I have dealt with your company since 2021. Always great efficient service. I have dealt with Sharon and she deserves a huge mention and thankyou for her help advice and exemplary service an absolute... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and... Voir plus
L'entreprise a répondu
We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Voir plus
L'entreprise a répondu
Alex understood what was needed and arranged an oil change at a garage the previous person I spoke to said didn’t have an account with Autoserve! He then confirmed by text to confirm everything.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Coordonnées de contact
2, Saint Kenelm Court, B62 8HD, Halesowen, Royaume-Uni
- autoserve.co.uk
4,6
Excellent
379 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Exemplary service
I have dealt with your company since 2021. Always great efficient service. I have dealt with Sharon and she deserves a huge mention and thankyou for her help advice and exemplary service an absolute credit to your company. I am sorry that l am not renewing another contract as the car l am leasing now comes with maintenance. Thankyou for everything Sharon a pleasure to have had you to help me.
10 septembre 2026
Avis spontané
Excellent service from Drew
Excellent service from Drew, made the process of selecting a main dealer for my lease car service very easy.
26 août 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that Drew made the process of selecting a main dealer for your lease car service so easy. We’ll be sure to pass on your kind feedback to him!
Really helpful and efficient service…
Really helpful and efficient service from Jackie
27 août 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your kind review! We’re delighted to hear that Jackie provided such a helpful and efficient service. We’ll be sure to pass on your lovely feedback to her.
Very quick to answer my call
Very quick to answer my call. Very lovely lady who answered the call. She was very calm, clear and informative. Thank you for making that call pain free!
26 août 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you so much for your lovely review! We’re delighted to hear that you received such a calm, clear and informative service. It’s wonderful to know that we were able to make the call as easy and pain-free as possible. We’ll be sure to pass on your kind feedback to the team!
All sorted at the time I wanted.
I needed a service and MOT just in time for my leased car to return. For convenience, I also needed to use a particular garage near to me — but which did not feature as an available option. Drew sorted it all for me. All good.
18 août 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you so much for your fantastic review! We’re delighted to hear that Drew was able to arrange everything for you and find a solution that suited your needs. It’s great to know he made the process easy and stress-free, especially with your lease return deadline. We’ll be sure to pass on your kind feedback to Drew!
I received excellent service from James…
I received excellent service from James throughout the process. He was extremely thorough, kept me updated at every stage and always called back when he said he would. His communication was outstanding and he handled everything professionally, including arranging the work and payment with the garage to my satisfaction. I really appreciated his reliability and attention to detail. I would be very happy to recommend his services to anyone looking for this kind of support.
14 août 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you so much for taking the time to leave such a detailed and positive review. We’re delighted to hear that James provided such excellent service and kept you informed throughout the process. His reliability, professionalism and attention to detail are exactly what we aim for, and we’ll be sure to pass on your wonderful feedback to him. Thank you for your recommendation!
Beware of being billed twice
Beware of being billed twice. Once by these people and once by the lease company. Was not warned I would be hit with a charge.
Customer service is not great either. They are also particular what maintenance they cover, and it’s a nuisance waiting for them to action the work. Not great!
13 août 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for sharing your feedback. We’re sorry to hear you were unhappy with your experience; however, we would like to clarify a few points for the benefit of anyone reading this review.
The mileage charge referred to was not a duplicate charge. The vehicle had exceeded the mileage allowance agreed under the customer’s maintenance contract with us, and the excess mileage charge is clearly explained on the front of the signed contract.
Any separate charges applied by the customer’s lease company are outside of our control and relate to a separate agreement between the customer and their lease provider. As the vehicle’s maintenance provider, we cannot be held responsible for charges arising from that separate lease agreement.
The payment for the excess mileage charge was originally due to be collected by Direct Debit. However, the Direct Debit was cancelled before we were able to collect the payment. We subsequently contacted the customer and, as a gesture of goodwill, offered the option of repaying the outstanding amount by instalments rather than requiring the full amount immediately.
We’re also sorry that the customer felt our maintenance service was not meeting expectations. Our maintenance agreements do have specific terms regarding what is and isn't covered, and we always aim to communicate these as clearly as possible and action authorised work promptly.
We appreciate all feedback and will continue to review how we communicate our contractual terms and the process for arranging maintenance to ensure our customers have a clear understanding of the service they have purchased.
Kind Regards
Autoserve
Excellent customer service that was…
Excellent customer service that was professional and helpful. Thank you Jackie!
12 août 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your lovely review! We’re delighted to hear that Jackie provided such professional and helpful customer service. We’ll be sure to pass on your kind feedback to her. Thank you for choosing us!
Very easy to sort out
Very easy to sort out, no fuss, all sorted in less than 2 minutes
Thank you
10 août 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your feedback, Jackie will be pleased by you positive comments.
Kind Regards
Autoserve
Jackie was super helpful
Jackie was super helpful! Helped me get someone out very quickly.
10 août 2026
Avis spontané
Réponse de Autoserve Ltd
thank you for such lovely feedback regarding your experience with Jackie, we are so pleased you had a pleasant experience
Absolutely unbelievable service
Absolutely unbelievable service. I called a garage for an MOT, refused service due to it being ‘not their remit’ called Autoserve to sort this out and they did everything on my behalf.
Incredible
4 août 2026
Avis spontané
Réponse de Autoserve Ltd
thank you for your wonderful feedback we will be sure to let James know of your kind words.
Very helpful customer service
Alex understood what was needed and arranged an oil change at a garage the previous person I spoke to said didn’t have an account with Autoserve! He then confirmed by text to confirm everything.
27 juillet 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you so much for sharing your wonderful feedback. We’re thrilled to hear that Alex provided such exceptional support and took the time to fully understand your needs. It’s fantastic to know that he was able to resolve the issue, arrange your oil change efficiently, and ensure everything was confirmed clearly with a follow-up text.
We’re especially pleased that Alex went the extra mile to provide a smooth and reassuring experience, particularly after the difficulties you had previously encountered. We’ll be delighted to pass your kind words on to Alex, who will be proud to know his dedication made such a positive difference. Thank you again for recognising the outstanding service provided.
Hassle free booking process tailored to…
Hassle free booking process tailored to my requirements
Regular updates provided
Quick and easy collection process - no forms to fill, no hidden charges
20 juillet 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your excellent feedback. it is nice to hear that you found the booking process hassle-free and tailored to your requirements. It's great to know that the regular updates, quick collection process, and clear approach helped make your experience smooth and straightforward. We really appreciate you taking the time to share your comments.
Brilliant service and phone management…
Brilliant service and phone management skills the best. They went above and beyond to help.
22 juillet 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your fantastic feedback. We're delighted to hear that you received such brilliant service and that our team provided excellent support over the phone. It's wonderful to know they went above and beyond to help you. We'll be sure to share your kind words with the team, and we really appreciate you taking the time to recognise their efforts.
Excellent service and extremely…
Excellent service and extremely helpful, put me at ease
22 juillet 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your lovely feedback. We're so pleased to hear that you received excellent service and that our team was able to provide the support and reassurance you needed. We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to the team.
Excellent service throughout
Excellent service throughout. My call was answered promptly, and I received helpful advice and support when arranging my vehicle's first service. Despite the required process not having been fully followed, the team went above and beyond to maintain my original booking, which was greatly appreciated. Friendly, professional staff and a very straightforward process from start to finish.
22 juillet 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your fantastic feedback. We're delighted to hear that your call was answered promptly and that our team was able to provide helpful advice and support when arranging your vehicle's first service. It's especially pleasing to know that the team went above and beyond to keep your original booking in place, despite the process not having been fully followed. We'll be sure to share your kind comments with the team. Thank you for taking the time to recognise their friendly, professional service – we really appreciate it.
Helpful advice…
Helpful advice and straightforward process to get a service for my car.
20 juillet 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your kind feedback. We're happy to hear that you found the advice helpful and the process of arranging a service for your car straightforward. We really appreciate you taking the time to share your experience and are glad we could help.
Jackie was helpful and went above and…
Jackie was helpful and went above and beyond
13 juillet 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your wonderful feedback. We're so pleased to hear that Jackie was so helpful and went above and beyond to assist you. We'll be sure to pass your kind words on to her, she'll be thrilled to know her efforts made such a positive difference. Thank you for taking the time to share your experience.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.