Dresses dreadful quality and too small. Been trying to get refund but reply I got:- As a one-time courtesy, we’d be happy to send you a replacement in your correct size. We normally don’t cov... Voir plus
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Extremely misleading, despite all the company info being in Brighton UK, my sandals were shipped from China, meaning longer delivery times. On arrival, they smelt of glue, were extremely poorly... Voir plus
L'entreprise a répondu
DO YOUR RESEARCH FIRST Website is misleading. Dress ordered by my mother is of poor quality, bearing no labels other than for the material which is 100% polyester, doesn’t resemble that advertised, a... Voir plus
The sleeveless pleated mini dress is simple but chic. The skirt moves beautifully and the cut makes it versatile for casual afternoons or semi formal evenings. Its one of those pieces you can wear any... Voir plus
3,3
Moyen
31 avis
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A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Extremely misleading
Extremely misleading, despite all the company info being in Brighton UK, my sandals were shipped from China, meaning longer delivery times.
On arrival, they smelt of glue, were extremely poorly made and definitely not Orthapaedic as advertised.
Two stars is because customer services do actually reply. However I already suspect return and refund will be a nightmare.
Beware of this name.
Phone number on website does not exist either!
Please can Avery give me my return reference as you stopped replying to me emails!
7 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Sharon,
Thank you for taking the time to share your feedback. We’re sorry to know your experience with us was disappointing, and we completely understand why this situation would be upsetting.
We want every customer to feel supported, especially when there is an issue with an order, delivery, refund, or product concern. We’d like to investigate this properly and see what we can do to help.
For your privacy, please contact us through our official support channel with your order details so our team can review your case directly.
Sincerely,
Avery Lane | Customer Support Team
The one shoulder cut instantly makes…
The one shoulder cut instantly makes this dress stand out. It drapes smoothly across the body and has a luxurious feel without being heavy. I wore it to a formal dinner and it gave me a confident glamorous look.
22 juin 2026
Avis spontané
Réponse de Averylanebrighton
Hi Poppy,
Thank you for your kind words. We’re so glad to hear that you were happy with your experience. It’s always encouraging for our team to see feedback like this, especially because customer satisfaction is something we genuinely care about.
We appreciate you choosing us and taking the time to share your review.
Sincerely,
Avery Lane | Customer Support Team
Beige Sandals - Nightmare experience
Ordered sandals which took about 10 days to arrive (didn't know they were coming from China). Sandals were as they looked on the website but don't fit comfortably around the ankles so wanted to return them. After several emails back and forth on how to return them and get a refund, I kept being offered a discount on my next purchase which I didn't want, offers starting at 15- 45% off my next purchase I stated in my emails it was a stalling tactic on the company's part to not give a refund. Eventually, I had to fill out a long form and print it off and put it in the parcel and return it to Los Angeles, CA. I had already informed this company I don't have a printer! The cost to return the parcel which weighs just over 200g, is almost £20 and there is likely taxes and duty on top, this would almost right off the £29.95 I paid for the sandals. Definitely done to stop customers returning goods and thereby never getting a refund. When you buy from this company it doesn't state where you would have to return an item. Finally, the telephone number comes up as Sweet Tooth when trying to cal and the call drops straight away. I definitely wouldn't touch this company with a barge pole.
7 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Carol,
Thank you for taking the time to share your feedback. We’re sorry to know your experience with us was disappointing, and we completely understand why this situation would be upsetting.
We want every customer to feel supported, especially when there is an issue with an order, delivery, refund, or product concern. We’d like to investigate this properly and see what we can do to help.
For your privacy, please contact us through our official support channel with your order details so our team can review your case directly.
Sincerely,
Avery Lane | Customer Support Team
My this maxi dress has such a graceful…
My this maxi dress has such a graceful flow that it feels like it was made for summer evenings. The tiered skirt gives it movement and the neckline frames beautifully. I wore it outdoors and felt effortlessly elegant the whole night.
17 juin 2026
Avis spontané
Réponse de Averylanebrighton
Hi Daisy,
Thank you for your kind words. We’re so glad to hear that you were happy with your experience. It’s always encouraging for our team to see feedback like this, especially because customer satisfaction is something we genuinely care about.
We appreciate you choosing us and taking the time to share your review.
Sincerely,
Avery Lane | Customer Support Team
The pictures are informative as is the…
The pictures are informative as is the description. Ordering was easy
5 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Tracey,
Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.
We truly appreciate your support and look forward to serving you again.
Sincerely,
Avery Lane | Customer Support Team
ordering was simple and clear
ordering was simple and clear , hopefully so will the delivery of the order be
5 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Sandra,
Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.
We truly appreciate your support and look forward to serving you again.
Sincerely,
Avery Lane | Customer Support Team
Great choice and easy to place an order
5 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Jt,
Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.
We truly appreciate your support and look forward to serving you again.
Sincerely,
Avery Lane | Customer Support Team
I ordered a blazer and a pair of ankle…
I ordered a blazer and a pair of ankle boots, and both arrived exactly as pictured. The quality feels much better than I expected, and the fit guide was surprisingly accurate. I'll definitely be shopping here again.
25 juin 2026
Avis spontané
Réponse de Averylanebrighton
Hi Amelia,
Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.
We truly appreciate your support and look forward to serving you again.
Sincerely,
Avery Lane | Customer Support Team
Ships from China
Ships from China
Ordered some orthopaedic shoes. Angela breathable.Pink material, sturdy soles, well made and comfy. Only suitable for summer days. Packaged well and they kept me updated as to shipping. And yes, shipped within 2 to 3 days. What they didn't say was that this is not a UK based company. By the time my comfy, well made shoes arrived, l was back from the seaside break I'd wanted them for. Can't fault the shoes and would have been 5 stars if l hadn't felt duped. Be honest about shipping times please. I was going to order a second pair of these shoes now I'm in no rush! Received an email saying they are locally based but source overseas. Lots of queries online re if it's an actual company or a scam. I think they are based in China and should say so. Will see what they say about this review. Bottom line, love the shoes but won't risk another order :(
22 juin 2026
Avis spontané
Réponse de Averylanebrighton
Hi Pdb,
We’re very sorry to read your review and we appreciate you bringing this to our attention. We understand that when a customer takes time to leave a review, it usually comes from a real frustration, and we do not take that lightly.
We’d like to better understand what happened, review your order history, and make sure your concern is handled by the right team. Please send your order details through our official contact page so we can take a look into this and work toward a proper resolution.
Sincerely,
Avery Lane | Customer Support Team
I ordered some footwear that didn't fit…
I ordered some footwear that didn't fit properly so I am in the process of trying to arrange a return and refund. This is proving very difficult indeed. Every reply I get from customer support is trying to make me accept a replacement, which I don't want and have told them numerous times. I am now considering taking this matter to trading standards. They have a return policy that they clearly don't adhere to
1 juillet 2026
Avis spontané
Réponse de Averylanebrighton
Hi Sarah,
We’re very sorry to read your review and we appreciate you bringing this to our attention. We understand that when a customer takes time to leave a review, it usually comes from a real frustration, and we do not take that lightly.
We’d like to better understand what happened, review your order history, and make sure your concern is handled by the right team. Please send your order details through our official contact page so we can take a look into this and work toward a proper resolution.
Sincerely,
Avery Lane | Customer Support Team
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