Barclays UK Avis 37

Joined Barclays via switching. Opened an account and provided my previous banks account details. 2 weeks later found out they did not do the switch. I contacted customer service who checked with their switching department who claimed they didn’t receive any details to switch. My previous bank details were definitely provided when opening the account. Useless bank, will be closing my account with them shortly.

Just been into Barclays branch in Leamington Spa. Needed to pay cash into my account, which I prefer to do at a counter, but unfortunately no counter service on Saturdays ?
I was the only customer and the very friendly assistant, Amy, was straight over to assist, in fact she carried out the whole process for me !
Whilst it is a bit of a frustration that Barclays provide no counter service on the weekend, I must commend them on the high level of professionalism of the staff that do man the bank on a weekend.
Bank 6 out of 10, Amy 10 out of 10 ! - Thank you.

The branch staff are always so helpful and I would give them a 5/5. But today I had to deal with their telephone line which gets 1/5. This was to query a payment and transfer and it was like talking to a brick-wall. That didn't know what he was talking about and his English was well lets just say I have heard better.

Very helpfull,the lady i spoke to today went above and beyond to help me today give her a rise.

I just rang Barclays Bank to request bank statements.
They won't give me them. They should have said "No."
Instead what they did was waste my time and pretend.
I left them as they reinvested my money where they wanted without permission. Grays branch. I actually phoned 999 in branch. Twice they done it.
Today Uson at 10.30am pretended to not be able to establish who I am with: a telephone number and 2 choices of email. Bullies. She refused to cooperate.

Michael at doncaster branch is on another level of excellence. He is very astute, intelligent on banking matters and also he follows up diligently. I had an important matter and he dealt with it on an exceptional level. Well done Michael. I couldn't recommend him highly enough.

Absolutely raging. I have been with Barclays Bank for 34 years, never have I defaulted in payments, always trusted them to handle my money. I received a letter "accusing" me of what appeared to be dishonesty. Because I inherited money from my mother - and because my partner of 23 years exchanged money between accounts - I became "suspicious" I wrote and replied to all their concerns with the information they asked. Their response? They are closing my account! That's how you treat people! Clearly based on their financial woes - I can understand that they are trying to get rid of the small people. Whatever! By the way - I don't need an apology from "Kate" or whoever. I'm just letting know others that they are not alone. BTW - just to pre-empt - I'm closing the account now!

On the 17th of April 2026 at 10am I spoke to a member of staff to have my expired bond transfered to my account .
The account was closed on 18th March 2026 and I was told it would take upto three working days . It is now the 24th April and no sign of my money. Barclays bank have lied to me since closing my account on 18th March. I am desperate for my money , my complaints ref is ..
CRQBY77B3LH.

I had to call in to the Parade, Leamington Spa branch today and was greeted by a very helpful member of staff. Amy managed to sort out an issue I had with the pinsentry gadget and talked me through all what she was doing.

Barclays rejected valid £500 ATM claim & closed accounts unfairly
39-year loyal customer. Same Asda Wheatley ATM failed twice (£500 each time). First time, Barclays checked CCTV/logs & refunded immediately. Second time? Rejected my dispute with no notification, investigated wrong ATM, and implied I was lying. No app alerts, conflicting closure info, hours wasted on hold. Now closed my accounts + joint account with ex-husband after vague “internal review”. Awful service—taking to Ombudsman. Avoid

Tuesday 16th February 2026.It was my first day of Banking using a Buisness card to place funds in. Sonya from Barclays was very patient and kind and fully explained the process. This young lady is an asset to Barclays Bank Cramlington. Thank you Sonya and team Cramlington.

Barclays are absolutely incompetent. Their staff intimate that NS&I (A Government Body) are scammers and have blocked my account to pay into them. Unless you are not aware Barclays, NS&I is also an executive agency of the Chancellor of the Exchequer (HM Treasury). THEY ARE NOT SCAMMERS.
There's a Problem
Error Code: 1176
Sorry, we can't log you into Online Banking at the moment. Please call us on 0345 600 2323 (from outside the UK, +44 2476 842063), quoting code 1176. Calls to 03 numbers use free plan minutes if available; otherwise, they cost the same as calls to 01/02 prefix numbers. Calls may be monitored or recorded in order to maintain high levels of security and quality of service.

This is what I got when I tried to log into my account.
I first contacted a Kennedy who asked me security questions. That’s fair enough but when he could not even find one of my standing orders it beggar’s belief (be too extraordinary to be believed or described).
I was then put onto an unbelievable individual called Entela who should NOT BE WORKING for Barclays and most certainly not be working unsupervised from home. No disrespect for those that do work from home and are conscientious and considerate towards customers and do a fantastic job.
Entela will deliberately and intentionally cause customers deliberate distress and will totally ignore what is said to her. She deliberately refused to state which branch she worked for or give me a reference number for the phone call. Barclays I wish to make a GDPR request and obtain a copy of the phone conversation and a request for this conversation to be issued to me in writing, word for word.
She stated that my computer had a remote access device attached within it and refused to state what it is or get anyone else to tell me. She falsely stated that Barclays had rung me on my land-line which was a deliberate lie.
I will be contacting the CEO of Barclays as I have had enough of being involved with individuals who just could not care less towards others.
We’re the nation’s savings bank.
At NS&I, we support savers to achieve what they aspire to in life. We are the nation’s savings bank, and the only savings provider backed by HM Treasury. This means your savings are 100% secure, no matter how much you have saved with us.
Not if you use Barclays.

I hold a Barclays bank account ,however I only use the account when I am going to pay bills ,whenever m the near to due I put the money in the account ,I don't use the card in shop are to buy any thing only some I will up my online lotto which is only 10 pound, however when I check my account some to make a purchase my account however because as much money wasn't in the account the payment didn't go through ,I change the card ,I receive a new card ,no one have access to my card I don't carry my card with me ,however new card some one spend with my card at five guys restaurant ,not even know that restaurant when I google the name of the shop I realise that they sell burger ,I have my card however someone else using my card, my mine tell me is someone in the bank may have a duplet card using i just change the card ,however when i make the phone call to the adviser she couldn't pronounce my name however I ask her where is this call located she said in India ,she said I will received my money back into the account within two days, by the time the phone call was end I received my money back into the account ,some one from the bank is scamming people the card his a new how this keep happening .

I have held an account with this bank since 1964, and I cannot believe how bad they have become! It used to be when I was leaving school to get a job in banking or insurance, you had a job for life, and one to be proud of. How things have changed. My nearest branch is 18 plus miles away, and to try and get help over the phone is a nightmare!

I have received two virtually identical letters saying that they have stopped payment on a cheque I had drawn, and yes I still do use cheques. They are saying that two cheques had the same number on them! If that was the case then I said I would have two stubs with the same number, which I haven’t. Even if I had two cheques with the same numbers then this again would be their fault as it would be a printing error. To try and explain this to someone over the phone who was probably not even in the UK is impossible!

I will now have to go to my nearest branch in the hopes of sorting out this mess!

One nightmare after another. Barclays does not care about the Customer. Do not bank with them, here's why...

After using the mobile app on a number of different phones over the years, over a month ago, for no apparent reason, I am unable to login. I look up Barclays number, try to call, turns out they offer zero support outside of 9am-5pm (which is not stipulated when you look up the number). Great service Barclays - NOT!

We aren't allowed our phones at work so I call during my break. Which turns into a 2hr episode as the assistant was unable to resolve, she escalated to the tech team that took ages to pick up the ticket, and then had to awkwardly sit with the assistant for ages whilst the tech team looked at it.

I started repeatedly asking them to investigate and call me back explaining how I'm going to have to work all this time back .... They kept refusing saying that if the call ends they will close the ticket and stop working on the issue. I became more insistent and eventually after 2hrs they agreed that they were not resolving the issue and would need to investigate and call me back.

I left very clear instructions on what times I would be able to receive calls due to my work restrictions. They called once, whilst I was working so not able to accept the call. They send you a text that you must respond to if you want them to call you again (and charge you for the text) - also, why are you putting that onto the customer, it's clear that I want it resolved otherwise I wouldn't have sat on the phone for two hours.

I texted them and once again they call me at times that I stipulated I couldn't take calls. Also please note, they let the phone ring twice so it's just enough to say they "tried to call" but so quick that when you do try to answer they've already hung up!

The issue stands unresolved over a month later.

Next nightmare issue: I then have to resort to my online banking but discover that for no reason I am unable to access my credit card. Call them and am told that web access is no longer an option. I raise another complaint that I now have no means to access this as the app still doesn't work. I did receive a call from their team for this issue respecting my work restrictions but after a further 17mins on the phone were still unable to resolve and I'm now waiting for their tech team to review. And obviously they're "Unable to guarantee how long this might take".

Next nightmare issue: After a week or two of using my online banking for my other accounts it then also stops allowing me access so I now have zero access to any digital means of managing my banking.

I am beyond stressed and the level of "customer service" has been an absolute joke.

I have currently moved everything I'm able to a different bank account, waiting for a few final payments to come off and then closing my account!!!

Banks like Barclays don't deserve customers!!!!

Please do not consider Barclays for your banking they do NOT care about you as a Customer or your needs.

I was scammed on eBay by a seller who took my money then closed the site, with no help from eBay I contacted Barclays who refunded the cost of the purchase within two days. I highly recommend Barclays Bank who went above and beyond.

I'd like to thank Michelle and Verity at the Doncaster branch for going above and beyond to help me on Saturday 18th October. My account was under review so I wasn't able to access my account through online banking, I had to go to the branch to withdraw funds. I spoke to Barclays telephone banking team who advised I just needed two forms of id to withdraw money. However this wasn't the case as it was a Saturday and there's no cashier's available on the weekend so they had no access to any money. Though I wasn't told this. Michelle and Verity, worked a way round this so it wasn't a wasted journey. I cannot thank them both enough. They calmed down a very upset mum and worked their way to a solution, when they really didn't have too. I'm so very grateful for your help and support. Absolutely amazing members of staff, I'd like them to receive the recognition they deserve for this. Thank you again.

I visited the new branch in Woking on Monday, very impressed, light and airy. But, the best was a low cash dispenser, especially for people like me being disabled and in a wheelchair. Fantastic you listen.

Perfect service at the Chelmsford branch when discussing a business matter with advisor Justin. He took a lot of time to explain the procedure to us, and was very friendly and approachable.

I wouldn’t even give these 1 star if i could
Did a credit card money transfer offer I had for the minimum amount £100 - bearing in mind I banked with them for over 30 years & have current account with them for the transfer. They applied it to my barclaycard ( the £100 is on there)however 2 days later & it’s still not in my bank account
These are unbelievable in this day & age - it should take around 10 minutes for a transactionlike that tobe done & dusted-not Barclays though
Ive had other crap banking experience,s with the over the years - can’t remember what now
Cannot & would never recomend them.