Was going to give 3stars at first as the courier company only delivered one package of two but I called backyard customer care and they shipped out the package which was missing within a few hours... Voir plus
L'entreprise a répondu

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Was going to give 3stars at first as the courier company only delivered one package of two but I called backyard customer care and they shipped out the package which was missing within a few hours... Voir plus
L'entreprise a répondu
I haven't built the product yet but after their 3rd party logistics company let me down last minute on Friday morning, Backyard went out of their way to organise a van to deliver my product on a Satur... Voir plus
L'entreprise a répondu
Purchased the Arcadia gazebo . Very pleased with the product, detailed instructions to assemble, quality materials and fixings. Very sturdy once constructed and looks great. On delivery we had... Voir plus
L'entreprise a répondu
Ordering and delivery very efficient Step by step plans very clear to understand Very small observation the lead on the electrics is very small so I connected with a waterproof connection to exte... Voir plus
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Écrit par l'entreprise
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
Écrit par l'entreprise

5 Year Warranty

3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Royaume-Uni
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Everything was easy and delivered on time thank you

Réponse de Backyard Discovery UK
Ordering and delivery very efficient Step by step plans very clear to understand
Very small observation the lead on the electrics is very small so I connected with a waterproof connection to extend lead. Very pleased with my purchase

Réponse de Backyard Discovery UK

Réponse de Backyard Discovery UK

Réponse de Backyard Discovery UK

Réponse de Backyard Discovery UK
The quality from packaging to materials, accompanying tools, instructions and accuracy of the holes and fittings was second to none. Extremely impressed.

Réponse de Backyard Discovery UK
Easy ordering
Regular updates on order delivery timeslot given
Well packaged
Good instructions

Réponse de Backyard Discovery UK
The customer service is five star. Guiseppina is lovely to work with. The product is exactly as represented. We built the gazebo in a couple of days, and we are so proud of it -- it looks great!

Réponse de Backyard Discovery UK
Backyard Discovery UK is one of the best companies I have used, Great communications, great service from customer services when they replaced a part which was faulty, include the above, with a very nice product, then you can't go wrong.

Réponse de Backyard Discovery UK
Was going to give 3stars at first as the courier company only delivered one package of two but I called backyard customer care and they shipped out the package which was missing within a few hours hence the five stars.
Quality product to build and now to enjoy
Can’t fault them from ordering and customer care outstanding just the courier service let me down the driver called the courier company but they didn’t seem bothered about the delivery issue.
That’s the only issue

Réponse de Backyard Discovery UK
Great quality product one part damaged replaced from the USA within a week , great customer service

Réponse de Backyard Discovery UK

Réponse de Backyard Discovery UK

Réponse de Backyard Discovery UK
Great communication and delivered on time with regular updates

Réponse de Backyard Discovery UK
I haven't built the product yet but after their 3rd party logistics company let me down last minute on Friday morning, Backyard went out of their way to organise a van to deliver my product on a Saturday. Great customer service. Very impressed.

Réponse de Backyard Discovery UK
Easy to follow instructions and plenty of spare fixtures.
Good quality materials and looks great.
The delivery team were very helpful.

Réponse de Backyard Discovery UK
Purchased the Arcadia gazebo . Very pleased with the product, detailed instructions to assemble, quality materials and fixings. Very sturdy once constructed and looks great.
On delivery we had a couple of damaged parts. Spoke to customer services UK and these were replaced immediately and delivered within a couple of days.
We cannot fault Backyard Discovery on the service received and would like to thank Josephine in customer service for her assistance.
Highly recommend. Excellent. Thank you.

Réponse de Backyard Discovery UK
Superb customer service. Very helpful when I managed to break something during assembly. Was quite willing to pay but they sent it free of charge. Thank you

Réponse de Backyard Discovery UK
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