Baileys Blinds Avis 

367
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The process from start to finish was smooth. The communication was great so we knew when the blinds would be fitted. The blinds were fitted efficiently and they look great!

L'entreprise a répondu

Noté 5 sur 5 étoiles

Initial visit of sales advisor/expert went well with all measurements taken and any questions answered to our satisfaction. Fitting of blinds, curtain rails and curtains carried out quickly and effic... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

5 star experience & 5 star blinds. Our second time using Baileys, First time was they own blinds second was my own amazing service Lloyd is very well mannered friendly and very quick in putting the bl... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de rideaux et stores

Écrit par l'entreprise

Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

367 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(367)

68 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very competitive price and excellent customer service…

Very competitive price and excellent customer service from the office staff and fitter, would recommend.

23 octobre 2024
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Réponse de Baileys Blinds

Hi Jessica,

We truly appreciate your amazing feedback! We're delighted to hear that our service was excellent. Thanks again for choosing us!

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Super service

Super service, the salesman arrived on time and was pleasant and helpful,
We placed an order it took 3 weeks for the blinds to be made, the exact time frame we were told,
The fitter arrived on time, worked quickly and cleanly and was very friendly.
Would highly recommend them

21 novembre 2024
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Réponse de Baileys Blinds

Hi Pauline,

Thank you so much for your lovely feedback! We’re delighted to hear that your journey from measuring to fitting was a positive one and we truly appreciate the kind words!

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Excellent reputation and have used…

Excellent reputation and have used Baileys Blinds before.

22 novembre 2024
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Réponse de Baileys Blinds

Hi Mary,

Thank you for your feedback! We're delighted to hear that our service was excellent. We appreciate you choosing us and hope you enjoy your blinds for years to come.

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Good price

Good price, prompt fitting. Blinds are great.

18 novembre 2024
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Réponse de Baileys Blinds

Hi Brian,

Thank you for your feedback! We’re so pleased to hear that you had a great experience and that you're happy with your new blinds. We appreciate you choosing us!

Baileys Blinds

Noté 5 sur 5 étoiles

Excellent service and staff were lovely

Excellent service and staff were lovely

12 novembre 2024
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Réponse de Baileys Blinds

Hi Sarah,

We truly appreciate the wonderful feedback and we're delighted that you had an amazing experience with our team.

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Excellent service and great fitting

Great services from start to finish definitely would use Bailey’s again

11 novembre 2024
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Réponse de Baileys Blinds

Hi Debbie,

Thank you for your feedback! We're delighted to hear that our service was excellent and should you need any further assistance, we're here to help. Enjoy your new blinds!

Kind regards,

Baileys Blinds

Noté 4 sur 5 étoiles

The blinds were Installed quickly and efficiently

The blinds were Installed quickly and efficiently. The fitter cleared all the rubbish and tidied up.

Very pleased with my new blinds really brighten the room.

8 novembre 2024
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Réponse de Baileys Blinds

Hi Lorraine,

Thank you so much for sharing your feedback! We're thrilled to hear you had a great experience and are pleased with your new blinds.

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Amazing service from start to finish

Amazing service from start to finish. Beautiful roller blinds amazing quality and thick. baileys Technion that installed (Dan) definitely went above and beyond to install them and I could not be more happy with your service definitely will be a repeat customer for my upstairs 😀

7 novembre 2024
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Réponse de Baileys Blinds

Hi Sarah,

We truly appreciate your lovely feedback! We're delighted to hear that our service was excellent. Enjoy your new blinds!

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Brilliant service. I bought vertical blinds from Bailey's…

I bought vertical blinds from Bailey's because I wanted to buy locally & I have used them once before with great results. I was not disappointed. From first phone call to completion the staff were excellent. The fitter on the day, Dan, was super fast, efficient, helpful & understood our needs without question. The end result is exactly what I wanted & within a very small budget. I can certainly recommend them.

30 octobre 2024
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Réponse de Baileys Blinds

Hi P.Hardy,

Thank you so much for your lovely feedback! We’re delighted to hear that your journey from measuring to fitting was a positive one and we truly appreciate the kind words!

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Great product and customer service

Great product and customer service. Salesman listened to what I wanted, asked questions and provided options. The fitter was quick and efficient. Blind fits perfectly and looks great. Bought a vertical blind.

29 octobre 2024
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Réponse de Baileys Blinds

Hi Mr Hunter,

Thank you so much for your feedback! We’re thrilled to hear that you had a positive experience with us. It's wonderful that our team was able to help and offer the right options, and we're glad you’re happy with your new vertical blind. We’ll be sure to pass along your kind words.

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Great company

Fantastic service from getting the quote to fitting. Really happy with my blinds they look lovely.

25 octobre 2024
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Réponse de Baileys Blinds

Hi Claire,

Thank you for the fantastic feedback! We’re so pleased to hear that you had a great experience and that you're happy with your new blinds. We appreciate you choosing us and hope you enjoy your blinds for years to come

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Excellent dealings with Baileys Blinds

The whole time dealing with Baileys Blinds was excellent, price was competative and turned up to fit them on time

Mrs Marion Lemin

22 octobre 2024
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Réponse de Baileys Blinds

Hi Marion,

Thank you for your kind words! We’re delighted to hear that your experience was excellent from start to finish. Thanks again for choosing us!

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Fitting of skylight blinds

Appointment easy to make. The chap turned up when he said he would and was really helpful. Fitting was undertaken quickly and easily. Thank you

11 octobre 2024
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Réponse de Baileys Blinds

Hi Sue,

Thank you for your feedback! We’re so glad to hear that making an appointment was easy and that our fitter was punctual and helpful. We appreciate you choosing us and hope you enjoy your new blinds.

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Great service and excellent blinds

Great service and excellent blinds - have transformed our bay window. We’ve had a number of compliments.

15 octobre 2024
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Réponse de Baileys Blinds

Hi N.Samlley,

Thank you so much for your lovely feedback! We’re thrilled to hear that you’re happy with both the service and your new blinds. Thanks again for choosing us!

Kind regards,

Baileys Blinds

Noté 3 sur 5 étoiles

Long wait from June until October for I…

Long wait from June until October for I e window not kept informed

9 octobre 2024
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Réponse de Baileys Blinds

Hi,

Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear that your experience didn’t meet your expectations, and we appreciate you bringing this to our attention.

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Great service

From measuring up to fitting it has been a positive experience. They managed our expectations by realistically letting us know how long we would have to wait for our shutters. They gave the option of having some of our blinds fitted early or wait to have everything fitted on the same day. The fitter who came to the house was professional and friendly. All in all fabulous service! Would recommend

8 octobre 2024
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Réponse de Baileys Blinds

Hi Joanne,

Thank you for sharing your experience! We’re delighted to hear that your journey from measuring to fitting was a positive one. Your recommendation means a lot to us, and we’re thrilled you had a fabulous experience. Thank you for choosing us!

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Great oroduct choice

Great oroduct choice. The wait for delivery is an irritant but understandable. Fitting was quick & professional .

27 septembre 2024
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Réponse de Baileys Blinds

Hi Mark,

Thank you for your feedback! We're delighted to hear that our service was excellent. If you need any further assistance, we're here to help. Enjoy your new blinds!

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

Fantastic service from start to finish

Fantastic service from start to finish, very professional, my blinds were in the following day after ordering.
Would 100% recommend Baileys Blinds very reasonable and excellent service

17 septembre 2024
Avis spontané
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Réponse de Baileys Blinds

Hi Leanne,

Thank you for your feedback! We're delighted to hear that our service was excellent. If you need any further assistance, we're here to help. Enjoy your new blinds!

Kind regards,

Baileys Blinds

Noté 5 sur 5 étoiles

We used Baileys blinds for our new shutters

We used Baileys blinds for our new shutters from start to finish the experience was professional and very pleasant!
From measuring, ordering and fitting this company went above and beyond.
Would definitely recommend Baileys blinds if you’re considering shutters , I love them .

3 septembre 2024
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Réponse de Baileys Blinds

Hi Nelson,

Thank you for your feedback! We're delighted to hear that our service was excellent. If you need any further assistance, we're here to help. Enjoy your new blinds!

Kind regards,

Baileys Blinds

Noté 1 sur 5 étoiles

Quoted £80 to fix a £3.50 bracket

My conservatory blinds were fitted in 2021, recently one of the brackets broke. I sent pictures and an email explaining to Baileys blinds, i received a response stating they could provide a replacement bracket for £7 (£3.50p for the bracket + £3.50 postage)

Having paid the £7 I quickly received the bracket (4 were sent) but the brackets were incomplete, missing the part i needed. I emailed them to explain this and received a curt email back stating they had sent me pictures of the bracket to confirm they were sending the right one, also within the email they now told me some of their components may have changed.

I emailed back to request a refund as i was unable to fix the blind without the complete bracket. I also informed them they had not sent any photos to me. They confirmed the blinds I had purchased by retrieving my order from their system.
In their response they apologised and acknowledged they hadn't sent photos and quoted £80 - £7 call out fee for someone to see if they “could” fix the blind.
I have confirmed I will not pay the call out fee, requested a refund and their complaints department contact details as I would have expected their blinds and their "components" to last longer than 3 years. If they sent me the complete bracket I would have been able to fix this myself.

My email requesting a refund and their complaints department contact details has so far been ignored.

26 août 2024
Avis spontané
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Réponse de Baileys Blinds

Hi,

Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear that your experience didn’t meet your expectations, and we appreciate you bringing this to our attention.

Kind regards,

Baileys Blinds

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