I have dealt with your company since 2021. Always great efficient service. I have dealt with Sharon and she deserves a huge mention and thankyou for her help advice and exemplary service an absolute... Voir plus
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Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and... Voir plus
L'entreprise a répondu
We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Voir plus
L'entreprise a répondu
Alex understood what was needed and arranged an oil change at a garage the previous person I spoke to said didn’t have an account with Autoserve! He then confirmed by text to confirm everything.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Coordonnées de contact
2, Saint Kenelm Court, B62 8HD, Halesowen, Royaume-Uni
- autoserve.co.uk
4,6
Excellent
379 avis
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A répondu à 100 % de ses avis négatifs
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Great team
Great team, had a problem this morning and had to ring. Spoke to James and Drew and they were fantastic.
10 juillet 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your fantastic feedback. We're glad to hear that James and Drew were able to help resolve your problem and provided such great service. We'll be sure to pass your kind comments on to them they'll really appreciate the recognition. Thank you for taking the time to share your experience.
Been sitting in Kwik fit for 1 hour…
Been sitting in Kwik fit for 1 hour waiting for autoserve to approve two tyres. What a joke
1 juillet 2026
Avis spontané
Réponse de Autoserve Ltd
Hi there,
We're sorry to hear about your experience and completely understand how frustrating it must have been to be waiting at the fitting centre while approval for your tyres was pending.
While our average approval response time is just 13 minutes, we're sorry that this wasn't your experience on this occasion. We appreciate that waiting for an hour is unacceptable, and we apologise for the inconvenience caused.
We'd like to investigate what happened and see how we can improve. If you could email info@autoserve.co.uk with your vehicle registration or booking reference, we'll look into the delay and get back to you.
Thank you for bringing this to our attention, and we hope to have the opportunity to put things right.
Kind Regards
Autoserve
Personable and got the issue resolved…
Personable and got the issue resolved (I’ve tried multiple times to get the issue addressed with no success). Gave really helpful information to resolve in case there were any issues at the garage
29 juin 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your kind feedback. We're happy to hear that your issue was finally resolved and that you found the support both personable and helpful. It's great to know the information provided gave you confidence in case there were any issues at the garage. We really appreciate you taking the time to share your experience and will be sure to pass your comments on to the team.
Really quick to answer the call
Really quick to answer the call. Solved my query without issue or delay.
Friendly & efficient customer service staff.
30 juin 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your fantastic feedback. We're delighted to hear that your call was answered quickly and that your query was resolved without any issues or delays. It's great to know you found our team friendly and efficient. We really appreciate you taking the time to share your experience.
Jackie was super helpful and friendly
Jackie was super helpful and friendly. Much appreciated. Thanks so much.
29 juin 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your lovely feedback! We're so pleased to hear that Jackie was so helpful and friendly. We'll make sure your kind words are passed on to her, she'll really appreciate them. Thanks again for taking the time to share your experience.
Operator professional and friendly
Your operator was quick to answer and after a check of my vehicle details ,my query was answered in a very professional yet friendly manner.
29 juin 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your kind feedback. We're delighted to hear that your query was answered quickly and that our operator was able to assist you in a professional and friendly manner. We'll be sure to pass your comments on to the team, who will be pleased to know their service was appreciated.
Kind regards
Autoserve
Total rip off
Total rip off. Was sold to me as a maintenance plan, absolutely not. Doesn't cover tyres or any issues. £33 a month for two years to cover the cost of a service, it's ridiculous. I could just pay for a service myself at a fraction of the cost. Wouldn't touch with a barge pole.
20 mai 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for taking the time to leave your feedback. We're sorry to hear that you're disappointed with your experience.
We appreciate that you feel the plan has not met your expectations. As we are unable to identify your account from your review, we can't comment on the specific cover included in your agreement. The benefits and terms can vary depending on the plan purchased, so we'd like the opportunity to review this with you.
Please email us at info@autoserve.co.uk with your agreement details so we can look into your concerns, explain the cover included in your plan, and address any questions you may have.
We value your feedback and hope to have the opportunity to resolve this matter with you.
Kind regards
Autoserve
Shocking rip off
Shocking rip off! Got a brand new VW ID4 on personal lease for 2 years. Since found out my cars first service is due in……2 years. So no servicing needed for the duration of the contract. Had a nail in the tyre….we don’t cover that because it’s not in the middle of the tyre. Absolute rip off!!!!
22 juin 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your experience.
We have responded to your concerns in detail via email, including the information regarding your vehicle's servicing schedule and the tyre cover provided under your agreement.
If you have any further questions after reviewing our email, please don't hesitate to reply, and we'll be happy to help.
Autoserve
Jackie was so lovely and very helpfull
Jackie was so lovely and very helpfull
17 juin 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your lovely review of Jackie. We're delighted to hear that she was so lovely and helpful. Your kind words are greatly appreciated, and we'll be sure to pass your feedback on to her.
Good customer service
Drew has been really helpful in arranging my car service, working around my requirements to find a date and location that suits, then providing quick confirmation. Thank you for your help.
11 juin 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your wonderful review of Drew. We're pleased to hear that he was able to accommodate your requirements, find a suitable date and location for your car service, and provide prompt confirmation. We truly appreciate your kind feedback and will be sure to pass your comments on to Drew. Thank you for taking the time to share your experience.
Excellent every time
We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop off service (amazing).
We also had to call them out as we had a puncture in a tyre, on a Sunday 90 miles from home, but someone was with us within 45mins and managed to repair it to get us on our way.
Lastly we needed new wipers which was a quick swap over at our local Halfords garage confirmed by their WhatsApp customer service number.
I cannot fault them at all and have taken out another contract for our new lease car.
4 juin 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your fantastic review and for choosing us over the past three years. We're delighted to hear that your servicing, MOTs, and our free collection and delivery service have all made maintaining your vehicle easy and convenient.
It's also great to know that our roadside assistance team was able to help quickly when you experienced a puncture so far from home, and that arranging replacement wipers through our customer service team was a smooth process.
Your kind words mean a lot to us, and we're especially pleased that you've chosen to take out another contract for your new lease car. We look forward to continuing to support you and keeping you on the road for years to come.
Really prompt and helpful service from…
Really prompt and helpful service from Drew in Fleet Operations.
29 mai 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your kind review. We're delighted to hear that Drew in Fleet Operations provided you with such prompt and helpful service. We really appreciate your feedback and will be sure to pass your comments on to Drew.
Great support from Drew to sort an…
Great support from Drew to sort an issue quickly
20 mai 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your positive feedback. We're pleased to hear that Drew was able to provide great support and resolve your issue quickly. We appreciate you taking the time to share your experience and will be sure to pass your kind comments on to Drew.
A very prompt and professional response…
A very prompt and professional response to a minor glitch - fixed very quickly. Thanks, Jackie.
19 mai 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your kind review. We're delighted to hear that Jackie provided a prompt and professional response and was able to resolve the issue so quickly. We appreciate your feedback and will be sure to pass your thanks and compliments on to Jackie.
Renault Astrale still under…
Renault Astrale still under warranty(73plate) leased via auto serve, car broke down and has been in garage for over 9 months, lease company does not want to know and blames Renault and Stoneacres Stafford where car has been for over 9 months without a resolution.
Lease company still charging for lease despite the fact that car has been off road under warranty for over 9 months - disgraceful.
15 mai 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for the feedback, however we are not a leasing company, and have no control over the lease company charging you while the vehicle is off the road, we also have no control over how long the dealerships take to complete a warranty repair. We can only chase the garage for updates on the warranty claim on your behalf.
Kind regards
Autoserve
Very helpful with authorising work to…
Very helpful with authorising work to be completed
13 mai 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your positive feedback. We're pleased to hear that you found our team helpful in authorising the work to be completed. We appreciate you taking the time to share your experience and are delighted we could assist you efficiently.
Jackie was very pleasant and helpful
Jackie was very pleasant and helpful. Very pleased with the service
13 mai 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your lovely review. We're delighted to hear that Jackie was so pleasant and helpful, and that you were very pleased with the service you received. We truly appreciate your feedback and will be sure to pass your kind comments on to Jackie.
Phone was answered quickly
Phone was answered quickly. Service agent was polite and knowledgeable and made it easy for me to resolve my issue.
13 mai 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your kind review. We're pleased to hear that your call was answered quickly and that our service agent was polite, knowledgeable, and able to make resolving your issue easy. We appreciate your feedback and are delighted that you had a positive experience with our team.
Quick response with all the information…
Quick response with all the information I requested.
11 mai 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your feedback. We're glad to hear you received a quick response with all the information you requested. We appreciate you taking the time to share your experience and are pleased we could assist you efficiently.
Contacted Autoserve to arrange a service..
Contacted Autoserve to arrange a car service and i was pleasantly greeted by Drew. He got what i wanted sorted and its really good to speak to someone based here in the UK i can understand clearly and have an actual conversation with. First time arranging a service for the new car with this company and he made it really easy for me.
1 mai 2026
Avis spontané
Réponse de Autoserve Ltd
Thank you for your lovely feedback. We're delighted to hear that Drew was able to assist you so effectively in arranging your car service and made the process easy for you, especially as a first-time customer.
It's great to know you found the service clear and straightforward, and we really appreciate you taking the time to share your experience. We'll be sure to pass your kind comments on to Drew.
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