I've used these guys twice after two separate accidents and they are fantastic. Always go above and beyond to accommodate requests, vehicles delivered and collected promptly, staff are all always love... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Be careful. I Paid a premium to have a like for like courtesy car... had to make a non fault claim recently and these cretins refused to provide that like for like unless I signed a credit agreem... Voir plus
L'entreprise a répondu
Excellent service, filled in application form online, sent it and within 10 minutes they had phoned me to organise a replacement car and delivery day. The same when I had finished phoned and organised... Voir plus
We were contacted immediately after we reported an incident to Direct Line. I was informed of the procedure for having a hire car with them while our car was in for bodywork repairs. Everything went... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Northgate Insurance Services is the new name for Auxillis, reinforcing our position as one of the UK's leading insurance mobility and claims support providers. Whilst our name has changed, everything our customers and partners value remains the same – the same dedicated team, the same expertise, and the same trusted service you rely on every day. This change brings our expertise fully into Northgate Mobility – creating clearer, more connected propositions and a simpler way for customers and partners to access the full breadth of our offering. Backed by more than 30 years of trusted, award-winning support, the rebrand better reflects the transformation already underway – positioning Northgate Insurance Services as a broader, more connected mobility and claims partner, built around evolving customer needs.
Coordonnées de contact
Redmond House, Fern Court, Bracken Hill Business Park, SR8 2RR, Peterlee, County Durham, Royaume-Uni
- onlineteam@northgateservices.com
- northgateinsuranceservices.com
4,3
Excellent
11 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was great
It was great, communication was excellent, timely and appropriate.
15 juin 2026
Avis spontané
Very professional and helpful service…
Very professional and helpful service and sorted out any problems I may have quickly and efficiently
15 juin 2026
Avis spontané
Courtesy Car
Great company to deal with, friendly staff. Update when thresholds would be delivered. Same easy process at the end of the hire vehicle picked up within 24 hours.
Can't praise them highly enough.
1 juillet 2026
Avis spontané
Brilliant service from start of claim …
Brilliant service from start of claim to the end including getting hire care delivered and collected ,Made a stressful situation stress free
2 juin 2026
Avis spontané
Excellent service
Excellent service, filled in application form online, sent it and within 10 minutes they had phoned me to organise a replacement car and delivery day. The same when I had finished phoned and organised a pick up date and time, door to door service.
15 juin 2026
Avis spontané
Was to recieve a courtesy car & was…
Was to recieve a courtesy car & was impressed how helpful everyone was from the initial phone call to the arrival & pick up of vehicle
12 juin 2026
Avis spontané
They made a difficult situation easy…
They made a difficult situation easy and dealt with the whole thing with the utmost efficiency and care. Thank you very much. All the staff were courteous and helpful.
15 mai 2026
Avis spontané
Brilliant service
5 février 2026
Avis spontané
Extremely pleasing service
Extremely pleased with the fine service provided for the delivery and collection of my hire car. I was very grateful indeed.
14 juin 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the review and rating Tony - it really is appreciated by our teams!
Kind Regards,
Northgate Insurance Services Online Team
Helpful staff
Helpful staff. Quick delivery service. Quick collection.
Car clean.
13 juillet 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the review and rating Teresa!
Kind Regards,
Northgate Insurance Services Online Team
Everything was smooth
Everything was smooth & the staff I spoke to were courteous & knowledgeable.
29 mai 2026
Avis spontané
Réponse de Northgate Insurance Services
We are pleased in knowing your experience was a smooth one Elaine! This is something we always aim for.
Kind Regards,
Northgate Insurance Services Online Team
Really good!
I've used these guys twice after two separate accidents and they are fantastic. Always go above and beyond to accommodate requests, vehicles delivered and collected promptly, staff are all always lovely. Really good service.
10 juin 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the lovely feedback Beth!
Kind Regards,
Northgate Insurance Services Online Team
Driver was polite and helpful the car…
Driver was polite and helpful the car was clean and fully fueled
8 juin 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for taking the time to leave us a review Beth!
Kind Regards,
Northgate Insurance Services Online Team
From first contact through to returning…
From first contact through to returning the vehicle was seamless. Everyone was so helpful and explained everything clearly to me at each stage.
8 juillet 2026
Avis spontané
Réponse de Northgate Insurance Services
Thank you for the kind words Paul!
Kind Regards,
Northgate Insurance Services Online Team
Fantastic experience with north gate…
Fantastic experience with north gate insurance, everything was so professional, from start to finish, and on hand all the time, brilliant,
20 juin 2026
Avis spontané
Simple and hassle free!
Simple, efficient and hassle free. They made dealing with my insurance claim a breeze and hassle free. Would highly recommend.
19 juin 2026
Avis spontané
Speed of delivery and collection of van…
Speed of delivery and collection of van was seamless and very efficient. A very good service.
20 juin 2026
Avis spontané
Extremely helpful and reliable from…
Extremely helpful and reliable from start to finish
11 juin 2026
Avis spontané
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