Absolutely beautiful bed and amazing quality! Comfortable mattress for my little girl she loves her new bed. Quick delivery of products very pleased with my service
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Lisez les avis des autres
Second bed purchase from Babyfair and have been delighted both times. Beds are well made and lovely designs for children's room. Purchased ottoman beds with safety rails on both times, great beds for... Voir plus
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Ordered a matress when it came it was very nice good quailty but had a funny smell (like curry) left it 2 month thought it would go but did'nt. Contacted customer support, sorted it straight away even... Voir plus
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Honestly the best bed in the house! ⭐️⭐️⭐️⭐️⭐️ We bought this single bed for our three-year-old and I cannot recommend it enough. He has genuinely never slept so well in his life — it is SO com... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to BABYFAIR – your one-stop destination for baby and family. We're passionate about helping families find quality products that bring comfort, style, and value to everyday life. Our commitment is to provide excellent customer service and a shopping experience you can trust.
Coordonnées de contact
Savile business centre, mill street east, Dewsbury , WF12 9AH, Dewsbury, Royaume-Uni
- 03301757526
- sales@baby-fair.co.uk
- baby-fair.co.uk
4,2
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Two Beds & Matresses, Bad Customer Service
I ordered two single beds and two single mattresses in February for my two boys. From placing the order through to delivery, the service was flawless. The bed frames were easy to assemble and appear to be of lovely quality.
Unfortunately, the mattresses have been a major disappointment. The quality does not match the standard of the bed frames, and one of the mattresses does not fit the bed properly as it is too large, causing it to bunch up and create waves when placed on the frame.
I contacted customer services shortly after delivery in February and was advised that they would look into the issue once I provided photographic evidence. I supplied the photos as requested and followed up several times, but despite this, the issue remains unresolved. We are now in June, and I have given up trying to get a solution.
To add to the frustration, I was also promised two complimentary gifts as an apology for the delays and lack of response. Unfortunately, these have also never arrived.
While the ordering and delivery process was excellent, the lack of after-sales support has been extremely disappointing. I would not order from this company again, as based on my experience, if something goes wrong, you cannot rely on the issue being resolved.
16 février 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you for taking the time to share your feedback. We are pleased to hear that you were happy with the ordering process, delivery experience, and the quality of the bed frames. However, we are very sorry to learn about the issues you have experienced with the mattresses and the frustration caused by the lack of resolution from our customer service team.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the disappointment caused by the delays in communication, the unresolved mattress concern, and the complimentary gifts that were promised but have not been received.
We appreciate how frustrating it must be to have reported this issue shortly after delivery and still be without a satisfactory outcome several months later. Please be assured that we take your comments seriously. A member of our Customer Service team will review your case as a priority and will be in touch with you directly to investigate the matter fully and work towards a suitable resolution.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused. We value your custom and hope to have the opportunity to restore your confidence in Babyfair.
Kind regards,
The Babyfair Team
Really helpful
Really helpful, we ordered both of our children’s beds.
Literally the next day we received an email asking to confirm the colours and then a few days later a delivery date came through.
The beds were really easy to assemble and then a few days later we received a call just asking if we were happy with them.
Both of the kids love them and so do we they are absolutely beautiful and very well made.
2 mai 2026
Avis spontané
Réponse de BabyFair
Hi Laura,
Thank you so much for your lovely review and for choosing BABYFAIR for both of your children's beds!
We're delighted to hear that the ordering process was smooth, from confirming the colours to arranging delivery, and that you found the beds easy to assemble. It’s especially wonderful to know that both your children love their new beds and that you're pleased with the quality and craftsmanship.
We truly appreciate you taking the time to share your experience, and we're glad our follow-up call helped ensure everything met your expectations.
Thank you again for your kind words and support. We hope to have the pleasure of serving you again in the future.
Best regards,
The BABYFAIR Team 💙
Thank you so much
Good price
Good price, good quality, arrived after 3 days, delivery was perfect, no reason to complain.
8 juin 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you were happy with the price, quality, and delivery of your order. It's great to know everything arrived smoothly and met your expectations.
We really appreciate you taking the time to share your experience, and we hope to have the pleasure of serving you again in the future.
Thank you for choosing BABYFAIR!
Best regards,
The BABYFAIR Team 💙
Réponse de BabyFair
Hi Nadiya,
We are very sorry to hear that you found the quality of your purchase to be very poor. This is not the standard we strive to provide, and we sincerely apologize for your disappointment.
We take all customer feedback seriously. A member of our Customer Service Team will review your concerns and investigate the matter further. They will be in touch with you as soon as possible to discuss the issue and work towards a resolution.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Babyfair Team
Really happy with my purchase from…
Really happy with my purchase from Babyfair. I bought a small double bed for my toddler and the quality is excellent — it feels solid and well-made. Assembly was quick and straightforward, and the delivery communication was spot on throughout. Would definitely recommend!
27 mars 2026
Avis spontané
Réponse de BabyFair
Hi Michael,
Thank you so much for your wonderful review and for choosing BABYFAIR!
We're delighted to hear that you're so happy with your purchase and that the small double bed for your toddler met your expectations. It's great to know you were pleased with the quality, ease of assembly, and the communication throughout the delivery process.
Your recommendation means a great deal to us, and we're grateful for your kind feedback. We truly appreciate your support and hope to have the pleasure of serving you again in the future.
Warm regards,
The BABYFAIR Team
Really good quality mattress delivery…
Really good quality mattress delivery was really quick and the price was amazing ill definitely be back for more
2 juin 2026
Réponse de BabyFair
Hi Anthony,
Thank you so much for taking the time to leave us such a lovely review! We're delighted to hear that you're pleased with the quality of your mattress, the quick delivery, and the great value for money.
It's wonderful to know that your experience with BABYFAIR met your expectations, and we're especially pleased to hear that you'll be coming back for more.
We truly appreciate your support and look forward to welcoming you again in the future.
Warm regards,
The BABYFAIR Team
Réponse de BabyFair
Hi Emily,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with your bed and that you found both the quality and service to be brilliant.
Your kind words mean a lot to the whole BABYFAIR team and motivate us to continue providing the best products and customer experience possible.
We truly appreciate your support and hope to have the pleasure of serving you again in the future.
Warm regards,
The BABYFAIR Team
Delivery date missed
Delivery date missed, well passed the 21 days as issued before my purchase. Very poor customer service
3 juin 2026
Réponse de BabyFair
Hi Jack,
We are very sorry to hear that your delivery date was missed and that your experience with our customer service has not met your expectations. We understand how frustrating it is to wait beyond the advised 21-day timeframe, especially when this was communicated before your purchase.
Please accept our sincere apologies for the inconvenience caused. A member of the BABYAFIR Customer Service team will be in touch with you shortly to review your order, provide an update, and work towards a resolution as quickly as possible.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.
Kind regards,
The BABYAFIR Team
I am happy with my order
I am happy with my order
The quality is everything and very easy to assemble
1 juin 2026
Réponse de BabyFair
Hi Dorcas,
Thank you so much for your lovely review! We're delighted to hear that you're happy with your order and that you found the quality to be excellent. It's also great to know that the assembly process was easy for you.
Your feedback means a lot to all of us at BABYFAIR. We truly appreciate you taking the time to share your experience, and we hope you and your family enjoy your purchase for years to come.
Thank you for choosing BABYFAIR. We look forward to welcoming you back and hope to have your custom again in the future!
Warm regards,
The BABYFAIR Team
Great product
Great product, with smooth ordering and delivery. There was a slight defect with headboard when it arrived but Babyfair dealt with this very quickly and delivered a new headboard within a few days. Overall very happy and will be purchasing another bed for my youngest.
18 mars 2026
Avis spontané
Réponse de BabyFair
Hi Kamalpreet,
Thank you so much for your wonderful review and for sharing your experience with Babyfair.
We're delighted to hear that you're happy with your purchase and that you found the ordering process and delivery smooth. While we're sorry that the headboard arrived with a slight defect, we're pleased that our team was able to resolve the issue quickly and get a replacement to you within a few days.
It's especially rewarding to hear that you're overall very happy with the service and are considering purchasing another bed for your youngest. Thank you for your patience, understanding, and continued support.
We truly appreciate your custom and look forward to helping you again in the future.
Best wishes,
The Babyfair Team
Easy ordering and quicker than…
Easy ordering and quicker than anticipated delivery, well made and my son loves it
11 mars 2026
Avis spontané
Réponse de BabyFair
Hi James,
Thank you so much for taking the time to leave us such a lovely review! We're delighted to hear that you found the ordering process easy, that your delivery arrived quicker than anticipated, and that you're happy with the quality of your purchase.
Most importantly, we're thrilled to know that your son loves it – that's wonderful to hear!
Thank you for choosing Babyfair. We truly appreciate your support and hope to have the pleasure of serving you again in the future.
Best wishes,
The Babyfair Team
Beautiful bed
Beautiful bed, great quality and very easy and straightforward to build. Very quick delivery and excellent communication throughout
16 avril 2026
Avis spontané
Réponse de BabyFair
Hi Nicola,
Thank you so much for your wonderful review!
We're thrilled to hear that you're pleased with the quality of the bed and found it easy and straightforward to assemble. It's also great to know that our quick delivery service and communication throughout the process met your expectations.
Your feedback means a lot to our team, and we're grateful that you chose Babyfair for your purchase. We hope you enjoy the bed for many years to come and look forward to welcoming you back again in the future.
Best wishes,
The Babyfair Team
Baby fair we’re so helpful throughout…
Baby fair we’re so helpful throughout the whole purchasing process. The archway children’s bed is beautiful and will do my little boy for many years to come.
We got the ottoman bed and the storage is amazing.
The bed is sturdy as well as beautiful and although it’s only a single I can fit in beside my little boy if he needs settled.
1 mars 2026
Avis spontané
Réponse de BabyFair
Hi Angela,
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that you found our team helpful throughout the purchasing process and that you're pleased with the Archway Children's Bed. It's wonderful to know that it will be a bed your little boy can enjoy for many years to come.
We truly appreciate your kind words and your support. Thank you for choosing Babyfair, and we hope to have the pleasure of serving you again in the future.
Best wishes,
The Babyfair Team
Delivery super
29 mai 2026
Réponse de BabyFair
Hi Aleksander,
Thank you for your review!
We're delighted to hear that you were pleased with the delivery service. We always aim to get orders to our customers as quickly and smoothly as possible, so it's great to know we achieved that for you.
Thank you for choosing Babyfair. We really appreciate your support and hope we'll have your custom again in the future.
Best wishes,
The Babyfair Team
Easy to use website great quality…
Easy to use website great quality product fast delivery :)
28 mai 2026
Réponse de BabyFair
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that you found our website easy to use and that you were pleased with the quality of your product and our fast delivery service. Providing a smooth shopping experience from start to finish is something we always strive for.
We really appreciate your kind feedback and your support. Thank you for choosing Babyfair, and we hope to have your custom again in the future!
Best wishes,
The Babyfair Team
Réponse de BabyFair
Hi Antony,
Thank you for your review!
We're so pleased to hear that you received great service from us. Customer satisfaction is incredibly important to our team, and it's always wonderful to receive such positive feedback.
Thank you for choosing Babyfair. We truly appreciate your support and hope we'll have your custom again in the future.
Best wishes,
BABYFAIR TEAM
Very quick delivery
Very quick delivery, easy to unwrap the mattress and easy to handle. Very soft mattress, thank you.
28 mai 2026
Réponse de BabyFair
Hi,
Thank you so much for your lovely review!
We're delighted to hear that your mattress arrived quickly and that you found it easy to unwrap and handle. It's also wonderful to know you're pleased with how soft and comfortable it is.
We really appreciate you taking the time to share your experience. Thank you for choosing Babyfair, and we hope to have your custom again in the future.
Réponse de BabyFair
Hi Sarah,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you're happy with the quality of your purchase and that your delivery experience was a great one. Your feedback means a lot to us.
Thank you for choosing Babyfair. We truly appreciate your support and hope we'll have your custom again in the future.
Best wishes,
The Babyfair Team 💙
Really good service and super fast…
Really good service and super fast delivery. Will definitely order from again
20 mai 2026
Avis spontané
Réponse de BabyFair
Hi,
Thank you so much for your kind review!
We're delighted to hear that you were happy with both our service and the speed of delivery. Providing a great shopping experience for our customers is always our goal, so it's wonderful to know we met your expectations.
We really appreciate your support and look forward to welcoming you back to Babyfair again soon. We hope to have your custom again in the future!
Best wishes,
The Babyfair Team 💙
Réponse de BabyFair
Hi Nicoleta,
Thank you for your lovely review! We're delighted to hear that you're happy with your bed and that the delivery was quick.
We really appreciate you taking the time to share your feedback. Thank you for choosing BABYFAIR, and we hope to have the pleasure of serving you again in the future.
Kind regards,
The BABYFAIR Team
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