Australian Wholesale Oils (AWO) Avis 

2 791
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Firstly, all about supporting Australian Businesses owned and manufactured in Australia.🇦🇺 I only trust buying pure 100% organic oils from AWO. I have tried many in the distant past. AWOs :... Voir plus

Noté 5 sur 5 étoiles

I have recently ordered ‘Lavender’ and the Australian Native Oil collection. Really impressed with the packaging, price and quality of the oils. Long lasting smell. I’ve previously bought Essential Oi... Voir plus

Noté 5 sur 5 étoiles

Always happy with the quality and price of oils from Australian Wholesale Oils. Having the option of organic oils is a bonus. It's also refreshing to receive a useful thank you gift instead of the swe... Voir plus

Noté 5 sur 5 étoiles

HER - a serene feminine blend, perfect on cooler evenings with its warmer yet gentle tones. I add a few drops to my diffuser for instant calming effect. Neatly sealed in its own container Very hap... Voir plus

À propos de l'entreprise

  1. Magasin d'aromathérapie

Écrit par l'entreprise

Australian Wholesale Oils Pty Ltd (AWO) is your friendly and helpful supplier for all your aromatherapy and natural DIY ingredients. Our aim is provide an exceptional customer experience by providing quality products, helpful education and a wide product range. So why not ditch your overpriced, internationally owned supplier who treat you like a number, rather than a partner - and give our Aussie owned and run business a go.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,7

Tous les avis

(2 791)

36 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Great products

I love their essential oils! Got a nice collection already. Only thing I was a bit disappointed about was the beeswax being granular. Was hoping it was more natural. But otherwise, all the other carrier oils are excellent.

15 février 2025
Noté 4 sur 5 étoiles

Great products!

Very pleased with the massage oil and essential oil I purchased. Only thing that could be improved would be quicker shipping (took 2 weeks to even get ready to ship). I didn't mind waiting for my order as I had time but since it is for a birthday gift, I'm glad I didn't leave it till later. I would prefer the shipping time to be visible in the cart at purchase. Not everyone buys birthday gifts as early as I do.

18 janvier 2025
Noté 5 sur 5 étoiles

Quality products at great orices

The products are of a very high quality and I'm looking forward to experimenting with them, especially the argan butter. Products arrived quickly and I love the simple but high quality packaging

18 janvier 2025
Noté 5 sur 5 étoiles

Helped with hives rash

I've had a positive experience with this product. I have sensitive skin and had suffered an outbreak of hives. Almost all healed. I will buy again.

17 novembre 2024
Noté 5 sur 5 étoiles

Seem to be high quality essential…

Seem to be high quality essential oils...I can tell by just smelling them as I've used oils for about 40 yrs!
Reasonable market prices, quick well packed delivery. My 2nd order from AWO. Loyal customer now :-)

17 novembre 2024
Noté 1 sur 5 étoiles

Refusing to help

I purchased some Olivem 1000 from this company and it didn't emulsify my creams. I've been using it for years without a problem so I called the company and the woman on the phone told me they are no longer stocking Olivem. I asked her why, and she danced around the question like a politician. I've had to get some expressed from another company to fill my Christmas orders. They are refusing to give me a refund, so it's over $80 own the drain. Pathetic customer service. Have found a new, much more honest supplier.
Edit. I have stored the product correctly, in a cool dark place. It's been a year since I bought it because I stocked up when I could. It seems they don't believe me when I tell them I stored it properly. And thanks for emailing me, saying you hope I've had a 'wonderful afternoon' A wonderful afternoon doesn't involve being ripped off and treated poorly by a company you have trusted with your business. Interesting also, that they'd send me a sarcastic email. They have so much to learn about real customer service

4 décembre 2024
Avis spontané
Logo de Australian Wholesale Oils (AWO)

Réponse de Australian Wholesale Oils (AWO)

Hi Piri,
Thanks for your review. We are sorry to hear that you have not been satisfied with your recent contact with our customer service team.
We have unfortunately been no longer able to source this product from our regular supplier. Whilst we have tried alternative suppliers, we have made a decision to no longer stock this product but have replaced it with a product called Natural Emulsifying Wax (PolyAquol 2W). This product has very similar properties as an all- naturally derived, Polyglycerol based self-emulsifier ideal for O/W emulsions.
We also note that you purchased the Olivem 1000 nearly 12 months ago. Whilst the product is still within its recommended re-test date, we are unable to confirm how it has been stored. We have also made suggestions on why your creams have not emulsified, and hope that whilst you advised you have used this ingredient within the same formulation with success in the past, we are confident in the ingredient we have supplied.
We appreciate your understanding.
Kind Regards, AWO Team

Noté 5 sur 5 étoiles

Love my Oils

The website is so descriptive and explains in detail the products which helps to find the right product for you. The products themselves are of a high quality and I just love using them.

18 octobre 2024

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