Available Car  Avis 

Good range of cars on display, found 1 I liked lower than average mileage ready in 4 days. No sales push for extras , helpful and knowledgeable staff.

Underwhelming. For a big purchase it felt like they were not interested in us. Viewed a car and didn't decide on day but called back to confirm we would buy and a call back day was arranged and went without a call. We rang halfway through the day and were disregarded with an email with the promise of a call shortly after. On day of handover had to wait as my car was Valued at 10.30 and a handover for our new car should have been at 12 o clock. Sadly late again and what set out as an enjoyable day was a trudge through mud. Fingers crossed the car will be the one good thing from the day.

Overall a great experience in the Sutton site
Thank you to Jamie and Danielle for explaining everything
And Sam on collecting the car
Only reason not 5 stars was the number of calls and emails following the request for a price to sell our car
Despite saying we were on holiday until x date
Got a bit much.

Fantastic service and value.

We visited both Castle Donington & Sutton in Ashfield, compared to another car supermarket in the West Midlands, the cars on offer, the price, the customer service it was night and day and in the end an easy decision once we had narrowed down our own list of possibly cars.
The staff allow you to look at the cars at your leisure , they are there if you have any questions - no heavy sales used. A test drive was arranged within 30 mins.
All in all I’m very happy with our purchase.

Cameron was absolutely pleasure from the being to buying a car to completion

From the initial inquiry, to the test drive of the car, it was genuinely a pleasant experience.

This is my second car from them, and the experience is always super friendly and easy.

Shout out to others who helped such as Andrew, and Greig!

We had a terrible experience with another trade centre and went to available car.

From the minute we arrived it was pressure free. Special mention to Stuart’s at castle Donington who patiently let me test multiple cars and went above and beyond. We found the perfect car for us. The handover was smooth and professional.
I won’t go anywhere else in the future

Great choice of cars at fair prices. Good trade in price as well

Well up to now verry happy with the customer service from start to finish its my 2nd car from available car first time from leeds unfortunately its closed so was happy to travel down to castle Donington for my next car and customer service was the same excellent
So long that there is no issues with my car then will be more then happy 5 years to do the same again also with just got her car from same place so been busy 3 week travelling up and down the M1

ONE LAST THING MOT to your derby fc staff members 🧐👁👀 marcelo bielsa ALAW LEEDS LEEDS LEEDS 😉😉

It was a pleasure to deal with Gareth Child at Available Car. He was very detailed with the description, given that I test drove nor seen the vehicle, except of the photos on their website. The customer experience received was far better than another car dealer I had the unfortunate pleasure of dealing with, where communication did not exist. All the relevant paper work followed as advised. The vehicle was then delivered as arranged, and it has been 'so far so good'.

not noticed for a few days but interior roof and visors and window pillars marked and grubby. interior roof looked like spilt coffee? which an unsuccessful attempt had been made to wipe off. seemed obvious that car had not been properly prepared for handover. after 20 years of buying cars from available car with no complaint a disappointing experience. Full marks to available car. They have just called with an apology and an offer to give the car s full valet. I need to mention that the more important parts of the car eg the engine are very good.

Very approachable, friendly & helpful staff. Explained the whole process from start to finish. A very pleasant environment in which to do business.

Initial Waiting time when I viewed cars, multiple issue with the cars onsite. Oncs I purchased the cars I was given a specific collection time, when we arrived we were left in the waiting area for over 40min before initial contact. What’s the point in having a set collection time?
In addition to this there was a lot of issue with the paperwork which again lengthened the collection time. Overall a poor experience - when spending a lot of money on my car.

Very simple process, no issues with either the part exchange or buying the new car. All the staff we dealt with were professional, polite, and knowledgeable. Would definitely recommend if you’re in the market to replace your car.

We had a car off them 6years ago and was so happy and satisfied how they helped. We was ready to part exchanged and wanted something different. My husband saw a car on Available Car website the receptionists and all staff were lovely, They were very patient and listened to what we wanted. We had a test drive and loved it, we part exchanged ours and brought the one we liked. All went smoothly, we picked the car up it was spot on, nice and clean in and out. They did what they said they were doing. I would recommend as they have a good choice of cars to look at, not pushy let you look at your leisure and staff are there to help when you want it.

I purchased a car yesterday. Sales team has done an excellent job and the car is a good value with all necessary checks. However, dealing on part exchange was not satisfactory with poor management. After all the purchase contracts were signed, available car tried to reduce the part exchange value by £500 on a very weak evidence. This was done on the Friday later afternoon with the delivery on Sunday. Counter evidence was provided immediately by me which was substantial. But now everyone in the admin is on weekend leave. Luckily I saved the deal by selling the car elsewhere. So very poor dealing by admin team. Hand over was excellent though!

All the cars well displayed,very welcoming receptionists,and well experienced and knwledgeable sales team.Big thank you for smooth,successful transaction.

I brought a 23 plate Volkswagen Tiguan (paid cash not finance!) from there on the 16th of September. The staff were meant to clean the car before pick up and I’m presuming this never happened as it was absolutely filthy! The staff didn’t seem to care even after seeing the state the vehicle was left in. Rich from the green team stated that’s how they are all prepared. The worst thing is on looking at the vehicle prior of purchase, there was a scuff on the front bumper which they stated would be professionally completed. On collection, it appeared to have not been completed at all. To top it off, they did a smart repair on the alloy (which was noted by myself on inspection before purchase) and when I got the vehicle home, it is covered in over spray and a completely different colour. The alloy looks appalling and now I will be paying reliable staff to complete this body work to an acceptable standard. I also sent an email on the 17th of September and still have received no response. I also took out RAC warranty with the vehicle which was supposedly completed on purchase, but have since received a letter saying this wasn’t completed properly. If any employees from Castle Donnington are reading this, I would appreciate a response to my enquiries that I have sent that have clearly been ignored. Available Cars website states ‘we’re here to help you drive away with confidence’ but I have no confidence in your customer service or your ability to complete basic body work on a car which cost over £20,000. The fact your employees work on commissions and will receive payment from this poor sale and quality of body work touch ups is completely beyond me. Will absolutely not buy a car from this company again.

Buying from Available car is so easy, every member of staff we came into contact with was friendly and helpful.

Always friendly and happy to help