Ausker Avis 271

Avoid the pans with removable handles at all costs. I have been using the pans for a little over a year now. And at this point 3 of our handles have started cracking and no longer latch onto the pans themselves. I reached out to Ausker at their warranty email and they told me I "mistreated" the handles and so it's my fault they broke. I feel this is not true because 1. I have many other non-ausker pans in the kitchen and use them in the same fashion I do these pans. And 2. If they weren't removable in the first place this wouldn't have happened. I disagree with blaming me for the error because they provide no specific instructions on how to "properly" use the handles. Not to mention it seems as though they don't stand by there product. I feel the Ausker pans are not made to a high quality standard because they apparently don't work with high heat (which all of my other pans do) and you have to be very careful with a piece of hardware (that you should just be able to pick up and use) so at this point I blame Ausker for the bad quality product because of the nature of the handle and having to be so care full with the product. It honestly at this point can't even compete with the other pans in the kitchen because the handles don't work. Terrible customer service, company doesn't stand with their own product, and a terrible product that stops working after a year.

Ottimo prodotto , consegna velocissima e assistenza impeccabile

Ottima assistenza post vendita.
Veloci nella consegna e prodotto di buona fattura.
Complimenti, acquisterò ancora da voi

High quality products! During the years I bought several products (pots, pans, the stainless steel knife set and the ceramic knife set). I'm very satisfied with all the products I bought and I have never had any problems. I would highly reccomend Ausker products to anyone!

I purchased the entire set of Ausker cookware when it was originally launched through crowdsourcing. I purchased these for use on my induction range top.

After less than a year of use, the pots do not couple with the induction range. There is clicking and popping when the pan is sitting on the burner.

I have contacted Ausker for help, and this is their reply: "The Ausker cookware you purchased is made with an aluminum based body and an induction compatible plate, which proved to work great on induction surfaces. We also have tested them with the leading international brands that produce induction stove. Most of our customers worldwide are extremely happy with their purchase, also those who own an induction cooktop and not many reported a similar problem, especially the slow-heating Pots or totally not working.
Since the product does not report any production defect or damage we cannot offer a refund or replacement. I'm really sorry about that but we cannot do anything more for helping you. I hope you can understand."

I also had an issue with the coating on one of the pans bubbling up and coming off. Their solution was to offer me a new pan, but I would have to pay the shipping, which is $30.00... which, in my opinion, is more than this pan is worth.

I had hoped to be able to work to resolve my issue, as I understand there is a new "higher" end product coming available... perhaps a discount toward the new "actual induction compatible" pan set... but there is no interest from the company to offer this option.

I must say, I feel ripped off by the mostly aluminum pan set that is supposed to be induction compatible and the company's refusal to help out with the situation.

From this viewpoint, I would strongly suggest that anyone interested in real induction compatible pans look to another manufacturer.

The pans took nearly a year to arrive from the time of backing—and when they did, the attachment on one of them arrived broken. However, Ausker sent us a replacement part free of charge immediately on reporting this, and in the eight months since then we've been very happy with the pans, which have performed precisely as advertised.

Love the pots and pans! best set i've ever owned.

I recently wrote a very positive review about Ausker. I am replacing it with this. I am thoroughly disappointed with the most recent customer support I received. I was not only told no we won’t help you but also was made to feel like a bad person for asking if I could buy another frying pan as my prior one broke. I was told that my disappointment is unwarranted and that her and ALL of her colleagues and her manager agree with her. In my 38 years on this planet I have never experienced such rude support. A simple “no” would have been sufficient. If this is how they treat a customer who supported them when they were starting out, I can’t imagine how they will treat their customer if they grow to be a real company. One very disappointed (former) customer.
For the record you “gave” me an extra pot because you sent me the wrong pot after I told you the first frying pan you sent me was broken. And the only reason you gave me the pot was because I didn’t want to deal with sending it back to you.
Also telling a customer that you, your manager and all of your colleagues disagree with that said customer is not professional or polite.

I enjoyed opening my box of pots for the first time. Cooking in them has been a breeze. My only drawback is that cook food smells stays in the pot even after extensive washing, soaking and drying. I do a lot of cooking and my kitchen always smells like food because of the pots. I’m not sure what to use to get the smell out. Plus, the coating was not even on the rims and doesn’t seem to hold up with constant use. This maybe a problem later because I haven’t even had them for a year. Just make sure you heat them up well to get a good sear. Soft Soap products works on the bottoms but you have to use muscle to get stains out, funny, because, I have a electric stove.

Amazing product. Also, the post sale service is outstanding. One of my handles broke, and when I contacted them through email, Francesca responded immediately and got me a new handle delivered and no questions asked. The pots and pans are really nice.

I bought their pots and pans. They work very well. Heating is even and they are very easy to clean. I gave away all my others. When one of the handles became loose, they asked for a pic so they could determine what had failed. Then they sent me a part to fix it. Best part is they followed up and communiated well and often.

One of my pans arrived with a broken handle. I sent some photos to identify which part was broken, and they sent replacements immediately. I had to screw the new part back on, but it has been working for over a year now without any problems!

I supported Ausker during their Kick Starter campaign. When my pans arrived, I was elated. They were beautiful. I loved cooking with them. Several months later, a problem occurred so I contacted Ausker. Francesca responded quickly, professionally and was kind and friendly. She contacted the responsible department and they accepted responsibility for the problem immediately. WOW, how many companies do you know that would do that? Ausker is sending me replacement pots. I can't wait!

Ausker has a fantastic product (I'm a cook so I should know), wonderful people and customer service. What more can you ask?

I love the set of pots and pans I acquired about 2 years ago and use them almost daily. My brother and his wife got also a set gifted from me and are thrilled. We both have some a small issue and were wondering who to contact for support. Keep up the great products :)

High quality, well made cook set. Easy to clean, very durable after 18 months of use (so far), no damage to the non-stick coating, no warping of the pans. Extremely happy with the product. Hoping to see some additional sizes in pots and pans in the future, so I can get rid of all of my non-Ausker pots and pans and have nothing but Ausker in my house.

The service was good, but the product was not that good as I expected it or the company advertised it. After a short term of use you can see first scrachtes and the coating also goes of...

I have finally been able to take my full set back home, got them shipped to US with a friend and finally took them with me. The pots and pans are wonderful, yesterday I used the smallest pot and the results were great, no sticky whatsoever, perfect design for the draining (that also helps on the lid not jumping under pressure).
The set also looks amazing, really neat, the lids are wonderful and up to what was described.
Able to remove plastic parts and put all pots and pans into an over up to 200C is amazing feature.
The only thing that I would suggest to this set is to make the handles lock/release mechanism stonger, found several comments that it has already failed so I took a look and it does seem fragile, plus it has no access to be repaired if broken, so I would consider a spring less mechanism or a demountable system that provides the facility to users to adjust as needed.

I have the entire collection of pots, pans, lids, and grill pan and I love them. Nothing sticks and it's super easy to clean up. The removable handles are great for small spaces and are so convenient to store. I have several friends and family that have purchased them and love them too. I would highly recommend these pots and pans to anyone.