Hearing as this procedure not readily available on NHS.
I received excellent service and audiologist described step by step what the procedure entailed.
Would definitely recommend.

29 mars 2022
Avis spontané
Noté 4 sur 5 étoiles

First impressions

Amina our consultant has been very helpful in looking after my 95 year-old father who picked up his new hearing aids today and early signs are good; the appointment was about 30 minutes late but a courteous apology was given.

23 mars 2022
Noté 5 sur 5 étoiles

My experience of Hidden Hearing.

I found Amina wonderful it was a very pleasant experience ,very professional and she located my problem perfectly .I would recommend your company to my friends.Thank you .

25 mars 2021

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