aylesburymotorgroup.co.uk Avis 5

I recently left a bad review of Aylesbury Honda but after they phoned and were very apologetic we resolved the problem and now my car is running ok again and am happy to use them in future.

After recently taking my car to Aylesbury Honda for a service and MOT, I have serious concerns about this dealership.

Everything seemed fine the morning I took my car in and they even offered to retrieve my radio code free of charge, which I felt was a nice touch. Mid-afternoon I received a call from their service department who informed me one of my brake callipers needed replacing – at a cost of around £800 – and they stressed this work needed to be carried out to get the vehicle through the MOT.

As my brakes had been changed the previous year by a different Honda dealership, I found it strange the work was required and told them not go ahead with the work or MOT. Within an hour, they called back and informed me they may be able to fix the calliper, rather than replace it, and get it through the MOT at a cost of £132. The fact they’d only offered me this lower cost option of a fix when I chose not to go ahead with the more expensive replacement, raised a red flag and I declined their offer.

Someone recommended an alternative MOT test centre, so I took my vehicle there and informed them a Honda dealership had advised the car wouldn’t get through an MOT without work carried out on one of the callipers. They put the car on a ramp, inspected it and advised me there was nothing wrong with the calliper. My vehicle passed the MOT without issue.

I then contacted Aylesbury Honda to ask why they’d tried charging me close to £800 for work that wasn’t required. They acknowledged the work hadn’t been required to pass the MOT and claimed the error was due to miscommunication between the service team and technician.

Although the service manager initially seemed genuinely concerned about what had happened, I sensed his concern quickly waned and I don’t feel the situation was well handled overall. While he assured me that new measures have been put in place to stop this happening again, he didn’t make any sort of goodwill gesture for the errors they’d made.

Aylesbury Honda are still claiming the calliper needs repairing but given the false claims they've already made, I’m inclined to believe the other MOT test centre – who advised me no repair is required.

It transpires, Aylesbury Honda could have processed my service and MOT on the same day and gained a happy and long-term customer. Instead, their incompetence caused me considerable inconvenience and could have cost me close to £800 for a replacement calliper I didn’t need.

If this dealership informs you any major work is required on your vehicle, I’d strongly recommend getting a second opinion.

This use to be a decent Honda dealership but things have obviously changed. Misleading and limited communication, arrogant and ignorant central nobody land people in the service department and invisible faceless out of touch management. Save yourself a headache and an unexpected dent in your bank account - use another dealer and avoid this rabble.

Just purchased a CRV. I was apprehensive as cars have changed a bit in the 16 years since I last bought a car. I was especially on edge as was changing from a lifetime of manual, to an automatic and hybrid. Not only did I get a long test drive to allay my fears before buying, on handover- after purchase -the staff made sure I was confident with another supervised drive before taking the hour long solo drive home. Top customer care from Richard at this dealership.

Just bought a new Honda from the Honda arm of Aylesbury Motor Group. Fantastic experience from first visits, through test drives, to choosing and ultimately picking up my car earlier today. Really delighted and nothing I could or would fault. If only all car buying experiences were this good.