Brummstadt Avis 491

Beware that these head units will only run the apps that come with it. Every 3rd party app we have tried so far fails. We bought it on the basis we could run other apps from playstore, so it really doesn't suit our purpose at all.

Tommy was really helpful and assisted with all our questions.

The support service from Brummstadt Support Service was nothing short of outstanding. The help provided enabled me to complete the installation faltlessly. There is no way I could have successfully done it without the help provided. It certainly took the stress out of the installation and gave me every confidence in the Brummstadt brand. The end result a very satified customer. Again thanks

Brilliant head unit, and brilliant staff, i had an issue with the microphone and kev helped me out. They arent wrong about lifetime tech support, highly reccomend to anyone

Kevin was extremely helpful and responded promptly. I’m very happy with the service I received in resolving my reverse camera issue.

Poor response times. Android auto dropping out, search on radio doesn't stop, reverse camera not working, usb not connected. I asked for a refund and suddenly get told there are work arounds and no faults. Not good enough. Very disappointed.

Great customer service aftercare experience, had a few hiccups along the way but received prompt responses every time.
Would 10/10 recommend

Had some issues initially but the team were very helpful in sorting everything out. Especially Tommy.

I recently purchased a 13” inch head unit upgrade for my 2022 RAM 1500 which included a new facia. The quality is impressive and the technical advice throughout the installation was excellent. I had a small issue with the network SIM card not initialising which was dealt with quickly and efficiently through their warranty process. I highly recommend this company

$1200 unit, first sent wrong plug in harness, finally after a two week delay, pulled dash apart again, this time we got everything connected only to find there was no power to the head unit, after checking numerous things we discovered the power cable in the main power harness was not connected to the pin correctly, after fixing this problem we installed reverse camera and put it all back together. Now I have a power drop ( screen goes back ) for a few seconds each time I use my right indicator.

this is the second unit I've bought and the second time it's been a drama. . .

don't recommend and WILL NOT BUY AGAIN.

First camera failed within a year but got talking to the guys from brunmstadt and got a replacement sent out straight away. Really good customer service very happy

I had some problems configuring it for my car model, but the team was always attentive until the problem was resolved. Now I'm enjoying it, very good quality. I recommend it.

The after sales service was top shelf. Kevin and Tommy replied promptly to my emails with accurate and simple instructions.

Would 100% recommend

Really happy with the head unit — works perfectly and was exactly what I needed.

Tommy was a huge help throughout the whole process, from purchase to installation. He made everything easy and stress-free.

Highly recommend!

I got a head unit of these guys about 8 months ago now can't fault it! I have ran into a couple of technical issues over this time, both times i reached out to Tommy and had a reply within a couple of hours and problem sorted not long after that.
Really good product with even better after service!

Not a great experience:
*There was nothing on the packaging to say that it had come from Brummstadt and there was no invoice/receipt included so it was unclear whether it was the unit I had ordered.
*There were no installation instructions and there are no videos available online.
*There is no phone number for support. When I messaged their website, there was no response despite assurances on the website that a response would be provided in a 'few minutes.'
*Quality issues - there was a screw missing from the rear of the unit.
*The unit came with a dash removal tool so I didn't need to purchase the recommended extra tool kit - I am still waiting on a refund on this.
*I purchased the recommended microphone however there is no microphone port in the unit - I am still waiting on a refund on this.
*The GPS and 4G units do not stick to the dash - they are loose and flying around
*There is no way of bolting the unit into the car so I have some concern that it may come out over time.
*The interface and function is not terrible smooth - a bit glitchy.

I've had 2 years of of great online support.
Questions answered and problems resolved quickly.
I also had a new model head unit sent as I had a problem with the original purchase.
This company has been outstanding and im glad I purchased from them.

Quick delivery and fantastic communication

Experienced was great. Communication was very quick and comprehensive. Also the conversations felt very personal and friendly. A welcome change compared to the normal robotic interactions everyone has become used to.