Aura Avis 

My enquiry was dealt with efficiently and with dignity. The application was easy and equally efficiently. Confirmation was prompt and comprehensive. I am extremely pleased with my dealings with Aura and am pleased to give a recommendation

Prior to choosing Aura we read their reviews, all positive. So we sent an email to obtain a quote. We were contacted by a representative of Aura who went through all our requirements and needs. She was extremely thorough and no hard sell, which we liked. So we made our choice and purchased 2 plans. Can highly recommend this family firm and award them 10 out of 10.

Very helpful and the process was without complication

Customer service is good. Would recommend the company on the basis of their helpfulness but can't comment on the service as it's not been used yet

Aura helped me decide what service I thought was best for me without putting any pressure on me to decide. The people were very polite and respectful and treated me with upmost compassion. I would definitely recommend them with an easy 5 star rating.

Not as naggy as other companies, but still sends out gentle reminders. Process all straightforward.

Very easy to talk sales representative, very pleasant understanding, and generally helpful with good sensible suggestions. Not felt pressured into buying a plan, even though you realise your being sold a plan. The plan itself is straightforward ,simple and inclusive, and very well explained to you during the sales interview, suited my needs and wishes really well, if you require just a simple, basic known attendance funeral I can highly recommend this company. With regards to sales technique and set up and value for money.

So simple, informative and prompt response to our queries…feeling very content and confident about the future, it’s good to have someone holding your hand through what will be a painful and life-changing experience.

The guy I spoke to was friendly and polite and he didn't pressure me, he gave me all the information that I needed to know. I'm so glad I picked Aura, I feel like I've got peace of mind also the price was good. Would recommend.

From the start of my phone call to yourselves,the staff were very polite and explained everything in detail.The price was very competitive.

Everything was straight forward and all questions asked where clearly explained.
All timescales promised where achieved.
Staff are knowledgable and understanding.

I’m very happy with the whole process of booking with aura, From start to finish they answered my questions and have always spoken with kindness and compassion at a very difficult time.
I would recommend to anyone.

Had wonderful service from Matt who was polite and respectful throughout x Had enquired with various plan suppliers and was inundated with calls and emails x Aura was respectful and extreemly helpful x best decision i have ever made x thoroughly recommend them xx

I had a very nice ,helpful lady on the telephone

Helpful with all that was needed to make it a painless venture, very pleased 😄

Preferred the fact that aura dont advertise so forcefully as other similar companys. Also no great long forms to fill in, easy to talk through the details,

All explained very clearly provided everything we required

The young Lady who delt with me was so helpful , not at all pushy, she listened to my concerns and needs, send me details and followed up a few day's later at my request.
So l had plenty of time to read through everything at my own pace, unlike another Company l phonned before you who just wanted to hard sell me.
And your price and what you offer is unbeatable.

My husband wanted a “No Fuss” cremation, I chose “Aura” who did exactly that.
He was collected from the Care Home and taken to Aura’s Rest Home where he was looked after.
I was kept informed by an “Angel” every step of the way which was very reassuring.
The “Angels” were very professional as well as being very kind and considerate - something much needed at a time like this.
A little while after the cremation my husbands ashes were returned to me.
The ashes were hand delivered by a very smartly dressed lady who was professional and kind.
I was very happy with the way “Aura” took care of everything after my initial phone call and have registered myself with them knowing myself and my family will be looked after without a fuss but with kindness and consideration.