Finding a mechanical business to carry out a logbook service on my Holden was super easy using AutoGuru's web suite. Being able to compare several businesses without ringing all over the place, talki... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Awesome service. Auto Guru did the leg work, and I only had to wait for the quotes. Didn't know this service existed. How convenient. I will certainly recommend it to others. Thanks, team.
L'entreprise a répondu
We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... Voir plus
L'entreprise a répondu
The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.
Coordonnées de contact
Gold Coast, Australie
- contactus@autoguru.com.au
- autoguru.com.au
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First time I’ve booked online for a…
First time I’ve booked online for a service and it was very thorough.. which worked out well for me.
2 janvier 2026
Avis spontané
Réponse de AutoGuru
Welcome to AutoGuru, Ina! Glad you had a great first time experience. Thank you for the review.
Réponse de AutoGuru
Great to hear! Cheers, Robert.
Fast efficient service
16 décembre 2025
Avis spontané
Réponse de AutoGuru
Cheers, Shane. Thank you for the review!
Easy to use and fast results
Easy to use and fast results. Lots of quotes to choose from, pricing up front and easy to book a mechanic.
7 décembre 2025
Avis spontané
Réponse de AutoGuru
Prompt, convenient, and simple… we’ll take that win!
All good except logbook not being…
All good except a full report for record keeping.
9 décembre 2025
Avis spontané
Réponse de AutoGuru
Thank you for the review and stars. Please reach out to us if you need anything further.
alternator replacement
Had an alternator replaced. Job done fast and at a great price. Will use again.
4 décembre 2025
Avis spontané
Réponse de AutoGuru
Cheers, Dave. Glad you had a great booking experience.
Réponse de AutoGuru
As easy as ABC! Thank you, Lisa.
Very simple to book and some great…
Very simple to book and some great deals.
3 décembre 2025
Avis spontané
Réponse de AutoGuru
This is the kind of feedback we love to hear. Thank you Moz.
The communication from the team members…
The communication from the team members from first contact has been exceptional. The service has been excellent.
I've tried to organise a windscreen and, it's been challenging to say the least.
The team here have organised, set up and checked with me over the last week and I'm impressed.
I'm booked in for next Friday and will definitely update after the job is done.
28 novembre 2025
Avis spontané
Réponse de AutoGuru
Thanks for giving AutoGuru a go. We’re here to make your booking experience stress-free! We appreciate your review, Andy!
Quick and easy to book
Quick and easy to book. Clear pricing and good to be able to read reviews.
11 novembre 2025
Avis spontané
Réponse de AutoGuru
123 and your booking’s a breeze. Thanks, Elysse!
Worst experience ever
Worst experience ever. Wrong vehicle type listed for QLD rego, vehicle is 2019 Mazda MX-5 manual on Auto guru shows automatic they refuse to fix it.
Bridgestone selet Geebung has no idea the vehicle service for 2019 Mazda MX-5 is 10,000 K/M or 12 months they say no it’s only 6 months even though Mazda Australia website says otherwise. They’re rude, angry, aggressive and they’ve no manners. I’m trying to support local businesses but they’re way too rude to have my support. Stay far away take your business elsewhere.
21 novembre 2025
Avis spontané
Réponse de AutoGuru
We’re sorry to read your review, as it doesn’t reflect what actually occurred and we’d like to clarify for accuracy. You did reach out to us directly, and we updated your booking with the correct transmission details which is displayed on your booking confirmation.
We take customer service seriously and are reviewing the interaction. We will reach to you to investigate further as we genuinely value customers and want to provide a transparent service.
AutoGuru get your process organized
The service center was great but how Auto guru organize this is so odd nobody knew what was going on. It was disorganized and lacked communication. The servicing was fine, hawkins were very honest I would go back but I am unsure if I would use Auto guru to book the next service. (Edit after reply) - not only have I now been chastised over the phone due to my review by Auto guru. The reply implies I was the issue with communication which is not at all accurate. Please note had I waited for a booking confirmation from Auto guru the service would not have happened. However I paid at the time of booking. My review reflects on the booking process and lack of booking confirmation. Hawkins did not confirm the booking until I called them directly 30 mins prior to the service appointment. While your reply is eloquent it lacks accuracy.
17 novembre 2025
Avis spontané
Réponse de AutoGuru
We are genuinely sorry to hear the booking process felt disorganised and lacked clear communication on our end, especially since we communicated directly with the number of the person on the booking provided. We truly value your willingness to return to Hawkins. We'd love the chance to show you that a direct booking experience with AutoGuru can be just as professional as the service itself.
Very happy with the whole process from…
Very happy with the whole process from booking to completion of the work. Nick arrived within the booked timeslot and had the brake pads replaced quickly and fuss free
15 novembre 2025
Avis spontané
Réponse de AutoGuru
That's the power of simple, fast service we aim for! We're thrilled the mechanic delivered a quick, fuss-free brake pad replacement for you.
Easy process
Easy process, good communication, web site easy to use, found a great local mechanic
15 novembre 2025
Avis spontané
Réponse de AutoGuru
Thanks for giving AutoGuru a go. We’re here to make your first mechanic experience stress-free!
Great service and communication from…
Great service and communication from the team at bridgestone castle hill.
14 novembre 2025
Avis spontané
Réponse de AutoGuru
Awesome to hear, thanks for booking with us!
Réponse de AutoGuru
Convenience made simple, thanks for noticing!
Very professional and easy to request…
Very professional and easy to request and book. The best part was that I needed to change the date due to my Cardiac Specialist requiring an additional appointment. The change of date was completed and I was notified. Really great
10 novembre 2025
Avis spontané
Réponse de AutoGuru
Thanks so much for your review! We’re glad you had an awesome experience and found the service professional. We appreciate you booking through AutoGuru!
Super Easy
Nice and easy booking service as a first time user. Definitely will be doing again.
6 novembre 2025
Avis spontané
Réponse de AutoGuru
Welcome to AutoGuru! Excited to make your first booking mechanic experience an easy one.
Great job!
The technician was here on time, did the job quickly and efficiently and was friendly and polite. Thanks very much.
31 octobre 2025
Avis spontané
Réponse de AutoGuru
Thanks for booking with AutoGuru!
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