Automotive Superstore Pty Ltd Avis 

I placed an order (order no #101085778)on 22 July 2026 but realised immediately that I had selected the wrong product. I contacted Automotive Superstore straight away and clearly requested that the order be changed to the Heavy Duty Boot Liner for the Mercedes GLC Class (X254 SUV) 2022+.

I received a response confirming that my order had been put on hold and that they would arrange the exchange once the correct product was added to their system.

Unfortunately, despite this assurance, I have received no meaningful update or resolution. As of 9 August, more than two weeks later, I am still waiting for an update and my order and my order has not been shipped.

Communication is only available through support emails/tickets, and I have also received automated messages asking me to respond even though I am the one waiting for the matter to be resolved.

A simple order correction requested on the same day the order was placed should not take this long. Very disappointing customer service.

Initially tried to make my online purchase via my PC (as I have done with previous purchases); but for some strange reason, it wasn't working - kept telling me that an error had occurred, and to try again later?!
Trying again later, yielded the same results!?
I then made a phone call to A SS, where by it was recommended to me that I try and make the purchase on another (different) device; which ultimately worked in the end.
However the two previous attempts that were initially made, were showing up on my transaction statement as 'pending'; which I found to be quite disconcerting (considering I only required one item, and now there was the possibility of two purchases and two separate shipping fees).

Superior service. Ordered 1.50 pm, received 9.30 am the next day. Have been waiting on another automotive/electronic order from major online retailer 6 days order not yet processed, so no comparison with you guys. Will be back

Great range of products at decent prices with quick delivery times.

Horrible experience ordering something with these guys. Support is just an automated message every time, most likely AI. Ordered a click and collect pickup and after the 3 day timeframe contacted support online who said the order would be ready by the end of the day, went in and the staff said the part was never even picked or sent to them. Requested a refund after 10 days of waiting and was told my order was "put on hold and won't be sent" so even after contacting support twice and going in, it still wasn't sent! Ordered through another supplier who had it at my door the next day and guess what? Next day it's suddenly ready for pickup from these guys, absolute joke of a business and as other reviewers have stated; there's no phone to call it's just a robot and the email supports the same.

I was sent the wrong hub.
I notified the store straight away.
It took a week to receive an email.
A month later and nothing but problems with return post labelling, the post office has notified me the hun cannot be returned with the details given to me by automotive superstore, so no correct hub and no refund.
DO NOT BUY FROM THIS STORE AND EXPECT GOOD SERVICE

Just a couple of things to know before ordering. Tried to order during the weekend, but couldn’t pay in any way (credit card, PayPal, Apple Pay), the website gave an error. Was able to order on Monday morning. Ordered a product, there wasn’t any indication on stock level or delivery time lines. Price seemed too good to be true. Contacted them, only way to contact them is through sms for existing orders, response time was slow and received an unclear answer on delivery timelines. I decided to cancel my order on Tuesday morning. And as a cherry on top, I now had to pay 5% over a cancelled order around 400 bucks that they didn’t even start to fulfill.. Shame on them. Avoid this company.

Professional and pretty easy to shop online

It's been 2 weeks they haven't shipped my order and if they email me it's only once and they stop responding never gonna shop here again

Promised a delivery date, did not meet it and then it is impossible to get to speak to a human at this company about your order. All you get is AI bot responses from their email and web site. Then if you call they tell you no one can speak to you about existing orders.
Go to a company with real humans you can speak to such as Strathfield Car Radio!

Product exactly as described and fast delivery.

ordering was simple and quick

It's always easy & a pleasure to purchase from Automotive Superstore.

Why does it take so long to ship? I orders on Thursday morning but you ‘estimate’ you will ship on Monday???

Have you heard of amazon?

The auto industry seems to be living in the 20th century

I used your online enquiry to verify if this was the correct part for my vehicle.Quick response ,and very helpful.

Always a pleasure to deal with.

waited 3 weeks for parts after i sent a email chasing them up. received badly packaged box and 1 item i paid for is missing. Aftersales has gone awol. Stay clear as after reading other reviews im not the only one that this has happened to

make sure you pay with paypal other wise you have little to no chance of getting a refund. They will just cut and paste the same response every time you ask for an update on a refund

I screwed up my online order and went for C&C.
Consultant helped me out sorting out the issue and supply me alternate product at better price. Great customer service. 22.07.26 at Meadowbrook Store.