Well packed. The kit was complete. The instructions overall were easy to follow and complete. However we had to adapt the fitting of the louvres as one side was near a building. The ground anchor scre... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We purchased a wooden gazebo from Backyard Discovery UK and are very satisfied. They respond quickly to orders and emails and deliver when they say they will. The construction of the gazebo was straig... Voir plus
L'entreprise a répondu
Excellent and fast process from ordering to delivery. Excellent customer service too. The products are first class and so well made with easy to follow instructions using the built app. As I sa... Voir plus
L'entreprise a répondu
Absolutely brilliant!!!!!!!!!! My 2 year old daughter Absolutely loves it assembly that easy my girlfriend done it whilst I was at work really good steady design really safe
L'entreprise a répondu
À propos de l'entreprise
- Constructeur de kiosques/pavillons de jardin
- Fabricant d'abris voiture et de pergolas
- Jardin
- Serre
- Magasin d'ameublement d'extérieur
- Fabricant de jouets
À propos de Backyard Discovery UK
Écrit par l'entreprise
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Écrit par l'entreprise
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Coordonnées de contact
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Royaume-Uni
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4,7
Excellent
212 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you are happy with the size and design of your new Beaumont Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Fantastic quality products
We purchased a 12/10 Gazebo - quality of the product is very high, hence I would wholeheartedly recommend these products. Delivery was within 7 working days as promised. I did have to chase for an update on the courier timings but that was a minor inconvenience.
22 juin 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Barrington Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent customer service
We were interested in the Saxony XL gazebo, but I wasn’t sure if they’d deliver such a bulky item to Northern Ireland. Less than an hour after contacting customer services I had my answer, not only did they deliver but at no additional cost. It arrived only five days after ordering, very easy to assemble as well and it seems excellent quality. Overall I highly recommend Backyard Discovery.
1 juillet 2026
Avis spontané
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very happy to hear you had a positive experience with our courier that takes care of our deliveries to Northern Ireland and that you are satisfied with the quality of your new Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the delivery, quality and design of your new Arcadia Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent bbq shelter
Very quick delivery and delivery men put two very heavy packages in the back garden.
The bbq shelter was easy to assemble and the materials of a very high quality.
The finished shelter looks great.
One piece of constructive feedback on the instruction/assembly manual is that you have to constantly reverse the layout to actually bolt things together as they always show the self anchoring nut on the top. Would make it clearer if the nut was on the bottom.
18 juin 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Saxony XL Grill/BBQ Gazebo!
Your feedback on the assembly manual especially is very valuable for us in improving our products and service and we appreciate you mentioning this.
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
One peace of rafter was cut…
One peace of rafter was cut incorrectly, the rest went together well.
18 juin 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are sorry to hear that one of the parts of your Arcadia Gazebo has been cut incorrectly! We are always happy to offer replacement parts under the warranty of your product and if you still require a solution please feel free to send us an email to ukcustomerservice@backyarddiscovery.com and we will be happy to help!
Backyard Discovery Team
good quality materials used and…
good quality materials used and delivery time is exactly as its mentioned
17 juin 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
My Pagola is made well and looks great…
My Pagola is made well and looks great ! - buy one !
10 juin 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you are happy with the quality and design of your new Brendan Sail Shade Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Quality materials of very high…
Quality materials of very high standard. I have installed it myself with very little help from my wife. Very easy instruction to follow. Delivered in time.
8 juin 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the assembly process and the quality of your new Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Very happy with delivery and purchase
Very happy with delivery and purchase. Was erected in7 hours with 2 people. Looking forward to spending more time outdoors
8 juin 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are excited to spend more time outdoors with your new Sarasota Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Saxony XL BBQ Gazebo - it’s excellent!
I bought the Saxony XL BBQ Gazebo and I couldn’t be more impressed. It was delivered very quickly and the assembly was pretty straight forward following the instructions included. My friend who helped my put it together is a builder and he was so impressed in the quality he’ll be buying one too. Very happy with my purchase, it looks fantastic and should provide the perfect shelter for all year round BBQ’ing! 👍🏻
12 juin 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you are happy with the quality and assembly process of your new Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent customer service
Excellent customer service, replacement parts were sent out the same day I called. I then used Strimmer to cut grass round cedar cove and hit the wood, I called for a paint code and they even sent me links for the paint. Great products and excellent customer service, would highly recommend
23 juin 2026
Avis spontané
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very happy to hear you had a positive experience with our customer service!
We are always here if you ever need support with your Cedar Cove Swing Set and Climbing Frame in the future!
Backyard Discovery Team
A great experience from beginning to…
A great experience from beginning to end. Was delivered quickly and carefully. Everything as described and well labelled. Felt reassured that if anything was wrong I could contact them for replacements. The BILT app was a godsend for putting it together and once built it has exceeded our expectations. Sturdy and well thought out. Very pleased
2 juin 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the assembly and quality of your new Canyon Creek Swing Set and Climbing Frame!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Great company to deal and quality products …
Great company to deal with and amazing product quality.
Built the outdoor BBQ pergola. The quality was outstanding and the iron work excellent. The build went together with no problems and the finished product exceeded my expectations.
5 juin 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you are happy with the quality and construction of your new Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the assembly process and the value of your new Evanston Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Don’t waste your time
I ordered via Costco for a climbing frame for my children’s party, when it arrived it was duplicate parts so we couldn’t build. We was told it would be redelivered however it missed my sons birthday party that weekend. It then missed my family gathering two weeks later. And it was supposed to be delivered today (over 1 month later) I had waited in all day to be told the driver had gone over their hours and it can’t be delivered today and someone will be in touch after 48 working hours to rearrange delivery. I’m not sure it will ever turn up and it has been a dissapointing experience for the whole family, and extended family.
26 avril 2026
Avis spontané
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very sorry to hear that your product ordered from Costco has not been delivered as promised! Please note that deliveries for orders placed through Costco are fulfilled by Costco directly and unfortunately we as the manufacturer have no impact or insight on the delivery process in this case.
Please contact the Costco Customer Service for further assistance regarding the delivery.
Should you require any further assistance regarding your product in any way after the delivery has taken place, please don't hesitate to contact us directly and we will be happy to help!
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad you had a positive experience with our customer service and that you are happy with the quality of your new Arcadia Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Excellent recovery
I've reduced from 5 starts to 4 stars because there was a problem. But the solution to the problem was definitely 5 stars.
I ordered a gazebo and it was duly delivered. Unfortunately it was too big to fit the space allocated to it in the garden. I contqcted Backyard Discovery and they quickly resolved the problem by delivering the coreect unit the next day.
Giuseppina was very helpful and a delight to deal with.
2 juin 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad you had a positive experience with our customer service and that we were able to resolve your issues satisfactory!
We are always here if you ever need support with your new Saxony Grill/BBQ Gazebo in the future!
Backyard Discovery Team
I recently got the Sarasota pergola and…
I recently got the Sarasota pergola and I love it! The quality is great, was easy to assemble, and the customer experience has been brilliant! I also found that the pergola was reasonably priced in comparison to comparators. The pergola has transformed my garden and it means I can also enjoy my garden even when it’s raining. I would definitely recommend this product and the business.
16 juin 2026
Avis spontané
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the quality and assembly of your new Sarasota Pergola and that you've had a positive experience with our customer service!
We are always here if you ever need support with your product in the future and hope you now get to enjoy many more relaxing moments in your garden!
Backyard Discovery Team
great product very happy with everything
It was a very quick delivery, and a well made product, very happy with how it looks.
good value also, overall 10/10
12 mai 2026
Réponse de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear you had a positive experience with our courier and that you are happy with the quality and design of your new Beaumont Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.