Northgate Insurance Services Avis 

Prompt delivery of a courtesy car to my home. Nice car 1 year old. Same good service when driver came to collect it. No hassle very straight forward experience.

Everything was easy and dealt with quickly.

Kate (Call Handler/ Adviser) at Northgate Insurance Services

I would like to personally thank Kate at Northgate for her help this morning following an insurance claim made. She was very polite, had a soft and friendly tone, was happy to read through all applicable T&C's with me in detail.

Kate organised a replacement vehicle whilst my own undergoes the necessary repairs and was overall just so helpful. The kind of customer service we come across so little nowadays. I hope this is picked up by Northgate and Kate is recognised for her services accordingly.

Just had my curtesy car delivered. Great communication
throughout for delivery.
Danny explained everything and was helpful & courteous
A brand new car - I'm very impressed

Not a great experience. The people who actually deliver the vehicle vehicles were good – very prompt and communicative. Unfortunately, the first car I was given had a defect and had to be swapped out.

The real issues happened after I had decided I did not need the vehicle anymore. The insurance was cancelled almost instantly, but the vehicle was not collected for several days. This meant that I was unable to fill up the fuel to the correct level and received a £45 charge – far in excess of the cost of the fuel.

I did point this out to Auxilis but of course they wanted their money and life is too short. They told me that they would take it from the card that they had on file on two occasions, but were unable to for unexplained reasons. Shortly afterwards, I got an email threatening me with court action. They just seemed to send this out automatically.

When I emailed them they told me that they were unable to take the payment so I just sent it to them and they left me alone, but who sends out this sort of correspondence when the problem is on their end?

I would not use them again.

After being involved in a accident by a third party, it was sent to auxillis, I received a call 2days after the accident to arrange a replacement vehicle, when the gentleman John called to arrange the replacement vehicle they advised that they only have a larger van which I advised was not fit for purpose. I was told they will try get one the same size as my van and will give me a call back with an update. No call no update. I get a call the next day from the driver telling me they’re on the way to drop me off the replacement vehicle. When they arrived it was the same vehicle which I categorically told them was not suitable not only that the vehicle was absolutely filthy inside out so I told the driver I’d like to decline and he basically told me to lump it and call the office back and deal with it that way. Since 12 o’clock till 5:30 it’s taking me to try and resolve this issue and it’s still not resolved. Very bad customer service very unprofessional

You provided the car within one day of the accident. Your staff were friendly and helpful. You did everything you needed to, when it was needed and without fuss.

Auxillis managed the accident repair of my Isuzu truck, involved in a rear impact in September 2025, said repair being carried out by Steer Group. The replacement bumper bar from Isuzu was placed on back order, all other repairs were competently carried out. I took back the truck and was told the towbar would be fitted on receipt of it from Isuzu. By April, the towbar had still not arrived. I was by this time, after repeatedly chasing up Steer Group and Auxillis, getting very frustrated. I knew that I could get the towbar replaced myself without issue - and quickly, so I suggested to Auxillis that they pay me up front in lieu of the replacement. They agreed to do this and I sent them three estimates from separate companies, in early May. I am still waiting and have been told by Auxillis that they have asked the third party insurers to make the payment. I would have assumed that the original invoice sent to the third party insurers would have included the cost of the towbar- even if it had not yet been fitted. Nevertheless, this has been a disaster. I would advise against anyone using this company in such circumstances.

Great service from start to finish. I had an issue with a flat tyre that was sorted within hours. The office staff are very helpful.

Always kept informed of what was happening.Great courtesy car provided delivered to our holiday home.Pleasant staff on phone and car delivery. Timely car pick up from home again with communication. A Fabulous service from start to finish at a stressful time

Whole process went from an inconvenience to ease when dealing with Auxillis , kept well informed and all people dealt with were pleasant and courteous.

Quick and easy and customer service staff friendly

Dropped car off on time, picked it up on time, job done very professional

Everything happened just like you planned and when I had to re-arrange pick up time it was arranged with no hassle and my courtesy car was excellent.A first class service throughout

Auxilis made everything very simple and straightforward due to great communication.

Car was clean and easy to drive, delivered and collected in good time and staff were very helpful, would recommend this company.

So easy to deal with, excellent service from start to finish

I needed to get a hire car on short notice and the teams at several branches really went out of their way to help me out. I ended up with a very nice hire car with a smooth pickup process and easy return as well. Definitely recommended.

My insurance went with auxillis for my courtesy car. I gave the dates when it could be delivered and they chose the dates I couldn’t do and didn’t say. Also said it’s come that week and didn’t (courtesy car), maybe week or two after it came. Also asked for a small small car maybe around the same as seat/golf so it’s the same as my car and I’m use to it, I begged them not to give me anything big- they gave me a Geep. Then after two weeks now of not having the courtesy car, they have tried to take £60 out of my account. Apparently for breakdown damage costs even though there was no damages and petrol was left back the way it came. But they are still trying to take it!?!! Which is such a scam so watch out for the fine print and what they speed past on the phone calls
Service, staff and deliver service are all bad atp

We had a good experience, both delivery and pick up was good, couple of things stopped a 5 star rating , the car should be delivered with a full tank and then it’s easy to return it with a full tank, it would be nice if you could offer a AM or PM pick up as well, finally the car I received was full of scratches and bumps and it wasn’t that old , so I had to take a video of the car on my phone.