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Lisez les avis des autres

Noté 5 sur 5 étoiles

Goede ervaring met een uiterst vriendelijke klantenservice. Ze doen wat ze beloven. Een snelle levering en de retournering is correct afgehandeld. De reden van retourzenden van de koekenpan is dat de... Voir plus

Noté 5 sur 5 étoiles

Ik gebruik de Nero pannenset ondertussen al enkele maanden en ben er echt tevreden over. De pannen voelen stevig en kwalitatief aan en zien er ook mooi uit in de keuken. Tijdens het koken merk je... Voir plus

Noté 5 sur 5 étoiles

I’ve been using my Ausker pots for a while now, and they have honestly exceeded my expectations. Even after constant daily use, the quality remains top-notch and they still look and perform like the... Voir plus

Noté 5 sur 5 étoiles

Mijn Ausker pannen zijn inmiddels zo’n vast onderdeel van mijn keuken 😄 Alles bakt gelijkmatig, schoonmaken is zo gepiept! Kortom: ik ben fan 🙌 En eerlijk is eerlijk… met een messenset erbij zou he... Voir plus

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration
  2. Magasin de meubles

Écrit par l'entreprise

Ausker is an Italian kitchen hardware manufacturer born in 2015. The brand sells kitchen utensils and is focused on creating the best price/quality ratio, promoting its high value standards while selling the products at a very competitive price. Ausker has chosen to sell its products directly, via the website www.ausker.com. This allows the price to stay low, avoiding any mediator or reseller, while selling a high end product. The name Ausker is not chosen at random. It is in fact the fusion of phonetics in "House" and "Care". " Taking care of your house" is our main objective. Throughout Ausker's range of goods, the customer will have complete control of his environment thanks to the high quality of the materials used. The products are, in fact, designed to resist time and abuse. Ausker offers only the best, choosing cutting-edge materials and assembling them to create a constantly evolving product at the forefront of technological advancement.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

271 avis

5 étoiles
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A répondu à 100 % de ses avis négatifs

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

I was one of the initial backers of the…

I was one of the initial backers of the cookware set. Very happy with the products, have them over a year now and there still going strong. I use my frying pan regularly for frying the skin of salmon and then finishing it off in the oven. There's no sign of any damage or warping.
The only thing I would say is is you're using a potato masher in the pots, only use plastic. As tough as they I scratched mine the first time I used a metal masher in them. Can't expect miracles either.
I bought the knife set too, the sharpener is great but it's not very good for use on the two shorter blades. You can't get them in far enough to properly sharpen.

6 mars 2019
Avis spontané
Noté 3 sur 5 étoiles

Great, but edges are chipped and peeling

I love the design of the products I've purchased, but the edges of some of the cooking pans have started to chipping and peeling off fairly early during ownership.

6 mars 2019
Avis spontané
Logo de Ausker

Réponse de Ausker

Dear JM,

Thank you for your feedback and the nice words about our products. The black coating around the edges should not chip off. I need to ask you if you put our cookware into the dishwasher and if you use any pan protector when you store it. The problem you are reporting could also be due to a defective coating application. So, to correctly understand what is happening to the products you bought we need to investigate more about this issue. You wrote the same comment both for the Grill Pan both for the Frying Pan Set, and I cannot understand which one of them presented the problem around the edges. I invite you to send some pictures or a video of your cookware to info@ausker.com. Our customer service will do our best to help you!

Thank you very much for your collaboration,

Francesca
The Ausker Team

Noté 5 sur 5 étoiles

Amazing quality pots and pans with equally amazing service

Amazing quality pots and pans, the best money I've ever spent. Honestly. The handles are genius, the material is high quality and scratch resistant (it's endured cat claws by accident once). Easy to clean, no residue. And the customer service is incredible. Really good product from a really conscientous and kind team.

6 mars 2019
Avis spontané
Noté 3 sur 5 étoiles

I was so excited to use my Ausker

I was so excited to use my Ausker. After a few months, I already noticed some scraping on the bottom and some material that has chipped off. I guess nothing is as good as cast iron still.

6 mars 2019
Avis spontané
Logo de Ausker

Réponse de Ausker

Dear Anna,

Thank you for sharing your opinion and for the beautiful words about our products' design. I am sorry for the problem you are experiencing with our products, and I am sorry you did not write to us before reporting this problem. I can imagine it was quite annoying to deal with this unpleasant issue without the support of our customer service. Our coating consists of a five-layer nonstick coating, reinforced by ceramic scratch proof particles that can endure any intense use.
For this reason the problem you experienced it is infrequent. Anyway, this issue can be due to many different factors (overhealing, aggressive detergent, washing cycles with high temperature, improper use in the oven or the microwave, defective coating application..). It is not possible to understand what happened, here, without having a look at any picture. I am sorry you did not write to us before, allowing us to understand what happened and to help you. We would have loved to provide you the best support as possible. We honestly care about our customer' satisfaction, and we always try to help those customers that report us a problem. If in the future you would need our assistance I invite you to reach out to our customer service writing to info@ausker.com. It will be our pleasure to help you.

Thank you for your understanding,

Francesca
The Ausker Team

Noté 4 sur 5 étoiles

Got great cook pots from them

Got great cook pots from them. There are some minor scratching issues that should not be so easy given the coating, but for what little issue that is, the pots are some of the best I have ever had (vs AllClad or Paderno).

Are they the perfect pot? Nope.

Would I recommend them? Certainly.

6 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

5 Stars: Cares about their product AND their customers

I backed this project on Indiegogo when they initially launched it and I've been using their pans and pots everyday since then ! They are really sturdy, high quality and worth much more than their price.
They also have an excellent customer service, which is awesome!
I would recommend this company any day!

6 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

Amazing products and customer service

Amazing products and customer service! Product is reliable and works as per description. The only thing I would complain about is the durability. They scratch easily so you have to take really good care of them.

6 mars 2019
Avis spontané
Noté 3 sur 5 étoiles

The pens and pots are great but the…

The pots and pans are great but the handles on the pans are crap rubbish cheap

6 mars 2019
Avis spontané
Logo de Ausker

Réponse de Ausker

Dear Remy,

Thank you for your positive feedback and the kind words about our pots and frying pans. We are sorry you don't appreciate the design and the material of our bakelite handles. These are incredibly resistant handles designed to resist very intense everyday use. If you have any problem using our handles, please, send us an e-mail to info@ausker.com. Our customer service will be happy to help you!

Thank you for your comment,

Francesca
The Ausker Team

Noté 5 sur 5 étoiles

The product is superior to any I have…

The product is superior to any I have used. I have been using them daily for over a year and the performance and convenience have suffered no degradation. I will definitely be buying Ausker in the future, if the need arises, instead of my usual overpriced, underperforming choices.

6 mars 2019
Avis spontané
Noté 4 sur 5 étoiles

Good pans

Good pans. Even heating and very easy cleaning. Even though we don't use the removable handle feature, it's a nice idea. I do notice the top rims are starting to wear, probably due to how we store the pans.

6 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

I love my cookware!

This is an amazing, and exceedingly well thought out set of pots, pans, etc. The manufacture has held up wonderfully and I am impressed across the board. I would recommend Ausker to friends or family who found themselves searching for similar items.

6 mars 2019
Avis spontané

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