I ordered on the 15th of September, they changed my account, but the only, "confirmation," of my order from them was the next page after paying. I have not gotten any tracking information on my order,... Voir plus
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Glasses arrived late. Resolution fluctuates from 1600x1200 to 1280x960 without warning. Recording at either resolution is blurry at close range. Battery life is about 10-15 short videos. Bring the... Voir plus
I don't even know how to contact customer service, I've tried every since I've purchased these glasses. The battery drains even when not wearing them. The camera malfunction, it takes pictures and... Voir plus
I was super disappointed with how the support team handled my concerns on the shipmemt of my G100, but they did try their best. I did get my G100 after 3 weeks, with 50 emails in-between Aventa supp... Voir plus
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A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Awesome find..
Awesome find... Just wish I could find a way to order another charging cable🫠
Trying to reach out for 3 days
Waiting for refund for a month
Ordered glasses, took a month. Fine, that’s ok.
Got the glasses. I was not impressed. Tried them on, put them back in the box and sent them back.
The received glasses a month ago and still have not refunded me.
Not sure what next step is aside from disputing charge with my credit card company and reporting them to better business bureau.
Save your money. Don’t buy from them.
I haven't received my order from…
I haven't received my order from morthan two weeks ago
Still trying to figure out how to return the glasses
Still trying to figure out how to return them. The lens are VERY thin and I CAN'T fit them into the frames. Afraid that they will crack under slightest pressure and I won't be able to get a refund. NOT RECOMMENDING THESE TO ANYONE.
This company is a scam
This company is a scam. I was trying to buy glasses for my company, payment went through, 10 mins later the order is cancelled. I reached out & they were super slow on emailing back, promising to make things right. Fast forward 2 days & they completely ignored all of my email inquiries asking why my order was cancelled, I emailed them saying I was going to leave them a 1 star review based on my experience, & within hour my company was hit with dozens of fake reviews from bots. Coincidence? Maybe. Stay away from these people. They seem to pick & choose who they want to deal with.
They cancelled the order themselves and…
They cancelled the order themselves and didn't give me full refund
Good glasses but questionable customer service
Re: Order# 63691
I actually like these glasses however I did not receive my full order and the company has stopped communicating with me. I ordered the glasses with the transition / progressive prescription lens and did not receive them with the rest of the order. It has been over a week of silence from the company. Has anyone else experienced this?
Shit customer service
The glasses themselves are fine. The charging cable broke within the first week and I have been in contact with their “customer support” and it’s shit! Every reply is from a different person and none of them can give me a straight answer on where the replacement cable order is or if it’s even shipped. According to one representative they don’t sell the charging cables which is ridiculous, can’t find a match on Amazon and without a charging cable the glasses are useless
*update*
It’s been another month of no customer service. Was told once that it was escalated and my case was under review and I would hear back…no word from them. Messages last week and got yet another person who now asked for a photo/video of the cable. I’ve already thrown it away, which is my fault, for assuming a company would be able to replace or sell a charging cable.
its awesome
very good quality glasses
i realy like the glasses. they are good guality and very nice
Wrong adress and no way to change that?
Ordered the glasses two months ago NEVER RECEIVED
Ordered the glasses two months ago, and they still have not arrived. Customer service is horrible. They offer nothing. The guarantee on the website in terms of delivery is complete BS. Do not buy these glasses.
Update: I still haven’t gotten the glasses, they told me they would give me a refund and then stopped answering any emails. I had to file a dispute with my credit card saying I never received them. If I could give this -5 stars I would. This company seems like a scam. Worst online purchase I’ve ever made.
I did not receive my order
I did not receive my order. Emailed several times and did not get a reply back. Order number #63717
Taken forever to ship my order. It’s been 8 days and I still haven’t received a tracking number
Taken forever
Paid for fast shipping and still…
Paid for fast shipping and still haven't received my order! I was told I would get refunded but now they said nothing they can do!(UPDATE)still haven't received my refund or email from the company on top of that the glasses stopped recording and taking pictures tried to contact the company and I have not heard back from them.DONT BUY FROM THIS COMPANY JUNK!
I have not received them
Not Happy
I was super disappointed with how the support team handled my concerns on the shipmemt of my G100, but they did try their best. I did get my G100 after 3 weeks, with 50 emails in-between Aventa support and me. Just be patient, you will get your tracking number a week before delivery.
The product is all hype it is far cheaper than a rayban meta but you really cannot compare both brands (Yes I had a RB Meta) Aventa feels like a cheapo, if not for the camera I say you better get a $10 audio glasses.
SKETCHY
I ordered a pair of G100 AI prescription glasses 5 days later still no confirmation. I messaged them on thier website and no response,so i went to find thier contact information on PayPal and it turns out they haveno contact information on PayPal. I immediately went to check reviews on trust pilot and scam advisor and i saw most likely scam. I was able to get my money back from PayPal. Just Beware. It seems like i received a response from aventa saying that prescription lenses take longer but they already shipped and they will get me tracking info shortly but they never responded to any of my messages on there platform.this. Is the first message i received from them a rebuttal on trust pilot not even addressing anything above why dont they have any contact info on paypal ? If i do receive them witch i doubt i wiil come backin two weeks and give an update. And edit this review accordingly.

Réponse de Aventa
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