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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered the product and after reading horrible reviews, I immediately requested a refund. Their email bounced back as fraud!! I’ve sent their customer service FIVE emails to return an unused product... Voir plus

Noté 1 sur 5 étoiles

I ordered the ES-1081 Intense Pulsed Light Wrinkles Reducing Instrument. When charged, I placed it on my face and I immediately felt an electric shock sensation in my hair and side of my face. It wa... Voir plus

Noté 4 sur 5 étoiles

Updated Review: So, I ordered one off of Amazon thinking I would never receive this one… used it for a couple days. I received my Auroraskin one today and decided I would try it to see the diff... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Don't ever buy from this company. Slow and lack of transparency. Put my order on 18 Jan, no delivery nor updates. Sent emails, no replies. Finally, somebody or AI responded my request on Messenger.... Voir plus

L'entreprise a répondu


Coordonnées de contact

1,5

Mauvais

TrustScore 1.5 sur 5

39 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 63 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Noté 1 sur 5 étoiles

I ordered the product and after reading…

I ordered the product and after reading horrible reviews, I immediately requested a refund. Their email bounced back as fraud!! I’ve sent their customer service FIVE emails to return an unused product and no response. I will escalate this to my bank as a fraudulent company if I do not hear a reply today. DONT DO IT!!

14 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Awful Experience

I ordered the ES-1081 Intense Pulsed Light Wrinkles Reducing Instrument. When charged, I placed it on my face and I immediately felt an electric shock sensation in my hair and side of my face. It was scary. I tried to return the product and they would not let me without filming myself using the product for 30 days. I went back and forth with customer service telling me to use different products on my face, but I feared using the device at all. I had to throw $76 in the trash (where the device is now).

7 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

A horrible product

A horrible product! This company is like the hotel California, you can check in but you can never check out they keep sending you product and billing your card long after you've begged them to stop! to cancel! to quit sending product that you don't like or use and to stop billing your credit card. This company has no integrity!

5 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Ripped off...

Ripped off....
I ordered two and only was sent one after over three weeks to delivery and to top it off the it didn't work. I put in over three customer service complaints no one gets back to you....this is purely garbage product poorly made and it doesn't work. I want a refund but after the delay in delivery the time runs out, of course it does... :/

3 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

My product was never delivered

My product was never delivered. I received a message from the shipping company that it was undeliverable. I email the company who responded asking to confirm my shipping address and that they would resend.
I still have not recieved the product. I have emailed 2 more times and it's "crickets". I have asked both times for a refund. No reply. I don't know what recoarse I have.

23 février 2026
Avis spontané
Logo de Auroraskin

Réponse de Auroraskin

Hi Paula, I'm so sorry — this is exactly the kind of situation we never want any customer in. If your shipment was returned as undeliverable and we promised a reship, that should have been honored. Please email info@auroraskin.us with "TRUSTPILOT — PAULA" in the subject line and I'll personally make sure this gets resolved within 48 hours, including a full refund if you'd prefer. — Sarah, Aurora Skin Customer Care

Noté 1 sur 5 étoiles

Aurora Skin is a scam

Aurora Skin is a scam. I never received the product and cannot reach anyone now. I just went to my credit card carrier to get my refund.

18 mars 2026
Avis spontané
Logo de Auroraskin

Réponse de Auroraskin

Hi Kelly, I'm really sorry you went through this. Going through your card carrier is absolutely your right and I hope that resolves quickly. If you'd like us to also process a refund directly on our end so the chargeback can be closed cleanly, please email info@auroraskin.us with "TRUSTPILOT — KELLY" in the subject. Either way, I want to make sure you're made whole. — Sarah

Noté 1 sur 5 étoiles

Horrible company- the product I ordered…

Horrible company- the product I ordered took a month to arrive and the customer service was terrible. DO NOT BUY from this company!

16 février 2026
Avis spontané
Logo de Auroraskin

Réponse de Auroraskin

Hi Camile, a month is far too long and I completely understand the frustration. Shipping delays are something we've been actively working to fix. If there's anything still unresolved with your order, please reach out to info@auroraskin.us with "TRUSTPILOT — CAMILE" and I'll make it right personally. — Sarah

Noté 1 sur 5 étoiles

Don't ever buy from this company

Don't ever buy from this company. Slow and lack of transparency. Put my order on 18 Jan, no delivery nor updates. Sent emails, no replies. Finally, somebody or AI responded my request on Messenger. I have requested for a refund as there is no way they will deliver. Guess what, still no updates or action being taken.
This is beyond a joke and this company is totally a scam.
Please read reviews before buying.

25 février 2026
Avis spontané
Logo de Auroraskin

Réponse de Auroraskin

Hi Van, I'm sorry — over a month with no resolution is unacceptable and I want to fix this today. Please email info@auroraskin.us with "TRUSTPILOT — VAN" in the subject and I'll personally process your full refund within 24 hours. You shouldn't have had to chase us this long. — Sarah

Noté 1 sur 5 étoiles

Terrible product don’t buy it does not…

Terrible product don’t buy it does not do what all their videos claim. Difficult to get refunds and difficult to communicate with them. Big scam! Don’t buy!

12 février 2026
Avis spontané
Logo de Auroraskin

Réponse de Auroraskin

Hi Daneka, I'm sorry the device didn't deliver the results you were hoping for. Results vary based on consistency and skin type, but that doesn't make your experience any less valid. We do honor our 60-day guarantee — please email info@auroraskin.us with "TRUSTPILOT — DANEKA" and I'll personally walk you through the refund. — Sarah

Noté 1 sur 5 étoiles

ordered the triple packet of bras

ordered the triple packet of bras
took nearly 3weeks to arrive and to say that i was disappointed with the quality of goods is an UNDERSTATEMENT
They are not true to size so they were too small
So followed the instructions re contacting the email address to request a refund
NO Reply , instead a messsge from google delivery saying email could not be delivered
SAVE YOUR TIME AND MONEY AND DOES TOUCH THIS COMPANY WITH A BARGE POLE

18 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Auraskin bras - dont ho anywhere near them!!!

I ordered a pack of 3 bras and they are the worst purchase I have ever made. DO NOT FOR A MINUTE GET SCAMMED BY THEM. I wanted to return them for a full refund but this is what the email replay was "The recipient server did not accept our requests to connect "

31 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

I got the product from their website…

I got the product from their website during their Christmas 2025 special for $59.99. The USB that came with it didn't charge the device well, so I used mine, and it worked. However, I have been using the device for 2 weeks now, and there's been no result like the videos they have posted on their website. I do not know how they fake them, but I have to assume all of them are fake. I have pronounced forehead wrinkles, and they have not melted away or given me an eyebrow lift. I'm hoping they go out of business or their site is taken down because this is a HUGE SCAM. Videos are fake.

30 janvier 2026
Avis spontané
Logo de Auroraskin

Réponse de Auroraskin

Hi April, I'm sorry — both the charging issue and the lack of results are things I want to address. The device typically requires 4-6 weeks of consistent daily use to show visible changes, but if you're not seeing any progress, our 60-day guarantee covers a full refund. Please email info@auroraskin.us with "TRUSTPILOT — APRIL" and I'll handle this personally. — Sarah

Noté 1 sur 5 étoiles

bad qualities even though advertise as…

bad qualities even though advertise as high quality ..no return form available email address doesn't work either.

23 janvier 2026
Avis spontané
Logo de Auroraskin

Réponse de Auroraskin

Hi KT, I'm really sorry — if our support email was bouncing, that's a failure on our end and I want to make it right. Please try info@auroraskin.us with "TRUSTPILOT — KT" in the subject, and if you don't hear back within 24 hours, please update this review and I'll find another way to reach you. — Sarah

Noté 1 sur 5 étoiles

Cheap looking, poor quality!!

Late arrival, bras poor quality, I ordered white colour got something else. Does not fit properly slides up. Why didn't I read the reviews first. Disappointing bras.

27 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

SCAM SCAM SCAM SCAM

This company does not deserve any stars!!!! I have already written reviews on this company concerning the item I purchased and still no item!! They will email you the same message over and over till they want you to give up!! Now $39.99 may not be a lot of money to some but for me,, I work dang hard for my money and I want what I paid for or give me my money back!!! It’s impossible to get a refund through this company so MY ADVICE TO YOU IS NOT ORDER ANYTHING FROM AURORASKIN!!SCAM SCAM SCAM

20 janvier 2026
Avis spontané
Logo de Auroraskin

Réponse de Auroraskin

Hi Donna, I'm sorry you've had to write multiple times to get a real response — that's not the experience we want anyone to have. Please email info@auroraskin.us with "TRUSTPILOT — DONNA" in the subject and I'll personally process your refund within 24 hours, no further back-and-forth required. — Sarah

Noté 1 sur 5 étoiles

I bought the Auroa skin LED wand based…

I bought the Auroa skin LED wand based on their website reviews and Instagram reviews .They are all false. I have used this device for a month no change at all. Feel like I got scammed. Save your hard earned money do not buy

12 décembre 2025
Avis spontané
Logo de Auroraskin

Réponse de Auroraskin

Hi Suzy, I'm sorry the device hasn't given you the results you were hoping for. A month of consistent use is a fair trial, and our 60-day guarantee exists exactly for cases like this. Please email info@auroraskin.us with "TRUSTPILOT — SUZY" and I'll personally arrange your refund. — Sarah

Noté 1 sur 5 étoiles

Scam scam scam do not give this company…

Scam scam scam do not give this company your money because that's all they're doing is collecting your money. They don't respond to your emails they give you a tracking number that has no information and you don't get the product. I have tried to contact them I get no response I have even threatened them with local authorities and better Business bureau and they are a ghost. This is a complete scam to get your money don't do it!

10 décembre 2025
Avis spontané
Logo de Auroraskin

Réponse de Auroraskin

Hi Kimberly, I'm sorry — being unable to reach anyone after paying is the worst possible experience and I take that seriously. Please email info@auroraskin.us with "TRUSTPILOT — KIMBERLY" in the subject and I'll personally process your refund within 24 hours. You shouldn't have had to escalate this far. — Sarah

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