Northgate Insurance Services Avis 

Very easy to communicate with. Very helpful and always kept me informed as to what was happening regarding my hire car. Lovely gentlemen who dropped the car off outside my house and lovely gentlemen who picked thd car up once my claim was settled. Great service. Thank you

Having not understood the write-off values clearly and now having them explained makes things easier to cope with after all we all love our cars and want the very best price. I thank you for the time and trouble with explanation and the agreed price was quickly delivered to my bank. Also a big thank you to your fleet services for providing a replacement car extremely quickly.

Avoid. Our 911 was rear ended by a lorry while stationary. Our insurer gave us the option to use Northgate on the basis that they could provide a "like-for-like" replacement during the repair process. We were allocated band SBA-12 due to the value of our own car but opted for SBA-10 to mitigate the other side's losses. We did this on the assurance of Northgate that SBA-10 would still result in us being placed into a 2 door performance vehicle.

The day before the replacement was to be delivered, we phoned to ensure the BMW 840i M Sport they had sourced at SBA-10 was the 2 door variant. They said it was. The 4 door is what showed up. They asked us to keep a hold of it while they sourced a more suitable vehicle. They phoned the next day to say they had found a 911 that they would try to obtain for us.

The next day we were told that the 911 had been given to someone else and that there were no more SBA 10s or 11s or 12s in their national fleet network.

Do not use them. They cannot deliver on the "like-for-like" USP.

Great service no need to contact them as they always kept me updated. They knew when my car was been collected and returned and on each occasion they rang with all the information I needed.

The service was efficient and the outcome was as expected.

COURTESY CAR -> HIRE CAR
First let me say that the staff who delivered/collected the hire car and my car were absolutely fine - friendly, polite and professional.
The hire car provided was also fine. My issues are with the process, including the hire car logistics which should have been managed by Tesco Insurance.
My previous experiences with insurance companies have been totally painless with minimal communication and no issues - very low stress. This was the opposite.
Tesco Insurance did not tell me about Auxillis or that they would be providing me with a hire car instead of a courtesy car.
I had to assume the car being offered by Auxillis was the car included in my Tesco insurance policy, i.e. the 'Small courtesy car free of charge if the car is being repaired by an approved repairer'.
I do not know how my small courtesy car became a hire car.
However, following a conversation today with a polite gentleman from Auxillis (Northgate Insurance Services), I now understand the relationship between Tesco Insurance, Auxillis and FMG Repair Services.
The hire car was delivered 14 days before my Mazda was collected, suggesting no coordination between Tesco Insurance and Auxillis.
The hire car was collected 13 days before my Mazda was returned to me, suggesting again no coordination between Tesco Insurance and Auxillis.
After the hire car was collected I started receiving 'client cooperation' letters from Auxillis.
These letters and at least one phone call implied I could be liable for the cost of the hire car if the third party did not pay Auxillis.
Involving me in the claim between Auxillis and the third party's insurer seemed wrong, since my policy with Tesco included a car.
I expected to be only dealing directly with Tesco Insurance and their approved bodyshop through the FMG portal.
I did not expect to have to deal with Auxillis, who were never introduced to me by Tesco.
I did not expect to have to sign a hire car agreement for the 'courtesy' car on my Tesco Insurance policy.
I also do not know why Auxillis involved me in their bid to recover car hire costs from the third party's insurance company.
The matter is now resolved, but next time I am offered a hire car I will choose to walk.

Date of experience given is the date my car was returned after a first repair attempt.

The staff who delivered my hire vehicle and the staff at the area deport at Sheffield were excellent, they were considerate, helpful & knowledgeable about the car I used for my hire period, it was a new vehicle and excellent for my needs as I have Parkinson's disease. I will definitely use Northgate again if I need a replacement vehicle.
Thank You.

Overall a great service and experience. Communication good, recommended repairer first class, the only hiccup was late delivery of the hire car hence 4 stars not 5. But would highly recommend this option if involved in a no blame accident.

absolutely outstanding service ... would definitely recommend

At a particularly stressful time following a car accident, Northgate went above and beyond to provide a service that was second to none. Thank you.

organised car replacement and delivered to my door in less than 48 hours after my incident and kept well informed all the way

Excellent service throughout... Highly recommended... Thank you... 👍🙂

Staff was very helpful and reassuring.

Very helpful and friendly from the start, listened to me and made every thing easy, Losing my car as I have limited mobility is a massive thing to me, but they had a hire car ready as soon as mine left,Highly recommend them

Brilliant service. Quick turnround. Great communications

I felt communications with me were excellent all through the period I required the support of the company. I knew at every stage exactly what to expect and when I sought additional advice it was immediately forthcoming.

From the moment of reporting the accident, they took complete charge of the process with constant communication keeping me well informed. Arranged the courtesy car delivery and collection.
Only thing to improve on is to give the names of the srvice advisors so I can thank them personally

Fabulous company, friendly & efficient staff.

I found the service very professional. Everything was explained and I was kept in formed. Everyone I spoke to or met were very friendly and knowledgeable.