Well packed. The kit was complete. The instructions overall were easy to follow and complete. However we had to adapt the fitting of the louvres as one side was near a building. The ground anchor scre... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We purchased a wooden gazebo from Backyard Discovery UK and are very satisfied. They respond quickly to orders and emails and deliver when they say they will. The construction of the gazebo was straig... Voir plus
L'entreprise a répondu
Excellent and fast process from ordering to delivery. Excellent customer service too. The products are first class and so well made with easy to follow instructions using the built app. As I sa... Voir plus
L'entreprise a répondu
Absolutely brilliant!!!!!!!!!! My 2 year old daughter Absolutely loves it assembly that easy my girlfriend done it whilst I was at work really good steady design really safe
L'entreprise a répondu
À propos de l'entreprise
- Constructeur de kiosques/pavillons de jardin
- Fabricant d'abris voiture et de pergolas
- Fabricant de jouets
- Jardin
- Magasin d'ameublement d'extérieur
- Serre
À propos de Backyard Discovery UK
Écrit par l'entreprise
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Écrit par l'entreprise
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Coordonnées de contact
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Royaume-Uni
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4,7
Excellent
212 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the quality of your new Rockport BBQ/Grill Gazebo!
We are always here if you ever need support with your product in the future!
First class item.lovely delivery service
Solid well made item,diagram booklet good once you got your head around it,But a lovely well priced bar.
16 mars 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that love your new Cedar Springs Outdoor Bar!
We are always here if you ever need support with your product in the future!
Solid timber Gazebo product
Solid timber Gazebo product at a very reasonable price. Delivery within a couple of days of ordering.
Overall, very pleased with services recieved.
16 mars 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you have had a positive experience with your delivery and that you are happy with the quality of your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
great very happy
Had it for a while, now putting up, very happy with my new pergola, not put roof on yet but the frame is really sturdy goid quality, delivery was quick 5 ⭐️⭐️⭐️⭐️⭐️
16 janvier 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you had a positive experience with our courier and that you are happy with the quality of your new pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Top Quality, Fast Delivery,Excellent communication
Delivery was prompt and we were kept up to date from start to finish.
The gazebo we bought is top quality and looks like it will last for a long time.
Be prepared though, this is a heavy piece of kit and requires a lot of space when identifying and laying out the many components.
My wife and I are both in our mid 60’s and we managed to build the gazebo, although it did take us around 8 hours start to finish, including a few breaks 😂 but it was a great experience and we were impressed at the overall quality and design of the gazebo.
The instructions were detailed and made the whole project possible.
If you choose to buy a Backyard Discovery product (and I recommend you do) you won’t be disappointed, but my only advice would be to be prepared for a full day to assemble, make sure you have enough space to lay out all the parts and identify what you need as you go, and have at least one competent DIY person on the job, take your time and read all the instructions carefully !
Top quality product and excellent company - I highly recommend
⭐ ⭐ ⭐ ⭐ ⭐
9 mars 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave such detailed feedback, which is very important to us!
We are very glad to hear that the assembly of your new gazebo was a success and that you are happy with the quality of your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Service Extraudeneer
To say this company was a delight to deal with would still be selling them short. I purchased a very pleasing on the eye gazebo. Within a very short while the goods arrived. Some days later, waiting for the first proper sunny day of March, I began to assemble. With willing wife to help, we built the thing, bit by bit, one panel after the other, finally reaching the concluding part. The finishing line was in sight..... And then, things took a turn. Something happened....not sure what but before I knew it, some of the planks split .... I was now in possession of a broken, non repairable mountain of woods and screws..... Ultimately I inspected the situation and realised 4 of the planks were broken. The rest remained in good order... I reached out to Backyard Discovery and asked if they had replacement parts. I would have been willing to pay.... 24 hours later I got a response..... In a nutshell the reply started by advising they had no replacements but had ordered me, free if charge, the replacement planks I was after, from America. 7 days after that response the replacement parts were delivered to my door..... So, to more or less echo what I said at the start... The people at Backyard Discovery, I salute you.
20 mars 2026
Avis spontané
Réponse de Backyard Discovery UK
Thank you for taking the time to leave such detailed feedback, which is very important to us!
We are very glad to hear that you have had a positive experience with our customer service and that we were able to resolve the issues you have encountered quickly for you!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Robust pergola.
Took a chance on ordering the pergola as I had never heard of your Company before. However it arrived quickly and well packaged. The builder is outside right now putting it together and he says it's straight forward, easy enough to assemble if time consuming. He has just finished, taken a good 6 hours. Looks solid and robust as well as attractive.
20 mars 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the quality of your new product and that the installation was a success!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Quality product
23 février 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that love your new gazebo!
We are always here if you ever need support with your product in the future!
Garden swing and play set.
This product requires considerable assembly but the instructions are clear and all the parts are provided and well labelled.
You will require a drill and some drill bits, the odd spanner etc. Battery power tools will make the job easier.
It is best to set out the parts in a clean dry area and work from there. I would advise against getting the parts out in your garden as small pieces will get lost.
Overall good quality and would recommend.
16 février 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very grateful for the detailed feedback on the assembly of your new product, and are glad to hear it was a success and that you are happy with the quality of your new swing set!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Great online experience to purchasing…
Great online experience to purchasing our new all steel BBQ Gazebo. The delivery arrangements were okay but were put back twice, and it was 7 days before receiving the goods. Excellent packaging and very simplistic build instructions. Good quality steelwork and it remains to be seen how the structure survives our weather in Scotland. Unfortunately, out of the 8 roof panels, one panel was not pre-drilled, and this was an extra unexpected task. Overrall 9/10
26 janvier 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you are happy with the assembly and quality of your new Rockport Grill Gazebo!
We are sorry to hear that one of the received parts was not pre-drilled as expected, and whilst we are glad to hear that you were able to resolve this quickly, we want to reassure you that should you ever have any concerns about your product in the future, please don't hesitate to reach out to us again. Your new product includes a 5-year guarantee through which time (and beyond) we will be happy to assist you with any concerns or questions you might have!
Backyard Discovery Team
Immediately took VAT off as a Guernsey…
Immediately took VAT off as a Guernsey resident, supplied good quality product with free delivery
27 janvier 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you are happy with the delivery service provided and the quality of your new Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
From ordering the product to delivery…
From ordering the product to delivery absolutely fantastic . As for my granddaughters little house wow wow again absolutely fantastic, quality and instructions all great. Can not wait to see her playing in it so thank you Backyard
19 janvier 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you have had a positive experience with your delivery and that you are happy with the quality of your new product!
We are always here if you ever need support with your product in the future and hope that your granddaughters will create long lasting memories in their new playhouse!
Backyard Discovery Team
Recently purchased xl bbq gazebo
Recently purchased xl bbq gazebo . After purchase and before delivery there was a promotion and it was reduced in cost. The company reimbursed me the difference without any prompting from me. That was tremendous customer service. I have just received the product today which requires constructing so can’t yet comment on the quality of the product
13 janvier 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you have had a positive experience with our service, and we hope that the assembly of your new Rockport Grill Gazebo will be a success!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
We were extremely happy with our purchase and absolutely delighted with the customer service we received. Although the product did not initially come with exactly what we were looking for, the company went above and beyond. As other products within their range included it, they honoured this and sent the extra item out to us with no hassle and no quibble at all.
The whole transaction was very easy from start to finish, and the service truly was five-star. We are very happy with the products and very happy with the company overall. Highly recommended.
5 janvier 2026
Avis spontané
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you have had a positive experience with our service and that you are happy with the quality of your product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
The easiest build instructions we have…
The easiest build instructions we have seen in a while. Good quality parts and the finished product looks great.
17 novembre 2025
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that the assembly of your new product was a success and that you are happy with the quality of your swing set!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Facing an urgent need for a pergola due…
Facing an urgent need for a pergola due to a family situation, this company truly excelled in orchestrating the order and ensuring swift delivery. Every individual I interacted with was professional and dedicated, overseeing every step to guarantee timely arrival. Experiences like this are uncommon nowadays, but I wholeheartedly endorse this company. They deserve more stars than I can give!
19 décembre 2025
Avis spontané
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you had a great experience with our service throughout!
We are always here if you ever need support with your new product in the future!
Backyard Discovery Team
excellent service from Backyard but…
excellent service from Backyard but unfortunately the delivery company was unable to deliver on the arranged day and couldn't redeliver for another week, which was a problem for me. The lady I spoke to about this at Backyard was very helpful and arranged a different delivery company to make the delivery with two days
2 décembre 2025
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
Even though delivery delays can happen sometimes, we will always do our best to assist you and your plan as good as possible and we are very happy to know that we were able to turn this around for you and that you had a great experience with our customer service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you had a great experience with our courier and our service!
We are always here if you ever need support with your Cedar Springs Outdoor Bar in the future!
Great service and great product
20 novembre 2025
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you experience with us was great and that you love your new pergola!
We are always here if you ever need support with your product in the future!
Excellent item
Excellent item, fast delivery & great communication . Would definitely recommend
14 novembre 2025
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are you are happy with your new Pergola and the service you have been provided with, both in delivery and communication!
We are always here if you ever need support with your product in the future!
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