Eden Motor Group Avis 

Colin as always a credit to the company. Every thing was done and informed of the things which needed done. Well done Eden as always 100% satisfaction

Hyundai Basing.
They did not listen to me when I wanted a battery coolant flush on my Ioniq. Instead they book a heat pump coolant flush, I queried the cost they quoted me three times google quoted £650 for a main dealer but was assured it was the correct price. I took the car in snd dropped off the keys, the guy didnt seem to pay any attention to me when I once again queried the price and told him what I wanted to be done on the car. It was very fortunate that they didnt have the part for the wrong job job that they booked me for. If they had it I would have a load of work done for nothing and had to pay £200 Never going back there (to Basing anyway) I will try my luck with another hyundai dealership. Double and treble check if you own an EV as the staff dont seem to understand a word about them

We purchased a car from Eden Christchurch in June 2026, advertised for £11,999.
Despite the dealership advertising “No Admin Fees” on Auto Trader, we were charged an additional £169 administration fee.
When challenged, Eden argued that the fee was disclosed in the paperwork, completely avoiding our point: why advertise “No Admin Fees” if you're going to charge one?
We escalated our complaint to senior management, who failed to provide any substantive response.
After eight weeks, we approached The Motor Ombudsman, only to discover that Eden Christchurch wasn't accredited under its Vehicle Sales Code, leaving us without that route to resolve the dispute.
The matter has now been reported through Citizens Advice for consideration by Trading Standards.
It's not just about the £169. It's about misleading advertising, accountability and how customers are treated when something goes wrong.
We have documentary evidence to support our experience.
We would never purchase from Eden Motor Group again. Buyers beware

I am sourcing a particular make/model used car that is in your stock. I regret I do not understand why your system and policy insists I give all my personal data to you at initial enquiry (i.e. address, email) having provided my name and telephone number, details of p/ex vehicle etc., all I wanted was a price to change (subject to your seeing my vehicle) but your inflexibility has seen me off.

Avoid Eden Hyundai Reading if you value your time, sanity, and wallet.

​Multiple visits to fix a recurring warranty issue on my air conditioning, yet still not resolved properly. During one visit, sales actually sold the loan car I was driving and pressured me to swap it out late in the evening while I was away on business.

​To top it off, despite paying monthly into an official Eden Service Plan, they claimed my service wasn't covered, initially tried to charge me £600, and I still ended up having to pay out-of-pocket for parts just to get my car back.

​Appalling communication across departments and completely disregards customer loyalty. Look elsewhere for vehicle maintenance.

Following an issue during the handover of our Motability vehicle, Dave Goodman, Sales Manager at Eden Vauxhall Exeter, did go out of his way to provide us with a satisfying resolution and we are extremely grateful for his efforts. It is an absolute delight to deal with a company and manager who cares about its clients' experience! A big thank you!

Friendly staff at Bicester

I ordered a Leapmotor B05 car through Eden's leasing department and, unfortunately, the experience was poor from the outset.

When the finance was accepted, I received no communication from Eden to tell me this had happened. I only found out after I contacted them myself to ask whether the finance had been approved.

I then had another question which went unanswered, and even after prompting, I still received no response.

I also requested a VAT invoice, as I needed this in order to reclaim the VAT. Again, nothing happened. Despite asking and chasing, the invoice was not provided.

At this point I thought, this is too bad to be true. If communication and basic customer service were this difficult before I had even received the car, I had serious concerns about what the experience would be like afterwards. I therefore decided to cancel my order.

Only after I decided to cancel did the manager, Andrew, become involved and contacted me, saying that he would personally oversee the order. However, by that stage my confidence in Eden had already been lost, largely as a result of my experience dealing initially with Jessie, and I decided to proceed with the cancellation.

What is particularly disappointing is that I am still waiting for the VAT invoice even now. It has now been well over 45 days since it was requested/promised.

I find it difficult to understand how a company can take such a long time to provide a basic VAT invoice, particularly when it has already been requested and assurances have been given that it would be supplied.

The whole experience has been unnecessarily frustrating. I cancelled the car order because of the poor communication and customer service I experienced, and the fact that I am still chasing the VAT invoice more than 45 days later only reinforces my decision.

I hope Eden will eventually provide the invoice, but based on my experience, I would think very carefully before ordering a vehicle through their leasing department.

Absolutely the worst customer service. No one ever picks up the phone, it's taken me 2 weeks to actually speak to anyone on the phone to book my car in for a part that they had to source. Go somewhere else for your service.

The service and MOT department was again excellent at the Taunton branch, who looked after my civic runaround. I’ve lost count of MOTs I have had done now at the Taunton branch; it always looks after me and is spot on! Highly recommend.

If I could put zero stars I would!orchard way.car in for service,no problems,then they f**ked up oil change and are now claiming I need to pay £600 for new sump!!! I don't think so guys, I may be blonde but I'm not dumb!people find another garage these guys will rip you off!!!

I bought a used car from Eden Vauxhall Oxford and had a very pleasant experience. Bruno gave me a test drive and quickly completed the paperwork in the office. He was helpful and not at all pushy. A couple of days later he phoned to ask if everything was all right as we’d had a two hour drive home. If I lived near I would use this dealership.

Took my Vauxhall Grandland X into Eden Torbay, to have wet belt and washpump replaced. Excellent service from Casey, who provided updates, and gave excellent solutions to car issue. Well done.

Today I was on my way to the other side of Swindon from Basingstoke. Just before Newbury an urgent message came up on my car saying that the Driver side tyre was low! What was I to do? I'm a pensioner and yes a woman too and I don't know Newbury but I spotted this Garage in the corner of my eye. I turned right off the dual carriageway and parked in front of the very busy Repair department. I accosted a young mechanic (poor guy) and told him my predicament. Don't worry he said we will shuffle the cars around and do it for you. Go to the office and tell the Receptionist what I've said and I'll collect the key from you. What a lovely guy! Ellie the Receptionist...well was also so lovely. I don't know the guy's name but he was an Apprentice. These two people made my day through their kindness and helpfulness. I continued my journey with confidence. Thank you so much. Highly recommended.

I purchased a car from Eden Swindon. Initially I was pleased with the service and was assured that small fixes and checks would be completed and sorted before picking it up but this wasn't the case. I then tried on a number of occasions to get through and was always told that it would get sorted and they would contact me. Nothing much happened. I chased and I chased and we came to the conclusion that they would send me a piece to fix the car rather than fixing it themselves. The piece they provided wasn't even the answer so I've given up chasing. The car is great but it's the small things that matter.

Eden serviced our Hyundai from new and did a good job. I no longer own that car, but still get reminders and offers from them! I have contacted them several times and told them I nolonger own that car asked them remove my details, but still the emails and texts come. They need to have more respect for data protection and act upon requests.

Avoid like the plague! I was messed around and lied to the entire time I had the misfortune of trying to buy a car from them. Complete and utter shambles. Absolutely no customer care AT ALL! Disgraceful.

I got a car through mobility and ive had it for 18 months which im pritty sure is under warrenty. Each time ive been there ive had problems first the dealer lied about the car and said it had all the same features as the ultimate .not true the combo hasnt got half the features. Next i went back over a recall for a sticker so i took it back had to wait half the day.. sorry we havent got the sticker alltho i was badgered to come and sort it asap .its an hour both ways for me .waist of my time. Next the AC went so i booked it in to have it fixed and this is important to me because i was in hospital for the week due to this heat causing kidney failure .24hrs later i had the call that my car was ready and to pick it up. Got there and they hadnt done the AC they said that mobility wouldnt pay so i said i put it in to have it fixed so why didnt you phone me. We had no time they said. I cant understand why they are looking to get mobility to pay when its under warrenty . Another complete waist of time and cost to my health..being in traffic with no AC is a dangerous sittuation for me. Also it seems like they are commiting fraud .doing recals and charging mobility when the car should be under warrenty. The chap at the desk just said Oh well to me .he didnt have any care in the world. Nothing but problems . I dont recomend at all

Were poor service for Eden Oxford and customer service had car for 18 day now got engine fault was not cleaned when pick up

My Sat Nav on my Tucson decided to stop working live, I popped into Wokingham Hyundai for a while you wait appointment, the service was 2nd to none, I am always made so welcome when I visit, Sam the Service Advisor came out to the car with me and helped me out I am not very tech savvy, he explained everything in detail to me with patience and politeness. Eden Hyundai Wokingham service really are outstanding in their Customer Care.