Bambinos & Beyond Avis 

Réponse de Bambinos & Beyond

1 juin 2026

Hi,

I’m Shannon, the owner of Bambinos & Beyond.

Firstly, I would like to sincerely apologise for the experience you've had with your order. Having read your review, I completely understand your frustration and can see why you feel let down.

Unfortunately, this particular car seat was affected by an unexpected stock issue. As soon as we became aware of the delay, we worked with our suppliers and alternative stock locations to try and source the item as quickly as possible. However, it is clear that we have fallen short not only on the delivery timescale but also on keeping you adequately informed throughout the process.

I am particularly sorry that you were advised of a delivery timeframe that we were then unable to meet, and that you were left waiting for an order without receiving the updates you deserved.

While stock issues can occasionally occur, the level of communication you received is not the standard we aim to provide. I completely understand your decision to request a refund and apologise that we were unable to fulfil your order as expected.

Thank you for taking the time to leave your feedback. We take comments like yours seriously and use them to improve both our stock management and customer communication processes going forward.

Kind regards,

Shannon
Owner, Bambinos & Beyond

Réponse de Bambinos & Beyond

27 mai 2026

Sorry that your experience wasn’t up to scratch this time.
We do work hard to keep customers updated but we take on board your comments and thanks for your honest review.
We sent a voucher for the damage to the box. Was this received? We hope to see you shopping g with us again soon and we hope to restore your faith into Bambinos team.
We truly appreciate you being a repeat customer of ours and welcome any suggestions to further better your experience with us here.
Thanks again
Claire x

Réponse de Bambinos & Beyond

1 juin 2026

Hi,

I’m sorry that you feel this way about your experience. However, I do feel it is important to provide some additional context.

Your Oyster 4 stroller was initially quoted based on the condition described prior to inspection. Upon arrival, our pre-loved team found a number of issues that had not been disclosed, including significant cosmetic wear, staining, missing logo lettering and a damaged front wheel. As a result, the valuation was revised to reflect the condition and repair work required.

You were under no obligation to accept the revised offer, and when you declined, we arranged for the stroller to be returned to you at no cost, despite our usual charges for failed buyout collections.

Unfortunately, during return transit, a loose wheel inside the packaging caused damage to the recline lever. As soon as this was brought to my attention, I apologised and offered a goodwill solution by honouring our original £250 valuation despite the condition issues identified during inspection. This offer was made so that you would not be financially disadvantaged by the damage caused whilst the stroller was in our care.

We always strive to resolve issues fairly and professionally, and I am sorry that we were unable to reach a resolution that satisfied you on this occasion.

Kind regards,

Shannon
Owner, Bambinos & Beyond

Réponse de Bambinos & Beyond

2 juin 2026

Hi,

Thank you for taking the time to leave your feedback.

Firstly, I’d like to apologise that your experience has left you feeling this way. We take comments regarding delays and communication very seriously, particularly when customers are preparing for the arrival of a new baby.

Unfortunately, I have been unable to locate your order from the information available on this review. I have therefore reached out directly to request some further details so that I can fully investigate what happened and review the circumstances surrounding your order.

Once I have been able to identify your order, I would welcome the opportunity to discuss your experience further and see what we can learn from it.

Kind regards,

Shannon
Owner, Bambinos & Beyond

Réponse de Bambinos & Beyond

2 juin 2026

Hi,

Thank you for taking the time to leave your feedback.

Firstly, I’d like to apologise for the frustration and inconvenience caused by your delivery experience. I completely understand how difficult it is to arrange time away from work or stay at home waiting for a delivery, particularly when there is uncertainty around when it will arrive.

Having reviewed your order, I can see that your travel system was a pre-order item. We were actually pleased to be able to dispatch your order earlier than the estimated arrival date provided at the time of purchase. Unfortunately, the issue arose after dispatch when the courier delivered only part of the consignment, resulting in the remainder of your order arriving separately.

Whilst this was outside of our direct control, I appreciate that from your perspective you ordered from us, and therefore the overall experience is what matters. I also acknowledge your comments regarding communication and understand that more proactive updates would have helped reduce the uncertainty and inconvenience caused.

We genuinely value your custom, especially as a returning customer, and I am sorry that this experience did not reflect the standard of service you received previously.

Kind regards,

Shannon
Owner, Bambinos & Beyond

Réponse de Bambinos & Beyond

2 juin 2026

Hi,

Thank you for taking the time to leave your feedback.

Firstly, I would like to sincerely apologise for the frustration and disappointment caused by the delay to your order. As a parent myself, I completely understand how upsetting it is when children are excitedly waiting for items to arrive and things do not go to plan.

Having reviewed your order, I can see this was one order containing multiple items rather than seven separate orders, however I appreciate that the distinction makes little difference when you have been waiting for the products to arrive.

I am also sorry that the timescales communicated to you were not met. We always aim to provide accurate updates and I understand how frustrating it must have been to receive assurances that your items would be dispatched soon and then continue waiting.

I would, however, like to reassure you that we are a genuine family-run business and would never intentionally mislead customers. We take great pride in helping families every day and I am sorry that your experience did not reflect the level of service we strive to provide.

Thank you again for your feedback, and I am sorry we fell short of your expectations on this occasion.

Kind regards,

Shannon
Owner, Bambinos & Beyond

Réponse de Bambinos & Beyond

28 avr. 2026

Thank you for your message. We’re sorry to hear that you’ve been unhappy with your experience.

As previously discussed, the initial concern raised was regarding “slippy wheels.” This is expected with a brand-new stroller, particularly if it has only been tested on carpeted surfaces, and therefore does not indicate a fault. For this reason, we were unable to accept a return on that basis.

A few days later, you contacted us again to report a rip in the hood. As the pram had already been used, we arranged to send you a replacement hood promptly to resolve this issue.

We believe we have addressed your concerns appropriately and have remained in regular contact with you throughout the process to provide support and a resolution.

Given the above, we are unable to agree to a return of the product or cover return costs, as there was no confirmed fault at the time of the initial request.

Thank you for your understanding.