Audrey's Avis 

243
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Compiling a 'treasure chest' theme - I purchased Seagull Eggs chocolate/Loretta the Lobster......and Audrey's hit the spot. Very friendly helpful staff throughout. Speedy dispatch and delivery. Highly... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I stumbled across Audrey’s chocolates last year and they have been a major contribution in my current ( and hopefully last) romance. At the age of 78 I thought I knew all the way to woo a woman.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great choice of flavours. Quickly despatched. Well packed. Good communication. Bought as a gift. Nice to be able to give something a little bit different.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been a fan of Audrey’s Chocolates for years and have received and gifted them on many occasions. I actually visited their premises recently and was very impressed by the shop and the delightful o... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Artisan chocolatier
  2. Usine de chocolat
  3. Chocolatier

Écrit par l'entreprise

Audrey’s Chocolates, the oldest chocolatier in Sussex, has been delighting chocolate lovers with its handcrafted creations since 1948. Known for its artisanal chocolates, this family-run business has become a symbol of quality and craftsmanship, attracting customers from across Sussex and beyond.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

243 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(243)

174 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

It is always a treat with Audrey'

I have enjoyed chocolates from Audrey's my whole life. It's a special treat that I'd recommend to anyone for a gift or simply a little self indulgence.

26 août 2025
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Réponse de Audrey's

Dear Jonathan,

Thank you for your kind review and your years of loyalty! This means the world to us.

All the best,
The Audrey's Team

Noté 3 sur 5 étoiles

Disappointed

Disappointed. My pink hat box seemed very small. I also ordered a Queens box as well. The delivery timescale was great however (despite 3 emails to the company) there was absolutely no communication or replies from them whatsoever. Id be hesitant to order again

26 août 2025
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Réponse de Audrey's

Dear Amanda,

Thank you for your honest feedback. The 340g Pink Hat Box is a double-layer selection and one of our largest hat boxes, so we haven't had a complaint about its size before.

With regard to your emails, these were sent over the bank holiday weekend and immediately afterwards, when we were experiencing a particularly busy period with some staff away. Unfortunately they were missed — something that rarely happens, as most customers comment positively on our service. We are really sorry that you didn't get a reply.

A member of our team will be in touch with you tomorrow to follow up directly.

We’re glad your order arrived promptly, and thank you again for choosing Audrey’s.

The Audrey’s Team

Noté 5 sur 5 étoiles

Efficient delivery and beautiful…

Efficient delivery and beautiful packaging.

26 août 2025
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Réponse de Audrey's

Dear Sara,

Thank you so much for your kind words! We’re delighted you enjoyed the packaging and that your order arrived quickly.

Best wishes,
The Audrey’s Team

Noté 5 sur 5 étoiles

Exquisite

The chocolates were well packaged and delivered on time. They taste great and look lovely.

29 juillet 2025
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Réponse de Audrey's

Dear Anne,

We're thrilled to hear that you loved the taste, packaging, and presentation.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Excellent as always

Excellent as always

28 juillet 2025
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Réponse de Audrey's

Dear Nick,

Thank you for the feedback!

The Audrey's Team

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery

28 juillet 2025
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Réponse de Audrey's

Dear Natalie

We're glad to hear you were happy with the fast delivery. We appreciate your feedback!

The Audrey's Team

Noté 5 sur 5 étoiles

Simply the Best! ;0) My order arrived on time and in perfect…

My order arrived on time and in perfect condition.
I ordered a variety of different things Turkish Delight, two types of jellies and the most delicious chocolates. Everything tasted exactly as it should do, soo very good!

26 juillet 2025
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Réponse de Audrey's

Dear Keith

We're so happy to hear that your order arrived perfectly and that you enjoyed all the treats, especially our chocolates! We can't wait to welcome you back for more deliciousness.

The Audrey's Team

Noté 4 sur 5 étoiles

The presentation was lovely

The presentation was lovely. There were a lot of the same chocolates and not many varieties. There seemed to be a lot of cream centers.

26 juillet 2025
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Réponse de Audrey's

Dear Neenah,

We're glad to hear you enjoyed the presentation. We appreciate your comments on the variety of chocolates and will take them into consideration as we continue to improve our selection and we are going to make a change to our fill.

Best wishes and thanks for the feedback,

The Audrey's Team

Noté 5 sur 5 étoiles

My order was delivered in 2 days of…

My order was delivered in 2 days of ordering. The chocolates are delicious and I will definitely be ordering again for Christmas

25 juillet 2025
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Réponse de Audrey's

Dear Diane,

We're thrilled your order arrived so quickly and that you enjoyed the chocolates. We can't wait to serve you again this Christmas!

The Audrey's Team

Noté 5 sur 5 étoiles

Incredible chocolates

Incredible chocolates. If you are old enough to remember the Thornton strawberry fondant pig and wondered what it would be like with insanely good chocolate and filling made with real ingredients, then I suggest you order some of the strawberry fondants.

Presentation and packaging are extremely high end. I’d be very happy to give this as a gift to someone.

Owner got back to me very quickly when I had a query about delivery and I had them in my hand two days later and “accidentally” ate two of them for breakfast. It’s important to test these things. I have a few other flavours to try as well….

19 juillet 2025
Avis spontané
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Réponse de Audrey's

Thank you so much for this glowing review — we’re absolutely delighted you enjoyed the strawberry fondants (even for breakfast… we fully support the cause of thorough testing!)

Best wishes
The Audrey’s Team

Noté 5 sur 5 étoiles

New favourite chocolates and sweet…

New favourite chocolates and sweet treats! The perfect milk chocolate, so smooth and delicious. The coconut ice is incredible, and I know will be a new staple. The packaging is beautiful and has so many thoughtful details, so much so that I will definitely be reusing the boxes when I’ve finished with them (which won’t take long!)

15 juillet 2025
Avis spontané
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Réponse de Audrey's

Thank you for your kind and thoughtful feedback - we are so pleased you enjoyed our products and new packaging and hope to see you back soon!

Thank you
The Audrey's Team

Noté 5 sur 5 étoiles

My favourite fondant creams

Being able to choose which flavours you want, in increments of 3, is delightful and all of Audrey's creams are delicious, with great taste and texture

3 juillet 2025
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Réponse de Audrey's

Dear Rosemary,

We're so pleased you enjoyed picking your own flavours and thank you for the lovely compliment on our creams!

The Audrey’s Team

Noté 5 sur 5 étoiles

Absolutely delighted

Absolutely love these chocolates. Customer service is also really good. I ordered about a week before I needed to gift them and got concerned as I had no despatch details. After emailing I received a reply within hours stating they delayed shipping due to extreme heat which hadn’t even occurred to me, but had upgraded my delivery to 24 hours to arrive in time. Thought this was a really nice personal touch ensuring the product arrives perfectly as it should.
The chocolates looked so amazing I decided to treat myself to a box, two orders in as many weeks and I’m so happy I stumbled across Audrey’s.
Thank you

2 juillet 2025
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Réponse de Audrey's

Dear Donna,

Thank you so much for your lovely review! We're glad the chocolates arrived safely and are thrilled you treated yourself too. Your kind words mean a lot to all of us at Audrey’s.

The Audrey’s Team

Noté 5 sur 5 étoiles

Flavour

The product arrived in good time and the flavours of the product were excellent.

30 juin 2025
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Réponse de Audrey's

Dear Paul,

We're delighted to hear you enjoyed the flavours and that your order arrived promptly. We look forward to serving you again soon!

Best,
The Audrey's Team

Noté 5 sur 5 étoiles

Delicious chocolate

I choose a selection of chocolates from the counter and all of them were delicious. Very friendly and helpful staff. Will be back.

28 juin 2025
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Réponse de Audrey's

Dear Richard,

We're so glad you enjoyed your chocolates and had a great experience with our team. We look forward to welcoming you back soon!

Best,
The Audrey's Team

Noté 5 sur 5 étoiles

Great quality

Great quality and delicious chocolates, highly recommend, you can’t help but go back for more.

26 juin 2025
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Réponse de Audrey's

Dear Michael,

Thank you for your thoughtful feedback. We’re pleased to hear you appreciate the quality and taste of our chocolates. We look forward to giving you a joyful experience again soon.

The Audrey's Team

Noté 5 sur 5 étoiles

The Very Best Chocolates

Tremendous choice of brilliant chocolates
Excellent packaging and delivery arrangements
Thoroughly recommended

26 juin 2025
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Réponse de Audrey's

Dear Keith,

Thank you for your wonderful feedback. We're delighted that you were impressed with our chocolate selection, packaging, and delivery service. Your recommendation is greatly appreciated, and we look forward to welcoming you back soon.

The Audrey's Team

Noté 5 sur 5 étoiles

The best chocolates, friendly service and so helpful. Always lovely to visit when in Hove.

We always enjoy visiting Audrey’s when in Hove - the chocolates are always so delicious, friendly service and so helpful. I was buying chocolates for my sister’s special birthday and staff were so helpful. I bought one of the beautiful boxes, gave my choice of flavours & order was beautifully made and sent. Perfect x

24 mai 2025
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Réponse de Audrey's

Dear Helen,

Thank you for taking the time to share such lovely feedback. We're so pleased to hear you enjoy visiting us in Hove and that our team could help you create something special for your sister’s birthday. It’s wonderful to know the chocolates and service met your expectations. We look forward to welcoming you again soon!

The Audrey's Team

Noté 5 sur 5 étoiles

Absolutely delicious chocolate's

Absolutely delicious chocolate's, always go for Rose and violet dark chocolate's and they never disappoint. Delivery is quick and the packaging is lovely too.

24 juin 2025
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Réponse de Audrey's

Dear Mandy,

Thank you so much for your kind words! We're delighted to hear you love the rose and violet dark chocolates — they're a true classic and a favourite here at Audrey's. It means a lot to us that you enjoy not only the chocolates but also our packaging and speedy delivery. We can't wait to send you your next box of treats!

The Audrey's Team

Noté 5 sur 5 étoiles

Love their chocolates

Love their chocolates! Especially their hard caramels which are my absolute faves!!

17 juin 2025
Avis spontané
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Réponse de Audrey's

Dear Arthur,

So happy to hear you love the hard caramels – they're a favourite here too!

The Audrey's Team

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