Was going to give 3stars at first as the courier company only delivered one package of two but I called backyard customer care and they shipped out the package which was missing within a few hours... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I haven't built the product yet but after their 3rd party logistics company let me down last minute on Friday morning, Backyard went out of their way to organise a van to deliver my product on a Satur... Voir plus
L'entreprise a répondu
Purchased the Arcadia gazebo . Very pleased with the product, detailed instructions to assemble, quality materials and fixings. Very sturdy once constructed and looks great. On delivery we had... Voir plus
L'entreprise a répondu
Ordering and delivery very efficient Step by step plans very clear to understand Very small observation the lead on the electrics is very small so I connected with a waterproof connection to exte... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Constructeur de kiosques/pavillons de jardin
- Fabricant d'abris voiture et de pergolas
- Jardin
- Serre
- Magasin d'ameublement d'extérieur
- Fabricant de jouets
À propos de Backyard Discovery UK
Écrit par l'entreprise
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Écrit par l'entreprise
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Coordonnées de contact
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Royaume-Uni
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4,8
Excellent
114 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Everything was easy and delivered on…
Everything was easy and delivered on time thank you
10 avril 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you are happy with the quality of your new Palisade Outdoor Bar!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Ordering and delivery very efficient …
Ordering and delivery very efficient Step by step plans very clear to understand
Very small observation the lead on the electrics is very small so I connected with a waterproof connection to extend lead. Very pleased with my purchase
9 avril 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you have had a positive experience with your delivery and that the assembly of your new Saxony Grill/BBQ Gazebo was a success!
We have forwarded the feedback regarding the length of the powerport cord to our product team, who will consider this in the development of our products.
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Canyon Creek Swing Set and Climbing Frame!
We are always here if you ever need support with your pergola in the future!
Backyard Discovery Team
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that the assembly of your new product was a success and that you are happy with the design of your Rockport XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you are happy with the quality of your new Caraway Cottage and we hope your kids will get to enjoy it for a very long time!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Quality from beginning to end,
The quality from packaging to materials, accompanying tools, instructions and accuracy of the holes and fittings was second to none. Extremely impressed.
13 avril 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the installation process and quality of your new Barrington Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Pergola 14ft x 10ft
Easy ordering
Regular updates on order delivery timeslot given
Well packaged
Good instructions
7 avril 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you had a positive experience with our courier and that the assembly of your new pergola was a success!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Amazing service.
10 avril 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the service provided!
We are always here if you ever need support with your Cedar Springs Outdoor Bar in the future!
Backyard Discovery Team
The customer service is five star
The customer service is five star. Guiseppina is lovely to work with. The product is exactly as represented. We built the gazebo in a couple of days, and we are so proud of it -- it looks great!
24 mars 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with the quality of your new Barrington Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Backyard Discovery UK is one of the…
Backyard Discovery UK is one of the best companies I have used, Great communications, great service from customer services when they replaced a part which was faulty, include the above, with a very nice product, then you can't go wrong.
8 avril 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you had a positive experience with our customer service and that you love your new Brendan Sail Shade Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Ordering and customer service outstanding
Was going to give 3stars at first as the courier company only delivered one package of two but I called backyard customer care and they shipped out the package which was missing within a few hours hence the five stars.
Quality product to build and now to enjoy
Can’t fault them from ordering and customer care outstanding just the courier service let me down the driver called the courier company but they didn’t seem bothered about the delivery issue.
That’s the only issue
31 mars 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with the quality of your new Rockport Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Great quality product one part damaged…
Great quality product one part damaged replaced from the USA within a week , great customer service
30 mars 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the quality of your new Saxony Grill/BBQ Gazebo and that you have had a positive experience with the service provided!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the quality of your new Arcadia Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very sorry to hear that our courier has not fulfilled your delivery as expected! We have just sent you an email and would like to help and ensure we can get this right for you.
Great communication and delivered on…
Great communication and delivered on time with regular updates
30 mars 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and the service provided!
We are always here if you ever need support with your pergola in the future!
I haven't built the product yet but…
I haven't built the product yet but after their 3rd party logistics company let me down last minute on Friday morning, Backyard went out of their way to organise a van to deliver my product on a Saturday. Great customer service. Very impressed.
30 mars 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are always disappointed when we cannot provide the delivery service we aim for, but we are very happy to know that we were able to turn this around for you and that you had a great experience with our customer service!
We hope the assembly of your new Saxony Grill/BBQ Gazebo will be a success and we are always here if you ever need support with your product in the future!
Backyard Discovery Team
Easy to follow instructions and plenty…
Easy to follow instructions and plenty of spare fixtures.
Good quality materials and looks great.
The delivery team were very helpful.
30 mars 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product!
Backyard Discovery Team
Purchased the Arcadia gazebo
Purchased the Arcadia gazebo . Very pleased with the product, detailed instructions to assemble, quality materials and fixings. Very sturdy once constructed and looks great.
On delivery we had a couple of damaged parts. Spoke to customer services UK and these were replaced immediately and delivered within a couple of days.
We cannot fault Backyard Discovery on the service received and would like to thank Josephine in customer service for her assistance.
Highly recommend. Excellent. Thank you.
16 mars 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with the quality of your new Arcadia Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Superb customer service
Superb customer service. Very helpful when I managed to break something during assembly. Was quite willing to pay but they sent it free of charge. Thank you
10 avril 2026
Avis spontané
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
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