Austin's Funeral Service Avis 1 938

Lisa was so helpful in every way, very kind and compassionate at a very sad time

We had fantastic service from start to finish,
Sharon dealt with the passing of our mother, when I rang to start the process, Sharon has a lovely calming voice that put me at ease straight away.
The service we received was outstanding, everything went to plan, on the day of the funeral all the staff were so compassionate and made us feel at ease.
I would totally recommend Austins Funeral Service. Thank you

Sharon at the Hertford branch ws very helpful and professional. The pallbearers were respectful and did not rush us at all. The whole team made a difficult day easier.

Great to deal with and very respectful start to finish.
Made difficult time easier

They were kind and understanding

A very professional service provided by knowledgeable, helpful & friendly people.

Everything about the sad day went well. All of the staff were very helpful. Thank You so much Austin's

All the staff at Austins were absolutely brilliant, professional, compassionate, and nothing was too much trouble. They guided us through the very difficult and overwhelming process following my dear Dad's passing. The service they provided was excellent.

Good initial discussion and follow up emails, plus staff for day of funeral called us in advance to chat through process and confirm our wishes for the day. Day of cremation went smoothly

Caring and understanding from all that i interacted with. From Suzanne to Tim not forgetting Sharon

Once we had appointed them we didn’t need to worry about organising anything more. They managed everything and the day went very smoothly.

Everyone I dealt with gave a first class service, there are alternative options out there and possibly cheaper.
I would however strongly recommend Austin's.
Debbie and Gaynor were sympathetic,
Understanding and accommodating, we were supported and guided through a very difficult time.
Thank you Austin’s, you have helped our family to grieve, process and give my mum the best possible send off.

The people we met at Austins could not have been more helpful, kind and considerate in arranging my wifes funeral nothing was to much trouble in carrying out our wishes they are a most proffessional company and team of people. we would like to express our thanks to Sharon at the Hertford Branch for her guidance and support at a very difficult time, together with Lee and the team on the day of the funeral they showed the upmost care and cordiality to the family and friends never rushing but always guiding respectfully.
A most sincere thank you.

Austin's have been fantastic throughout my whole experience.

It started with ringing the funeral directors out of hours when my Husband passed. Gary attended and did not rush the process. He was extremely professional and empathetic and explained all the next steps to me whilst been extremely caring. Gary also looked after my family and I throughout the day of the funeral and again could not have asked for anyone kinder.

I had my Husband embalmed and Neil was so considerate throughout this process another credit to Austin's.

Then I met Caroline who arranged absolutely everything, again never rushed me with decisions and dealt with everything with such warmth and is incredibly knowledgeable. Caroline went above and beyond in so many ways and I will always be truly grateful to her for everything she did.

Esther was our celebrant and again an incredible lady who did my Husband's service beautifully and with such genuine warmth.

Everyone at Austin's were truly amazing and I would definitely recommend to all when unfortunately the time comes when you need them.

Austin: Susannah and Team,

I really can't begin to thank you enough for the way you handled Dad's funeral. From the first day we met with you and Sharon, we were treated with compassion and professionalism. We obviously, had no idea what to do and where to begin with arrangements and your guidance helped us through at every step of the way.

On the day of the funeral, the drivers, the ushers and Gary were incredible. They had a lot of guests to manage but did so with absolute efficiency and respect. We honestly can't be more grateful to you all for helping make dad's final journey a memorable day for everybody.

I was very pleased with my experience of using Austin’s Funeral Service cremation only.
David in the office was particularly helpful and he explained the whole process to me.
The gardens are beautifully kept and the whole site is spotless!
I would recommend using Austin’’s Funeral Service to everyone.

Thank you.

Everything went very smoothly at a time of great distress and nothing was left unresolved many thanks

At what was obviously a very sad time for the family following the sudden death of my father, Austin's were absolutely brilliant to deal with in the lead up to his funeral and on the day itself. They were a perfect balance of empathetic and pragmatic (helping us get organised) and we are really grateful for all of their help.

Everyone was so pleasant and helpful. Made my mum's funeral so special.
Thank you so much.

Kelly and Veronica at the Welwyn office were kind and considerate, but also knowledgeable and efficient when helping us to plan the funeral. Then on the day of the funeral Simon and his team made all our plans happen just perfectly.
I would highly recommend Austins as a result of this experience.