Austin's Funeral Service Avis 1 940

Very personal, thoughtful and very caring although detailed.
Caroline was great arranging and showing flexibility re changes.
Lee was fantastic we met him as James was removed from home, he was amazing so asked for him at the funeral. He led the team, and allowed us as a family to carry James. He showed great attention to detail and all our family thought he and the team were fantastic on the day. I would recommend to anyone.

Everyone we came into contact with throughout this whole sad situation was kind compassionate and very professional, having used Austin’s twice within a year for the passing of both our parents, we would highly recommend them

We felt very grateful to Austins for the caring compassionate respectful and professional way they handled the whole bereavement process. From collecting my husband from the house in the middle of the night through to the funeral arrangements and the funeral itself. First class. Will never be able to thank them enough.

All the staff were caring and professional and their attention to detail was second to none,especially the Order of Service which Kelly Hedges arranged. We appreciated the kindness and guidance before and throughout the day. Lee and his team supported us through the whole process which was one the whole family found very difficult. Although we found the planning of the funeral very emotional, it was arranged with compassion, flexibility and professionalism. All of our family, needs were met and we agreed that the day of the funeral exceeded all of our expectations. The excellent feedback from family and friends confirmed this.

From the very start of planning our Mum's funeral service, Austin's made everything simple and clear.
Kelly at the Welwyn branch was professional, kind and kept us informed all along the process. Gary the conductor, on the day, was exceptional. I have nothing but gratitude for everything they did for us to ensure everything came together.

We didn’t have a traditional funeral but David explained what would happen and it was very comforting to know my husband was well cared for. I 100% would recommend them. We have chosen to have jewellery made from some of the ashes

From our first contact with Austin's we were cared for and helped with planning our Mum's funeral. Nothing was too much trouble and our requests were honoured. It was helpful to be able to use the Strong Oak room for the service to avoid having different venues.
Thank you to all at Austin's for careing for us and taking such great care of Mum.

A big thank you to Austins, eveything went well, so helpful. I would recommend them to anyone planing a funeral

Very helpful staff who responded quickly to any queries I had.

I wish to say that you have absolutely exceptional, special and talented people working for you and I can’t thank you enough in praising your hard working dedicated team during our most sad time.

Everything went well at the funeral - and this included the weather.

When you are at your lowest point Austin's provided a very compassionate service

Very professional, attentive and caring. Everything handled with extreme dignity from start to finish with the utmost understanding.

Totally professional service from first contact until the end of the burial.
Have used Austin’s services before and will always use and recommend them in future, but hopefully not in the too near future!

Friendliness and sympathetic staff.

From start to finish it was not only professional but friendly and so easy to navigate. The funeral went without a hitch and recommend Austin's to anyone wanting a compassionate company to organise their funeral.

We would like to sincerely thank everyone at Austin’s Funeral Directors for the care, compassion and professionalism shown to our family while arranging our dad’s funeral. During such a difficult and emotional time, their support meant so much to us.

We would especially like to praise Susannah for her incredible empathy and for truly going above and beyond. She offered thoughtful, subtle suggestions throughout the arrangements which helped guide us so gently. Her greetings and phone calls were always reassuring, and she had a wonderful way of ending every conversation on such a positive and comforting note. Her kindness and understanding made a very difficult time much easier to manage.

Sharon’s warmth, welcoming smile and willingness to help were always appreciated. Her kindness immediately put us at ease and made us feel supported from the moment we arrived.

Kyle was incredibly calming and reassuring, and his composed presence on the day gave us great comfort knowing everything was being handled with dignity and care.

Thanks to the whole team, we felt our dad was looked after with the utmost respect, and we are truly grateful for the compassion shown to our family and for helping us give him such a meaningful and dignified farewell.

We recently lost a very much loved husband father and grandpa ,and relative within our family . We were all utterly devastated . Austin’s made an extremely difficult emotional time that much easier , so very professional but so caring and made it very personal, I don’t know how we would have got through it with out their guidance. We thank you all and will always be remembered of making the worst day of our lives that little bit bearable

From our first contact through to the day itself, everything was handled with calm efficiency, compassion, and great respect. At what was a very difficult time for our family, your guidance and attention to detail gave us reassurance and allowed us to focus on saying goodbye properly.
Thank you Austin's.