Australian goods from an Australian company??? Here's an extract from their email to me: To process a refund, the item must be returned to our warehouse. Please return the item to the follow... Voir plus
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*WARNING* DO NOT PURCHASE ANYTHING FROM THIS WEBSITE! I wouldn't go as far to say its a scam but what they are doing is showing a range of top quality looking products on their website and making ch... Voir plus
So, the hiking shoes; very solid grip, no question there. Just a tiny bit snug with my thick socks, which is on me for not sizing up. Still super comfortable once I got walking. Love how secure the so... Voir plus
RETURN POLICY NOT HONOURED First time use of company and ordered a black zippered cardigan with pockets. On arrival found pockets sealed and followed returns policy instructions re sending photos.... Voir plus
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116 avis
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A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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I recently purchased a pair of shoes…
I recently purchased a pair of shoes from this website. The order process was simple and the deliver was on time. I like the product and it's quality. Overall a positive experience, and Would consider buying again.
1 février 2026
Avis spontané
I recently ordered a Compact Bioethanol…
I recently ordered a Compact Bioethanol Outdoor Fireplace from this website and overall had a positive experience. The ordering process was straightforward, and I received clear update about my status. Delivery took longer than expected, but customer support responded quickly.
30 janvier 2026
Avis spontané
The men’s tracksuit set feels better…
The men’s tracksuit set feels better than I expected when I first pulled it out of the package. Comfortable enough for lounging but still looks decent enough to wear out. I use it for gym days and casual errands. If you like a relaxed fit, sizing up helps.
25 décembre 2025
Avis spontané
Absolutely disgusted with this site
Absolutely disgusted with this site, ordered a dress when it finally arrived it was completely different, style material everything! They did not want anything to do with refunds or exchanges trying to tell me it was a change of mind, sent photos of what I received to what I ordered but no!, was not happy that they closed the ticket so tried many times to explain as per their policy! I finally laid a complaint with my bank and within hours they got it sorted and got my money back. Do not buy from this rip of company!
5 janvier 2026
Avis spontané
The scam continues!
I notice that this company has replied to many of our reviews, assuring us that they are not scammers. Well, the multiple screenshots that I have of the emails I sent to them to try to get my money back says otherwise. In the end, they “closed” my enquiry knowing full well they had not rectified the issue, so I got my money back through my bank. DO NOT BUY FROM THIS COMPANY, and if you have an issue with them, please contact the ACCC as they are already aware of the company.
24 janvier 2026
Avis spontané
I reconciles that looked nothing like…
I reconciles that looked nothing like photo also didn’t fit so took ages to find out how to return then paid postage for return and followed up for last 2 months getting bullshit answers and finally today found out they supposedly returned product to somebody not me so I don’t have refund don’t have shoes just a lot a crap emails do not buy from this place ever
4 décembre 2025
Avis spontané
Do not purchase through this company
Do not purchase through this company. Scammers
They do not answer emails or calls and they give vague updates, then tell you it has been delivered- liars and cheats.
I am recovering my money back from these scammers through my bank.
I would be surprised if you do anything to assist me, if you do I will remove this review.
18 décembre 2025
Avis spontané
Réponse de Aussietactix
We’re genuinely sorry to hear about your experience, and we understand how frustrating this situation feels — that’s never the experience we aim to provide.
We want to be very clear: we are not scammers, and we take every customer concern seriously. Occasionally, delays or tracking issues can occur due to shipping partners, but that does not mean we consider the matter closed or ignored.
We are more than willing to find a solution together — whether that means clarifying the delivery status, arranging a replacement, or processing a refund if appropriate.
You can always contact us directly at info@aussietactix.com with your order number so we can immediately review your case and resolve this as quickly as possible.
We appreciate your patience and the opportunity to make this right.
They are awful
They are awful! When the item arrived ( it is an SSD external hard drive) raised a ticket on their system to say that it wouldn't work. They apologised and asked for a video. After several too ings and fro ings via email they managed to look at the video and agree. They said that they would send a replacement and they would let me know. I waited for a few days and hadn't heard so questioned this and they apologised. When a week or so later nothing had happened, I just asked for a refund, eventually they came back to me and said that they would sort it. Then they came back and said that they had already agreed to send me a replacement and they were waiting for the "team" to confirm that it has been sent. I still have nothing other than a plethora of apologies. Do not use this company.
24 décembre 2025
Avis spontané
Réponse de Aussietactix
We’re very sorry to hear about your experience and understand how frustrating it is to go through repeated communication without a clear outcome — that’s not acceptable, especially when a product is confirmed to be faulty.
When an item is reported as defective, our process may involve verification (such as photos or video) before a replacement or refund is authorised. That said, once an issue is confirmed, resolution should be handled promptly and clearly, and we regret that this was not your experience.
We also understand why you chose to request a refund after the delays, and we’re sorry that the communication around the next steps was unclear and inconsistent.
Please contact us directly at info@aussietactix.com, referencing your order number and previous ticket, so we can escalate this properly and ensure the matter is resolved without further delay.
We appreciate your patience and the opportunity to address this.
This company lies to their customers.
This company lies to their customers.
I purchased sandals for my partner as a present for Christmas, ordering his size, trusting that as their website says at point of purchase "COMFORTABLE and 100% MONEY-BACK GUARANTEE Your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, you can return it within 30 days for a full refund. No hidden conditions, no stress, just honest service you can rely on. " I can return them IF they don't fit. I've bought many pairs of shoes online from other companies that honoured their statements.
Unfortunately, they are too skinny, thus unusable to us and after several emails with the company, starting on 6 Jan 26, offering to pay for return shipment, I am told they will not refund my $. Pretty shortsighted and if I could give them 0 stars, I would.
So based on TrustPilot's response, I did contact them AGAIN to give them a chance to resolve this and heard NOTHING except their call centre continuously closing the ticket as resolved, which I keep replying that it is still not resolved.
11 décembre 2025
Avis spontané
Réponse de Aussietactix
We’re truly sorry to hear about your experience and understand how disappointing it is when a gift doesn’t fit as expected — especially when it was purchased for a special occasion like Christmas.
We want to clarify that we do not lie to our customers, and we stand behind our guarantee when the return conditions are met. Our comfort and money-back guarantee applies within the stated return guidelines, which are shared on our website to ensure transparency for all customers.
That said, our intention is never to leave a customer feeling unheard or treated unfairly. We genuinely want to look for a reasonable solution in your case.
Please contact us again at info@aussietactix.com, referencing your order number and previous correspondence, so we can properly review the situation and see what can still be done. We are always open to resolving matters calmly and fairly.
We appreciate your feedback and the opportunity to address this.
Absolute garbage
Absolute garbage....the photos in their adds make things look alot higher quality then they are....spent $260+ on an item that when arrived looks and feels like it came out of a cornflakes box....refuse refund or return
23 décembre 2025
Avis spontané
Réponse de Aussietactix
We’re sorry to hear that you’re unhappy with your purchase. We understand how disappointing it is when a product doesn’t meet your expectations, especially after a significant spend.
We want to clarify that our product images and descriptions are intended to accurately represent the items we sell, and many customers are satisfied with their quality. That said, perceptions of materials and feel can be subjective, and we never want a customer to feel dismissed.
We do offer returns in line with our stated return policy, and we’re always open to reviewing individual cases fairly. If there has been a misunderstanding regarding eligibility, we’d be happy to look into it again.
Please contact us directly at info@aussietactix.com with your order number so we can review your case and work toward a reasonable solution.
We appreciate your feedback and the opportunity to address your concerns.
Buyer beware
Buyer beware. Scammers, items are not the same as advertised. There website states 30 day back guarantee which is false. No refund nor exchange on items, even if their the wrong size.
Poor quality and packaging is just a bag which no tags.
Save your money....
12 janvier 2026
Avis spontané
Réponse de Aussietactix
We’re sorry to hear about your experience and regret that you feel this way. We want to be clear that we are not scammers, and we do not intentionally mislead customers.
Our 30-day return guarantee applies under the conditions outlined on our website, and we always aim to be transparent about sizing, returns, and product details. That said, we understand how frustrating it can be when an item doesn’t meet expectations or fit as anticipated.
We’re always open to reviewing individual cases and finding a fair solution where possible. If you believe your request was misunderstood or incorrectly handled, please contact us directly at info@aussietactix.com with your order number so we can look into this properly.
We appreciate your feedback and the opportunity to address your concerns.
Worst quality blazer
Worst quality. I ordered a Blazer and they sent a nylon shirt which looks like a Blazer.
I will never buy from them again.
Aussietactix is like any other online/chinese seller but they charge big amount for shit products.
Better to buy cheap stuffs from Temu.
6 janvier 2026
Avis spontané
Réponse de Aussietactix
We’re sorry to hear that the blazer did not meet your expectations, and we understand your disappointment.
We want to clarify that the item you received is designed as a lightweight blazer-style garment, and the material composition is stated in the product description. That said, if the product didn’t align with what you expected based on the listing, we take that feedback seriously.
Our intention is never to mislead customers, and many of our customers appreciate this style for its lightweight and flexible wear. However, we acknowledge that preferences and expectations can differ.
If you’d like us to review your order and see whether a solution is possible, please contact us at info@aussietactix.com with your order number. We’re always open to discussing concerns and working toward a fair outcome where possible.
We appreciate you taking the time to share your feedback.
NO REFUND OR EXCHANGE
Shoes arrived, cheap plastic and did not fit. Requested an exchange or refund, both were refused. I alerted them to their own refund policy and then they kept closing complaint tickets without answering with messages like this:
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
Absolute hoax and they are nothing to do with Aussie as the name suggests. I am now reporting them to Scamwatch
9 janvier 2026
Avis spontané
Réponse de Aussietactix
We’re sorry to hear about your experience and understand how frustrating this situation has been for you.
We want to clarify that we are not a hoax or a scam, and we do not intentionally close tickets to avoid resolving issues. Our support system automatically updates ticket statuses, but replying to an open ticket or email will always reopen the conversation for review.
Our return and refund policy applies under the conditions outlined on our website, including product condition and eligibility criteria. That said, we never want a customer to feel dismissed or ignored, and we are open to re-reviewing your case to ensure it was handled correctly.
Please contact us directly at info@aussietactix.com with your order number and previous ticket reference so we can look into this matter thoroughly and determine whether a resolution is possible.
We appreciate your feedback and the opportunity to address your concerns.
Ordered a wool jumper they sent a fake…
Ordered a wool jumper they sent a fake copy acrylic. They reply on trustpilot but not when you email them directly. The whole website is a scam
22 décembre 2025
Avis spontané
Réponse de Aussietactix
We’re sorry to hear that you’re disappointed with the jumper you received.
We want to clarify that the material composition of each item is listed in the product description on our website. Some of our jumpers are wool-blend or acrylic-based, designed for lightweight wear and durability, rather than 100% wool.
That said, if the item you received does not match the description shown at the time of purchase, we take that seriously and would like to review it.
Please contact us at info@aussietactix.com with your order number and, if possible, photos of the product label, so we can verify the materials and look into a suitable solution.
We appreciate you bringing this to our attention and the opportunity to address your concern.
They are 100% Chinese Scammers
They are 100% Chinese Scammers. Do not buy anything from them, you will recive a piece of crap from China after weeks and there is no way to return or get a refund. Stay well away.
8 janvier 2026
Avis spontané
Return policy not honoured
Return policy not honoured, it was nowhere near the size advertised. Very poor quality of workmanship
30 décembre 2025
Avis spontané
Réponse de Aussietactix
We’re sorry to hear that the item didn’t meet your expectations and that you’re disappointed with the sizing and quality.
Our return policy applies under the conditions outlined on our website, and we aim to be transparent about sizing details and product specifications. That said, we understand how frustrating it is when something doesn’t fit as expected, and we never want a customer to feel unheard.
If you believe your case wasn’t reviewed correctly, please contact us directly at info@aussietactix.com with your order number so we can look into this and see what can be done.
We appreciate your feedback and the opportunity to address your concern.
Purchased order hasn’t received since…
Purchased order hasn’t received since last year (Nov ‘2025).
Name really suits the meaning .
25 novembre 2025
Avis spontané
Réponse de Aussietactix
We’re sorry to hear that you haven’t received your order yet — we understand how frustrating that must be, especially given the time that has passed.
We want to clarify that delivery delays can occasionally occur due to shipping partners or customs issues, but that does not mean the matter is ignored or unresolved. We always want to investigate cases like this properly.
Please contact us directly at info@aussietactix.com with your order number, so we can track the shipment, confirm its status, and work toward an appropriate solution, whether that’s a reshipment or refund where applicable.
We appreciate you bringing this to our attention and the opportunity to resolve it.
Worst online purchase of my life
Worst online purchase of my life
Miserable customer service. No returns permitted even when item is clearly not what was advertised. Calls itself 'aussie' to seem legit but these are very dodgy actors in China. Avoid at all costs.
Update: Don't be fooled by their response below. They do not reply to emails. It blows my mind that scammers can be this brazen.
5 janvier 2026
Avis spontané
Réponse de Aussietactix
We’re sorry to hear that this was your experience and that you’re feeling so frustrated — that’s certainly not what we want for any customer.
We want to be clear that we are a legitimate business, and we do not intentionally misrepresent our products or policies. While some of our manufacturing partners are international, this does not change our commitment to quality, transparency, or customer support.
Our return policy applies under the conditions outlined on our website, and we review all requests individually. If you believe your case was handled incorrectly or that the product you received did not match the description, we would genuinely like the opportunity to review it again.
Please contact us at info@aussietactix.com with your order number so we can look into this properly and see whether a resolution is possible.
We appreciate your feedback and the chance to address your concerns.
Réponse de Aussietactix
We’re sorry to hear that you feel this way. We want to be clear that we are not a scam and operate as a legitimate business.
If you experienced an issue with your order, we’d like the opportunity to review it and see whether a solution is possible. Please contact us at info@aussietactix.com with your order number.
We appreciate the chance to address your concern.
Complete false advertisement of…
Complete false advertisement of product, refused a refund then kept closing complaint tickets without answering.
Product was advertised as miniature whisky bottle NFL advent calendar, image clearly had liquid in bottles. What arrived was a tiny box with flat plastic shaped like a bottle. Complete scam, terrible customer service and dishonest business. Do not use them
Replying to their response: You advertised it as a Whisky calendar at $279 full price. How can you in good conscience charge that for plastic?
I did reply to your emails and tickets several times and got ignored and ticket closed. The funny part was you asked me to open to verify the product was wrong, I did then that was grounds for a refund to be refused as it was not in original condition. You are a scam and a joke of a business
1 décembre 2025
Avis spontané
Réponse de Aussietactix
We’re sorry to hear about your disappointment and understand why this experience was frustrating.
We want to clarify that the item purchased is a novelty advent calendar, and the contents are decorative miniature bottle replicas, as stated in the product description. The images shown are intended to illustrate the theme and design, not to imply that the bottles contain liquid alcohol.
That said, we never intend for customers to feel misled or ignored. Our support system may automatically update ticket statuses, but replying to a ticket or email always allows it to be reviewed further — we do not close cases to avoid resolution.
If you believe the product you received does not match the description shown at the time of purchase, we encourage you to contact us again at info@aussietactix.com with your order number so we can re-examine the case and determine whether a resolution is possible.
We appreciate your feedback and the opportunity to address your concerns.
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