Available Car  Avis 

Pippa and Dylan were both very helpful and friendly.made the whole experience from start to finish simple and stress free.would deffo recommend to others of my experience.

I enjoyed browsing the cars and the show room was clean and tidy and served nice coffee
I almost left the car we really wanted due to collection times being only Monday - friday

The positives of Available Car are that you are left to browse the cars at your leisure which are mostly all open making it easy to take your time and look at as many cars as you'd like to. The staff are all very polite and helpful. Prices seem reasonably competitive with other similar car supermarkets. The negatives are that it is definitely a no frills kind of place. There is absolutely no negotiation on price. You are also left alone for several minutes several times once you do enter the process of talking to staff about a car. There were quite a few people just left sitting at desks waiting for a member of staff to come back. When we collected the car, there were no mats inside the car. Barely any fuel and one of the keys was low battery. There was also a hard sell on buying an extended warranty.

Everything from start to finish was good customer service was very good staff was friendly and professional car was very clean and well prepared.

Left alone to browse all the cars, once we decided the service was great. Great price and the car was spotless when we picked it up

This is the second car I have bought from Available Car. I like how you can look at as many cars as you want, with no 'sales man' trying to sell the cars to you. If you need to know anything they are helpful and answer your questions. Test drives are encouraged, and they let you drive the car for around 15 minutes, which is plenty of time to know if the car suits you or not.

Relaxing experience with no pressure to purchase a car and honest about £ involved didn't rip me off with my part exchange vehicle

This the fourth car we have bought from Available Car. They must be doing something good, for us to keep coming back. But we now realise they are great when everything goes smoothly. But have a problem with the car and you’re on your own! Four weeks to book it in for repair and six weeks if you have the audacity to want a courtesy car. Service booklet not completed despite saying it was on the checklist. Can’t help you - sort it out yourself! Part exchange is a joke. They say they want to make £350 on a car - really more like £3500. Saw our old car advertised on a forecourt at £8000 after they gave us £2400, after £3500 online quote. Don’t think it will be car number five.

Having seen their reply I obviously think that Available Cars must provide excellent Customer Service. They realised, without asking me, that I couldn’t possibly have booked the repair work to have done within four weeks because of my busy schedule. When I described my 10 year old car as being “excellent” I didn’t realise this had to be compared to a one new just coming out of the showroom. I also didn’t realise when their check sheet was ticked to say the Service Book was completed, it meant it was completely blank with no vehicle identification and I could contact Vauxhall to find the Vauxhall Supplier to have it completed. Sorry I got things so wrong and no apology was needed or offered.

Disappointing Experience with Available Car and Jewelultra Ceramic Protection

I bought a car from Available Car expecting a good-quality vehicle and a professional service.
Unfortunately, I have been left disappointed with my experience, particularly with the Jewelultra ceramic protection.
The Jewelultra ceramic protection was supposed to offer extra protection for the car’s paintwork and help keep it looking its best. However, I have been disappointed with the results and do not feel that the product has lived up to my expectations. When you pay extra for a product like this, you expect to see a noticeable benefit and feel that your money has been well spent.
It is frustrating to spend additional money on a product that you expect to protect and maintain your vehicle, only to feel let down by the results.
Overall, this experience has left me questioning whether the extra cost of the ceramic protection was worth it. I would advise anyone considering buying this additional protection to ask exactly what it covers, what results they should expect, and what support is available if they are unhappy.
I hope Available Car takes customer feedback seriously and addresses these concerns, because customers deserve to feel confident in both the car they purchase and any additional products they pay for

Had a great time looking for cars all smiles and happy people work there and look after people either my age thank you

Buying the car was very easy as no part exchange so we saw the car test drove it and agreed to purchase within an hour.

As we live 1.5 hours away we were very pleased with the purchase, however we agreed a collection date and a designated time but once day of collection we were kept waiting over an hour, no explanation given as to why but the appoint ment was for 5.40pm and we didn’t get the car handed over until 6.45 pm we then had to fill with petrol and drive 1.5hrs home…so not what we expected from such a reputable company.

Avoid if you value your time and money

I paid more than 9k for a Citroën C4 Cactus and was initially given an estimated collection date of 30 September. Since then, I was repeatedly told different dates, including 2 October, only to be let down time and time again.
The worst part was being told by their employee, that the car was ready for collection. My partner and I trusted what we were told and made arrangements to travel to the branch. My partner even paid for taxis both ways and wasted his entire day, only for the car not to be ready. He apologised and told me that I would get refunded £300 as soon as the car was ready .
I had also arranged my insurance and paid road tax based on the information and expectations given to me. As a result of the repeated delays, poor communication and misleading collection arrangements, I ended up out of pocket for expenses I would not otherwise have incurred.
Trying to contact them was another nightmare. I made multiple calls and struggled to get through, despite having already wasted so much time trying to sort out a problem that was not my fault. I was working night shifts and rearranging my time around their promises, yet I was the one left dealing with all the inconvenience and financial consequences.
Eventually, I had enough and requested cancellation. Although AvailableCar accepted the cancellation and confirmed a refund of the vehicle purchase price, they refused to reimburse my additional expenses. Their response was essentially that their terms and conditions meant they would not take responsibility for these costs.
What makes this even more frustrating is that I relied on information given directly by their own employee when making arrangements that cost me money. I believe the company should take responsibility for the way this situation was handled rather than simply apologising and refusing to help.
The customer service was extremely disappointing, the communication was poor, and the entire experience caused unnecessary stress, wasted time and financial loss.
A customer should not have to chase a company repeatedly, rearrange their life around collection dates, pay out of pocket because of failed arrangements, and then be left to deal with the consequences alone.
I would strongly advise anyone considering buying a car from AvailableCar to be cautious, get every promise confirmed in writing, and think carefully about the level of service they might receive if something goes wrong.
For me, this experience has completely destroyed my confidence in the company. An apology is not enough when the customer is left paying for mistakes they did not make.

Very friendly staff and an easy process

Excellent service and attention.

My experience from start to finish was very good. Staff were really friendly and helpful, but they didn't pressure me, they were patient and let me browse. When I finally selected a car to buy they were informative and helped me with the buying process.

The staff are very helpful.

From the beginning until we purchased the car, everybody working in Sales department has been fantastic. Very helpfull, polite with smiling face on faces , regardless how hard they work.
But I have a bit of reservation about the car that some of the minor defects we have shown were not 100% done. I hope if I sell the car or return I hope it won’t devaluate the car.
Irfan Kahraman

I test drove several cars, no pressure to buy. When I did decide I was very happy with the px value.
Very efficient handover when I collected the car. I would recommend.

Bought an EV remotely dealt with Gareth at Castle Donington site. Very responsive, easy to deal with, I thought car was good price and delivered when asked for. Very happy with the car and the whole experience, and the 14 day cooling off period when buying remotely gives added peace of mind but doubt it will be needed. Happy customer