Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Goede ervaring met een uiterst vriendelijke klantenservice. Ze doen wat ze beloven. Een snelle levering en de retournering is correct afgehandeld. De reden van retourzenden van de koekenpan is dat de... Voir plus

Noté 5 sur 5 étoiles

Ik gebruik de Nero pannenset ondertussen al enkele maanden en ben er echt tevreden over. De pannen voelen stevig en kwalitatief aan en zien er ook mooi uit in de keuken. Tijdens het koken merk je... Voir plus

Noté 5 sur 5 étoiles

I’ve been using my Ausker pots for a while now, and they have honestly exceeded my expectations. Even after constant daily use, the quality remains top-notch and they still look and perform like the... Voir plus

Noté 5 sur 5 étoiles

Mijn Ausker pannen zijn inmiddels zo’n vast onderdeel van mijn keuken 😄 Alles bakt gelijkmatig, schoonmaken is zo gepiept! Kortom: ik ben fan 🙌 En eerlijk is eerlijk… met een messenset erbij zou he... Voir plus

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration
  2. Magasin de meubles

Écrit par l'entreprise

Ausker is an Italian kitchen hardware manufacturer born in 2015. The brand sells kitchen utensils and is focused on creating the best price/quality ratio, promoting its high value standards while selling the products at a very competitive price. Ausker has chosen to sell its products directly, via the website www.ausker.com. This allows the price to stay low, avoiding any mediator or reseller, while selling a high end product. The name Ausker is not chosen at random. It is in fact the fusion of phonetics in "House" and "Care". " Taking care of your house" is our main objective. Throughout Ausker's range of goods, the customer will have complete control of his environment thanks to the high quality of the materials used. The products are, in fact, designed to resist time and abuse. Ausker offers only the best, choosing cutting-edge materials and assembling them to create a constantly evolving product at the forefront of technological advancement.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

271 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

The coating is coming off of the grill…

The coating is coming off of the grill though I thought this couldn't happen with this product.

14 mars 2019
Avis spontané
Logo de Ausker

Réponse de Ausker

Dear Joni,

I am sorry for the inconvenience you had with our grill. Our coating consists of a five-layer nonstick coating, reinforced by ceramic scratch proof particles that are able to endure any intense use. For this reason the problem you experienced it is very rare. There are many different reasons that would explain why the coating comes off (overheating, aggressive detergent, metal utensils, washing cycles with high temperature, improper use in the oven or the microwave, burn food, defective coating application..). For example, the nonstick coating can lose its quality and efficiency and it can chips off if the grill is overheated, with or without food inside. This means that if for example, you burn the food while you're cooking, this will corrode and it will definitely damage the nonstick coating. Or if for example, you wait to much time before putting the food into the frying pan or grill, this will also definitely damage the non-stick coating. I am sorry for the problem you are experiencing with our grill and I am sorry you did not write to us before reporting this problem because I can imagine it was quite annoying to deal with this problem alone. If in the future you would need our assistance I invite you to contact as writing an e-mail to info@ausker.com. It will be our pleasure to help you.

Thank you for your understanding,

Francesca
The Ausker Team

Noté 3 sur 5 étoiles

At first the pots performed as expected…

At first the pots performed as expected but I started noticing pitting and possibly scratches on the cooking surface. I've always used either wood or plastic spoons with these pans.

The coating of black paint on the outside is very thin. For some reason it is starting to rub off the outer surface.

14 mars 2019
Avis spontané
Logo de Ausker

Réponse de Ausker

Dear Randy,

Thank you for leaving the feedback and for sharing your opinion about our products. I am sorry for the inconvenience you had with our pot set, and I can imagine that it was very annoying to deal with this issue alone, without our support. It quite uncommon that the coating comes off. We choose to team up with the top quality Swiss brand ILAG, offering the highest quality of the nonstick coating available on the market: ILAG ULTIMATE GRANITEC non-stick coating. For this reason, the problem you are reporting is rare, and it can be due to many different factors (overhealing, aggressive detergent, washing cycles with high temperature, improper use in the oven or the microwave, defective coating application..) Without having a look at the pot set, I cannot tell you at the moment what could damage the non-stick coating of your pot set. I am sorry you did not write to us reporting this annoying problem. For sure we would have found a way to help you. If in the future you would need our assistance I invite you to contact us writing an e-mail to info@ausker.com. It will be our pleasure to help you!

Thank you for your comprehension,

Francesca
The Ausker Team

Noté 5 sur 5 étoiles

Great product!

I have both the pots and pans. Wonderful products, very easy to use and to clean. Zero problems so far!

13 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

Ausker products are just great

Ausker products are just great! It met all my expectations, very durable and has not gotten any scratches from the utensils that I use. The only thing that could be improved is the removable rubber handles on the pots, It gets a little hot when cooking, but other than that its a product that will last for years to come. I recommend anyone to buy this product.

13 mars 2019
Avis spontané
Noté 4 sur 5 étoiles

I was generally happy with both the…

I was generally happy with both the pans and the delivery. The pans have held up for about a year now and they still look brand new. I got a set for my son and he loves them, too.

13 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

Love the products

Love the products - and the customer service was fantastic.

A few minor defects but purchased via Kickstarter so expected that, and the Ausker team was incredibly quick to resolve any issues

13 mars 2019
Avis spontané
Noté 4 sur 5 étoiles

Excellent balance between quality & price!

My first experience with Ausker was through Kickstarter for pots/pans and their original knife collection. Initially, I was blown away by the quality. The price point is fair. I had an issue with peeling along a connection point of a handle and they sent me a replacement immediately. Great customer service. As I’ve used the products, I’ve found the coating to fall a little short of my expectations based on their marketing. That being said, it’s performed better than other brands I’ve purchased, and based on the price point, has been a valuable purchase. I do wish it had a slightly higher performance, but it’s difficult to say whether any of the material performance has had any reflection of handling or wash/care by my son or husband. The knives let me down considerably. They are rusting, the handles are cracking, and more. I do treat them harsher than my Wustof Ikon series knives because I wanted the ease of cleaning. I did expect them to perform better, based on how they were advertised. I’d say they are a really great investment if you’re wanting quality better than mediocre but don’t want to pay top dollar for something so nice that you’d be crushed if your significant other ran them through the dishwasher or didn’t handle with care. I have knives that cost more than $100 a piece, I don’t always want to use them (or allow others to use). But, I don’t want knives from Walmart either. Ausker has been a great compromise between quality and price!

13 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

Best cookware

I love the Ausker pot and pans, we use them everyday, cook every meal in it. We don't need the other brand pots and pans we have. it's thick and sturdy and distributes the heat around the cookware. Wish they make a bigger pot and a smaller pan for eggs and small frying food items.

13 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

Totally Awesome in every way

I was very disappointed with the Henckels ceramic frying pans which cost a small fortune but went from non-stick to everything-sticks in a short time. My friend raved about the Ausker frying pans that he bought from the original Kickstarter campaign so I found their website and ordered a pair. A few months down the road and I can report that these pans are awesome. Nothing sticks, there is no burned on residue, cleaning them is so easy. Even better, they are relatively heavy pans that heat evenly and are nice and deep - easy to flip food like the pros without a spatula. Haven't needed the detachable handles yet but they are very solid yet unobtrusive. Best non-stick frying pans I have ever owned

13 mars 2019
Avis spontané
Noté 3 sur 5 étoiles

Their not really plane and therefor…

Their not really plane and therefor wobble

13 mars 2019
Avis spontané
Logo de Ausker

Réponse de Ausker

Dear Florian,

Thank you for your comment. Honestly, we never heard about a similar problem before. A possible explanation is that they got damaged during transportation. I can imagine that it was quite annoying for you to deal with this issue without the help of our customer service. I am sorry you did not write to us reporting this annoying problem. For sure we would have found a way to help you. If in the future you would need our assistance I invite you to contact us, by writing an e-mail to info@ausker.com. It will be our pleasure to help you

Thank you for your understanding,

Francesca
The Ausker Team

Noté 5 sur 5 étoiles

WE ABSOLUTELY LOVE THESE!!!

WE ABSOLUTELY LOVE THESE!!!! We have tried several others... including the famed copper chef... all junk!!! These are beautiful and resilient, easy to clean and store... The removable handles are a major improvement. The fit and finish is outstanding. The price... absolutely amazing. Go out and get yourself a set and see what you've been missing!

13 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

Fabulous pieces of cookware!

These are fabulous pieces of cookware! I've bought three sets and love using them. Easy to use, easy to clean, conduct heat wonderfully. Couldn't be more pleased. And not having to worry about stacking handles is a super way of helping store them. Great product.

13 mars 2019
Avis spontané

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