After an accident on holiday i needed a car big enough to get 3 people, mobility scooter, dog and luggage home. Admiral insurance put me in touch with Northgate who were able to provide me with a car.... Voir plus
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Lisez les avis des autres
Vehicle was delivered very swiftly car immaculate upon delivery - due to not having a like for like Vehicle in stock I recieved an upgrade very nice indeed thank you. Over all fabulous services fro... Voir plus
L'entreprise a répondu
We had a hire car supplied by Northgate as part of a claim with Tesco insurance. Every point of contact with them was easy and stress free. All the staff we spoke to were patient and understanding and... Voir plus
L'entreprise a répondu
Great customer service! I was very happy with the service I experienced from Northgate. All staff were great. They listened and were prompt with delivery and removal and very kind and helpful.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Northgate Insurance Services is the new name for Auxillis, reinforcing our position as one of the UK's leading insurance mobility and claims support providers. Whilst our name has changed, everything our customers and partners value remains the same – the same dedicated team, the same expertise, and the same trusted service you rely on every day. This change brings our expertise fully into Northgate Mobility – creating clearer, more connected propositions and a simpler way for customers and partners to access the full breadth of our offering. Backed by more than 30 years of trusted, award-winning support, the rebrand better reflects the transformation already underway – positioning Northgate Insurance Services as a broader, more connected mobility and claims partner, built around evolving customer needs.
Coordonnées de contact
Redmond House, Fern Court, Bracken Hill Business Park, SR8 2RR, Peterlee, County Durham, Royaume-Uni
- onlineteam@northgateservices.com
- northgateinsuranceservices.com
4,4
Excellent
11 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Fantastic services kept us up to date…
Fantastic services kept us up to date with every step
12 septembre 2026
Avis spontané
Réponse de Northgate Insurance Services
It is great knowing you would rate our services as 'fantastic' Tina!
Thank you for the lovely feedback it really is appreciated by our teams.
Kind Regards,
Northgate Insurance Services Online Team
The company was very easy to deal with
The company was very easy to deal with, all the staff we dealt with were very friendly and courteous, but also very professional.
26 août 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the kind comments regarding your recent experience with us George!
It is great knowing you found our service to be a friendly yet professional one - this is something we always aim to deliver.
Thank you again for the lovely feedback,
Northgate Insurance Services Online Team
Excellent company to deal with
5 août 2026
Avis spontané
Réponse de Northgate Insurance Services
Hi Chris,
We're delighted to hear that you found us excellent to deal with - this is always our goal, so it's great to know we met your expectations.
Thank you for leaving us a review!
Northgate Insurance Services Online Team
The suuport and patience was…
The suuport and patience was excellent. As well as the hire car drop of and pick up to suit was great
28 juillet 2026
Avis spontané
Réponse de Northgate Insurance Services
Hi Alexander,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our team supportive and patient throughout your journey with us.
We really appreciate your feedback and will be sure to share your kind comments with the team!
Northgate Insurance Services Online Team
From the first call everyone I spoke to…
From the first call everyone I spoke to was knowledgeable, friendly and took the time to explain the claims process.
28 mai 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the review and rating Jane - it is great knowing you found our service to be a friendly and knowledgeable one this is something we always aim to deliver!
Kind Regards,
Northgate Insurance Services Online Team
Hire car delivered as soon as needed
Hire car delivered as soon as needed! Great service and good communication at all times.
10 juillet 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the lovely feedback Chrissie! It is great knowing you were satisfied with the service provided!
Kind Regards,
Northgate Insurance Services Online Team
have the 6 May 2026 email from Hadleigh…
have the 6 May 2026 email from Hadleigh Claims (Trinity L PNX60675, MX212897296, Customer Ref: 481001832, FRN 312423
ane Insurance) — confirming my claim was received on that date. Here is all the reference numbers but don’t explain what reference number you need try to cheat me and refuse to pay that your company purpose
✅ Vehicle Reg: YJ18 00F — clear, valid, real & fully traceable
✅ YOUR OWN EMAIL states clearly: “We have supplied registration & policy number to third party”
❌ Then you falsely claim “cannot locate / no details” — this is an obvious, impossible contradiction & delaying tactic!
Stop pretending, stop asking for information you ALREADY hold for months, stop wasting time with generic replies.
Answer directly & clearly:
1. Why do you contradict your own written record?
2. What is real status & payment timeline?
3. Name third party & their reference immediately.
I have full evidence chain, every email & proof of bad faith. I have escalated to Financial Ombudsman & MP. Stop games — act professionally & resolve without further delay.
10 septembre 2026
Avis spontané
Réponse de Northgate Insurance Services
Hi Kitty,
Thank you for your review.
We have located your case and can confirm that a formal complaint has been logged.
We apologise for the frustration caused and understand the concerns you have raised. Your complaint is currently under review, and the relevant teams are investigating the matters highlighted.
For your own security and privacy, we recommend removing the personal information and reference numbers included in your public review, as this information can be viewed by other online users.
Kind Regards
Northgate Insurance Services Online Team
Excellent Service
Service I received was first class from delivery of the hire vehicle through to its collection. Paperwork was rather lengthy and cumbersome though.
23 juin 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the feedback Christopher! It is great knowing you were satisfied with the service provided.
We also appreciate your feedback regarding the paperwork. We understand that completing documentation can sometimes feel lengthy, and we're always looking for ways to improve and simplify our processes where possible.
Many thanks again for the review,
Northgate Insurance Services Online Team
Excellent
Excellent , service, would highly recommend ,very accommodating
6 septembre 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for taking the time to write us this review Brian!
Kind Regards,
Northgate Insurance Services Online Team
Good communication on initial contact
Good communication on initial contact. Reassurance that you will take it from there …step by step explanation of what will happen. Courtesy car arranged and delivered as promised…..thank you B R
10 juillet 2026
Avis spontané
Réponse de Northgate Insurance Services
We are pleased in knowing you were satisfied with the service provided Brian - thank you for the lovely comments!
Kind Regards,
Northgate Insurance Services Online Team
Réponse de Northgate Insurance Services
Thank you for providing us with some feedback Brendan - it is great knowing you found our services to be a hassle free one - this is something we always aim to achieve!
Kind Regards,
Northgate Insurance Services Online Team
some boy on a phone texting ran in to…
some boy on a phone texting ran in to the back of my car, Northgate sorted a curtesy car for me and the repairs to my car , no bother at all .
thanks
26 juin 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for taking the time in leaving us a review Dale!
Kind Regards,
Northgate Insurance Services Online Team
Northgate did an excellent job for me…
Northgate did an excellent job for me and went way beyond to help my wife and I at a traumatic time. We highly recommend this company.
1 juin 2026
Avis spontané
Réponse de Northgate Insurance Services
We are pleased in knowing our teams could help you through a stressful time Tony - it is what we are always hear for!
Thank you for the kind words it really is appreciated by our teams,
Northgate Insurance Services Online Team
Great flawless service
Great flawless service. From delivery to drop off.
6 juillet 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the lovely feedback Leesa!
Kind Regards,
Northgate Insurance Services Online Team
Avoid using this company!
Avoid using this company!
I called my insurance to report a non fault accident and I was put through to this company.
From the get go they gave misleading information to get me to use their services.
I found this out the day before my car would be dropped off for repair so it was too late to do anything.
If you have the misfortune of dealing with this company, take my advice, DON’T. If you do check absolutely everything.
1 septembre 2026
Avis spontané
Réponse de Northgate Insurance Services
Hi Andrew,
We’re sorry to read that you weren't satisfied with our service and we would like to apologise for any inconvenience caused.
We have sent you an information request so that we can identify your case and look into this matter further.
We would appreciate if you could please response to this with your details - most importantly your reference number, as this will help us locate your case quickly.
Kind Regards,
Northgate Insurance Services Online Team
Poor communication
Initially very helpful in terms of providing my replacement vehicle after a non fault accident almost a year ago! When the third party decided they weren’t paying out, communication was really poor. I had to chase many times for any sort of update. I had to point out details such as the third party had a dashcam, which apparently they didn’t know despite it being clearly in view in images I sent them. Finally the third party have paid out, which I only found out after a month as again I had to chase them. No formal communication that the case is now closed, which is quite annoying as their last official communication was that solicitors were being instructed.
Just poor communication all around.
1 septembre 2026
Avis spontané
Réponse de Northgate Insurance Services
Hi Tasha,
We’re sorry to read that you weren't satisfied with our service and we would like to apologise for any inconvenience caused.
We have sent you an information request so that we can identify your case and look into this matter further.
We would appreciate if you could please response to this with your details - most importantly your reference number, as this will help us locate your case quickly.
Kind Regards,
Northgate Insurance Services Online Team
Faultless Service!
Very good and efficient from start to finish of my claim. Kept up to date on its progress. Courtesy car delivered to my home the day after the accident. No complaints at all.
10 juillet 2026
Avis spontané
Réponse de Northgate Insurance Services
We are thrilled in knowing you would rate our service a faultless one - this is something we always aim on achieving.
Thank you for the lovely feedback,
Northgate Insurance Services Online Team
Excellent service
Excellent, professional and quick service from start to very satisfactory conclusion
24 juillet 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the review and rating Malcolm it really is appreciated by our teams!
Kind Regards,
Northgate Insurance Services Online Team
Northgate insurance services have been…
Northgate insurance services have been quick to respond, supportive and helpful. Thank you. They seem to really listen and care
23 juin 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the kind words Sarah! They really are appreciated by our teams!
Kind Regards,
Northgate Insurance Services Online Team
Fast and efficient
Fast , efficient kept me up do date with my claim no hanging around on the 'phone. Didn't have to do anything they sorted it all out for me concluding in a very fair offer.
2 juillet 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for taking the time to leave us a review Ian! It's great knowing you found our service to be an efficient one!
Kind Regards,
Northgate Insurance Services Online Team
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