Austin's Funeral Service Avis 1 941

The Austin’s team were very caring and professional. Their handling of the funeral arrangements was excellent.

Outstanding kind caring patient very professional

A totally professional, caring, compassionate company that make an incredible difficult day more bearable for all the family and friends that attend the funeral.

Every member of staff gave of their time and helped us so much at this sad time .
Made what we were going through so much easier to manage.
Thank you.

Austin’s provide a very professional and sympathetic service with helpful guidance throughout. Nothing was too much trouble, and Lisa liaised with everyone for me making things as stress free as possible at a very emotional time. I highly recommend their services, this is the 3rd time I have used them.

We had used Austins previously and when my Mother died went to Austins Letchworth branch. Hayley compassionately guided us through everything. Making the whole process easy and relaxed. Follow up phone calls before the funeral from Hayley and from the funeral conductor, Simon, were helpful, giving us all the information we needed. On the day, the ceremony was faultless, carried out with respect and care. I would not hesitate to recommend Austin’s Funeral service. Thank you to all involved. Receiving a card from Claire Austin was a lovely touch.

I was dealt with by both Veronica and Kelly who were extremely helpful, knowledgeable and sensitive to my needs. They advised and guided me really well through the whole proceeding despite my grief , and for this I thank them sincerely.
The Conductor Lee was equally sensitive and phoned me the night before and again on the day of the funeral. He made everything very clear to both me and my family with regard to how things would work and what we should expect both at the church and then the crematorium. His belief in my grandsons' abilities and confidence shown to them when they wanted to carry their grandfather's coffin, was both helpful and reassuring. Thank you Lee.
As a family we thank you all for making a really difficult occasion a lot easier and less stressful.

The process was easy and they explained everything, any help or advice wasn’t too much trouble. The day itself run so smoothly everyone we encountered during the process was so kind. Would use Austin’s again without a second thought.

From the first Call Austin’s have been totally amazing in their service. They have gone above and beyond to make sure the Funeral for our loved one, was just how we wanted it. Sharon at the Hertford Branch is the most wonderful person, her kind, caring nature make you feel so at ease in such a difficult time. Thank you every member of the Austin’s team for the care, you gave us and our love one.

Have used Austin’s several times in recent years unfortunately, always professional and informative.

I highly recommend Austin’s Hertford.
From my first phone call to make my appointment for my Husband Dennis Dudley’s arrangement for his funeral to the day of his funeral 02/02/2026.
Sharon was so helpful and talked us through everything. The day of the funeral went smoothly I could not fault any of it. Thank you to all for making a sad day run smoothly.

Tina in the Hoddesdon branch gave an excellent service, from the compassionate manner when she first answered the phone, to being very patient, explaining everything well, and ensuring everything we wanted was done, and done very well.

Very understanding and personable customer service from Sharon at the initial appointment and all Austin’s team at the actual funeral thanks

Pleasant people

Right from my first contact until after the funeral Austin's were excellent in every aspect. Kelly was very caring and professional and Gary and the team were great on the day despite the rain. Thanks again. Would recommend Austin's without hesitation.

As a family we have used the services of Austin's before. We find them to be very sympathetic, helpful and professional. Nothing is too much trouble and they gently guide you through the process of bereavement, which can be very emotional.

We were very pleased with the way that Austin’s helped us when we lost our Dad. The team guided us, listened to us and responded sensitively from our initial shock, to planning the funeral and directing the funeral on the day.

Austins were very professional from start to finish. The staff were so caring all through the steps needed to go from planning to the day of the funeral. Nothing was too much bother for them.

Absolutely fantastic - as a family, we lost our mum 6 months previous, then dad, so very hard but Tina made it all so much more lighter and helped us through very difficult times - an asset to Austins.