B-Spoke Group Avis 

Recently had my roof and roughcast completed by the good people at the b-spoke group from start to finish they were very informative going above and beyond on the detail of the work, couldn't recommend highly enough, great quality and great prices couldn't ask for any more.

Just had my roof finished, really pleased with the whole process from start to finish. Connell who initially came out to see me was great and gave me all information required to make an informed decision about my roof. Thanks again guys, will definitely recommend you.

Absolutely terrible. Substandard work, misleading sales, and major safety issues.I want to warn others about our terrible experience with this company. They built a roof on our house that does not meet basic British Building Standards.

When we pointed out the dangerous mistakes, they tried to dismiss them as "minor issues." We had to pay for an independent Chartered Surveyor out of our own pocket, and their formal report proves the roof is substandard and unsafe.

The situation is so severe that we have reported them to Trading Standards, Citizens Advice, the HSE (Health and Safety Executive), and the NFRC.Here is what you need to know before hiring them:

Misleading Sales Pitch: The salesman promised us a premium Marley Roof System and "special discounts" during a long, high-pressure meeting. What he promised verbally did not match the contract we were given.

Always record your meetings with them.

Tricky Contracts & Specifications: The wording in their contracts is highly misleading. Read every single line carefully before you sign anything. Please note: "B-SPOKE GROUP SPECIFICATIONS" does not mean British Building Standards specifications. This is a deliberate tactic that gives them a shield to hide behind when they install a substandard roof, if you see this do not sign up!!!.

Awful Workmanship: The quality of the workers and the manager assigned to our house was completely unacceptable.They promise a premium job but left us with a dangerous, stressful mess. Protect your home and your savings—avoid this company at all costs.

Hi, I wanted to say that I am very disappointed with the service. A huge mess was left behind, there is a lot of damage, and some finishing elements are missing. The gutters were blocked with rubble, and nobody wanted to clean it up. On top of that, the gentleman came with a smile on his face asking for a signature confirming that the work had been completed. This is completely unacceptable and very unprofessional.

Great communication, fast installation and quality workmanship. Dale was punctual informative and a great guy. Jimmy knows his stuff too and good crack. All round great service and the work speaks for itself. There are many envious neighbours around now. Thanks for a stress free seamless service. 10/10 and I would highly recommend

This company retiled my roof August 2024, it will overall cost me approximately £20,000 in repairs and damages because a large section blew off 4 months after it was fitted, my buildings insurers investigated and reported several faults with the work that had been carried out, this company refused to accept responsibility for the faulty workmanship claiming storm damage, it could have killed me as I had just returned from work, then 5 minutes later a large section of roof blew off sending approximately 60/70 tiles flying about like frisbees, wrecking 2 cars and damaging everything in the garden, if there had been any passerby or kids in the adjoining play park they wouldn't have stood a chance, my old roof survived many storms worse than what happened that night, and my adjoining neighbour who still has her old roof sustained no damage, think that speak for itself, I wouldn't touch this company with a barge pole.

Billing system not good. Want money in 3 instalments and take first before even seeing a worker at your property. After work finished bit of staining of mono bloc, told rain would wash away that did not happen and front and back steps plus mono bloc still show staining from products used even after a power wash.

What can a say frm admin to job completion 💯 if u want roughcasting done use B-spoke 😎👍

My roof was done great quality and really fast. Despite bad weather guys worked hard. I'm really happy whit the results. I highly recommend this company.

Thomas from B-Spoke came out to give me a quote, the lad was honest and instead of trying to convince us we needed a complete new roof told us that a patch repair was all that was needed...its nice to know that not all companies are looking for the big sale when its not needed..I'd definitely recommend this company if your needing work done...thanks Thomas and B-Spoke..

Guys were great first class job happy with the job 10 out 10

Bespoke rough cast the back of my house. It wasn’t the cheapest quote but the job was done efficiently and they matched the colour really well to my neighbours. I am happy with the result so far and would recommend.
The guys who came were very courteous and pleasant.

Great service from start to finish was slightly more expensive than I expected but now that I see the finished job I am delighted and it was well worth the money. I am thinking of fitting a new kitchen and B-spoke are right up there as a possible contractor. Professional from start to finish

I contacted this company to arrange a quote for exterior work on my property. After making initial enquiries and booking an appointment, I received a call on the day stating that all homeowners needed to be present due to “FCA regulations.”
I questioned why FCA regulations would apply to a simple quote, especially as I had no intention of agreeing to any work on the spot or taking out finance (which I assume is the only relevant connection to FCA involvement). Despite this, the representative was adamant that all homeowners must be present, regardless of the purpose of the visit.
Faced with what felt like a sales barrier rather than a genuine requirement, I cancelled the appointment and instead obtained quotes from three other companies. All of them were able to visit and provide quotes without any mention of FCA paperwork or requiring all homeowners to attend.
Based on this experience, I wouldn’t recommend booking a quote with this company. It gave the impression of a high-pressure sales approach, potentially aimed at securing agreement and a deposit during the initial visit by removing the opportunity to step back, reflect, and discuss with other decision-makers.

I had Ben, one of the sales reps out a few weeks ago. Ben was very professional and informative throughout the whole process. We were kept up to date through every step and I can say that the roof work that they completed was spot on. The work was immaculate and the builders were really professional and knew what they were doing!

There's a particular Sales methodology I want to flag for anyone perhaps unaware of it (you blessed innocents)

I had a B-Spoke rep in my home this evening just passed and he followed it practically to the letter. He wasn't aware I'd seen it before or that I was analysing him so critically. Let's just say I had ulterior motives for letting him perform for me.

1. Establishing Bona Fides. It's critical they earn your Trust. I was presented with a rapid-fire assault of initialisms of Associations (all for my protection) and merit badges - including a Trustpilot review score that was significantly higher than actually exists. 4.8, as presented, leaves little room for criticism (I was immediately suspicious); 4.2 is still pretty good, don't get me wrong (if you can trust the people writing the reviews) but has a far more realistic level of client feedback.
2. Handshakes. Somehow, Sales people still believe that handshakes are a tool for mechanically teasing further trust out of a client, instead of a gesture that is weirdly, off-puttingly intrusive anywhere outside of a greeting or farewell.
3. Common Likes/Dislikes. Where Sales people cynically attempt to ingratiate themselves by aligning themselves to an obvious preference you have. I have Doctor Who DVDs on display in my lounge so he picked that to discuss, and for five minutes he pretended he wasn't there to sell me a new roof but acted like we were starting to become Friends. Of all the tactics sales people use, this is the one I am most scornful of. The chap actually flubbed his pitch, picking a Doctor I despised, but I kept that hidden to let him gush. By the end of the five minutes, seeing me not really joining in, his commentary was starting to lose conviction. My guess? He looked up certain details on his phone while pricing up my quote in his car.
4. The time-limited "special" price, just for you. I was to be given two figures, I was told. The first would be their base retail price and the other, should I allow certain marketing options like huge promotional banners on their scaffolding, would be far lower -which it was- but as it came from a "restricted monthly advertising pool" (yet another red flag) would be offered First Come, First Served. Of all scamming techniques, exerting time pressure, a sense of urgency, is by far the most transparent, and despised. Act NOW to save the Nigerian prince! Jog on, you total shysters.
5. The Follow-Up By Someone Senior After Saying No. Door-to-door Salespeople rely on the amazingly naive business model relying on speed to hoodwink your critical faculties. From meeting the guy on my doorstep I received a follow-up call within minutes arranging the survey for that same evening. So in the space of less than 7 hours I was expected to welcome this brand new company I'd never heard of and part with up to £16K. So when I said no to singing on the dotted line out of the most basic Consumer Diligence, caution due to being burned previously by another company, and need to gather further quotes, I was then passed the young lad's phone and given to his superior, someone he'd been checking in with all through the visit. This older gentleman then proceed to speak at length about how his business works and how I'm very very safe in their hands, but that he understood I "needed to do things my way", once again pressing the "special price" button that needed a swift response, and also impressing further urgency given the state of my roof (which is, to be fair, not great).

Suffice to say I shall NOT be taking on their services! I hope this comment helps others to see through their depressingly manipulative tactics and helps people choose a far less predatory company!

When Thomas the representative of the company came to our home. He was so friendly, and new exactly what we were looking for. He explained everything to us, in exact detail. After assessing our home and working out the type of rough casting we wanted, it was all plain sailing from there. Every person we spoke to in the company were so competent and friendly. I can't recommend this company highly enough.

Excellent service and excellent work get it done right with bespoke and not the dodgy folk

We had our house cleaned/treated & painted. From start to finish the team were excellent, the level of communication was first class, they even held the work at the price quoted for longer than expected when we had a family situation to deal with. The guys worked hard taking care of our property and they cleaned up after themselves . The end result was very professional and you receive an after sales call to make sure everything is to your satisfaction. I would highly recommend

Waste of our time. Gave us a quote and they called back a week later and they cancelled. They decided they couldn’t do the work for the price they quote. Very poor