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Lisez les avis des autres

Noté 5 sur 5 étoiles

Goede ervaring met een uiterst vriendelijke klantenservice. Ze doen wat ze beloven. Een snelle levering en de retournering is correct afgehandeld. De reden van retourzenden van de koekenpan is dat de... Voir plus

Noté 5 sur 5 étoiles

Ik gebruik de Nero pannenset ondertussen al enkele maanden en ben er echt tevreden over. De pannen voelen stevig en kwalitatief aan en zien er ook mooi uit in de keuken. Tijdens het koken merk je... Voir plus

Noté 5 sur 5 étoiles

I’ve been using my Ausker pots for a while now, and they have honestly exceeded my expectations. Even after constant daily use, the quality remains top-notch and they still look and perform like the... Voir plus

Noté 5 sur 5 étoiles

Mijn Ausker pannen zijn inmiddels zo’n vast onderdeel van mijn keuken 😄 Alles bakt gelijkmatig, schoonmaken is zo gepiept! Kortom: ik ben fan 🙌 En eerlijk is eerlijk… met een messenset erbij zou he... Voir plus

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration
  2. Magasin de meubles

Écrit par l'entreprise

Ausker is an Italian kitchen hardware manufacturer born in 2015. The brand sells kitchen utensils and is focused on creating the best price/quality ratio, promoting its high value standards while selling the products at a very competitive price. Ausker has chosen to sell its products directly, via the website www.ausker.com. This allows the price to stay low, avoiding any mediator or reseller, while selling a high end product. The name Ausker is not chosen at random. It is in fact the fusion of phonetics in "House" and "Care". " Taking care of your house" is our main objective. Throughout Ausker's range of goods, the customer will have complete control of his environment thanks to the high quality of the materials used. The products are, in fact, designed to resist time and abuse. Ausker offers only the best, choosing cutting-edge materials and assembling them to create a constantly evolving product at the forefront of technological advancement.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

271 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Didn't want disappointment

I have loved my Ausker cookware and even bought some pieces for a friend. Late last year I noticed a bubbling on the bottom of #8 pot. That said, I no longer use it. I bought all offerings, including the skillet. Other than the #8 pot, I have been happy.

18 mars 2019
Avis spontané
Logo de Ausker

Réponse de Ausker

Dear Jennifer,

I can imagine that the inconvenience with pot #8 was quite annoying for you. The problem you are reporting is rare, and it can be due to many different factors (overhealing, aggressive detergent, washing cycles with high temperature, improper use in the oven or the microwave and also to a defective coating application..). I am sorry you don't use anymore your pot #8 and that you did not write to us, allowing us to help you. We would have loved to offer you the best support as possible. We genuinely care about our customer' satisfaction, and we always try to give excellent customer service. Thank you again for leaving this comment.

Best,

Francesca
The Ausker Team

Noté 5 sur 5 étoiles

great stuff

great stuff. Planning on ordering another set for my Sprinter van conversion with induction cooktop

18 mars 2019
Avis spontané
Noté 4 sur 5 étoiles

Fancy Cookware That Won't Stick!

I absolutely love the Ausker pans and griddle. As long as there is a little oil in the pan, nothing ever sticks. The griddle cleans up really easy after pan grilling with just a little water soak and wiping with a paper towel. The detachable handles make for easy storage or compact sink soaking.

The pots, however, aren't as easy to use since the handles on each side are so short. Using a colander either requires two people or an empty sink to put it in while you pour. I find myself preferring my older, long-handled pots for that reason. The Ausker pots are of the same quality as there pans, however, so my only gripe is with the handles.

15 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

A great product and a great company

A great product and a great company. I purchased a set of pots and pans (and grill pan) and now they're the ones I reach for first.
I also bought a set for my son as a house warming gift.

These are very affordable, very non-stick, very durable utensils that have a lot of thought in their design (like removable handles (pans) or handle covers (pots), straining lids. They are a joy to use and easy to keep clean.

15 mars 2019
Avis spontané
Noté 4 sur 5 étoiles

purchased these when I moved to Florida…

purchased these when I moved to Florida for about 6 months. The small pan I brought with me was used every single day probably 3 times a day by me and my roommates. It took a huge beating. It held up great until the last month. Though it might be due using a metal spatula on it all the time, by the end of the 6 months there is no nonstick coating left. You have to spray it down with a lot of oil to make it work and the bottom is black as coal. Also from day 1, the pan was always slightly wobbly when attached to the handle. Couldn't ever figure out why. But overall for the time I had it, it was great.

15 mars 2019
Avis spontané
Noté 4 sur 5 étoiles

A great product

I have had many admirers of these saucepans. They certainly look great. I have used them a lot and they don’t stick. I love that you can balance a wooden spoon on the lid while cooking.
Just 2 downsides. One: recommended NOT to go in dishwasher as will reduce life. Unsure if this applies to lids too.
Two: when draining rice, I hold both the handles on each side while tipping out water. The rubber handle protectors get hot during cooking and I burn my fingers. It’s too difficult to use oven mitts during draining. Maybe these handle protectors should be removed while cooking ? Unclear to me
Otherwise a great product

15 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

I really like the cookware of Ausker

I really like the cookware of Ausker. I have been using it for more than a year now and there have been almost no problems. For the one problem I had with my mostly used pot, I got great support from the Ausker-Team.

15 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

We love our Ausker Pots/Pans and Knives…

We love our Ausker Pots/Pans and Knives as well. They are sturdy, well thought out, and I really love the removable handles. The team over there has been great with customer service as well. Keep up the good work.

14 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

Amazing Quality!

My Ausker pots and pans are simply amazing. A joy to use and very easy to clean and maintain. My only criticism is they don't make a sauce pan set. I'd buy them immediately! Excellent quality, excellent service and a great product.

14 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

Great Service

They are very customer friendly and assisted in my purchase and questions that i had regarding the products. Always going the extra mile to ensure that I had all the available options in deciding if I would like the product or not. Even though eventually, I returned some of the knives as it was not what i expected, they were very helpful in the process and I will not hesitate to purchase from them the moment i need a new set of knives.

14 mars 2019
Avis spontané
Noté 4 sur 5 étoiles

Great pots

Great pots! Easy to clean. Protective silicone handles are too thin, come off too easily, and are too close to the pots for a good grip. Overall, I am happy with them.

14 mars 2019
Avis spontané
Noté 3 sur 5 étoiles

the handle string broken really fast

14 mars 2019
Avis spontané
Logo de Ausker

Réponse de Ausker

Dear Oz,

Thank you for your feedback. I can imagine that the inconvenience you have with our handles is very annoying for you. The problem you are reporting is not common at all because our removable bakelite handles have been designed to be comfortable and ergonomic, and they have been tested during many months to resist the intensive every-day use. Did you put the handles into the dishwasher or in the oven? Did they fall? Do you think they accidentally got overheated? Please contact our customer service, and we will offer you the assistance you need. Just write to info@ausker.com, it will be our pleasure to help you.

Thank you very much for your understanding and cooperation,

Francesca
The Ausker Team

Noté 2 sur 5 étoiles

Very low quality of products.

Very low quality of products.
The coating was already coming out after a few times I used them and the silicon handles are always opening so easily.
Was def expecting a much better quality overall.

14 mars 2019
Avis spontané
Logo de Ausker

Réponse de Ausker

Dear Matteo,

Thank you for giving your opinion. I am sorry for the inconveniences you had with our products. The problem you are reporting can be due to many different factors like overhealing, aggressive detergent, washing cycles with high temperature, improper use in the oven or the microwave, and, rarely, to a defective coating application. I am sorry you did not write to us before, giving us the opportunity to understand what happened and to help you. We would have loved to provide you the best support as possible. We honestly care about our customer' satisfaction, and we always try to help those customers that report us a problem.
About the removable silicon handles, I am sorry you did not appreciate our design. We worked very hard to create a perfect combination of high-quality materials and comfortable design to guarantee easy cleaning and a stable grip. We have tested our silicone handles, to be comfortable and ergonomic. I hope that my reply can be useful to you.

Thank you for your grasp,

Francesca
The Ausker Team


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