Halifax Avis 

Extremely Disappointed with Halifax – Is This How You Treat Your Customers?
I am absolutely disgusted with the way Halifax is treating its customers.
How can a bank sell a customer’s outstanding debt to a third-party debt collection company for less than the original amount, yet that third party still expects the customer to pay the full outstanding balance?

What happens to the difference? Why should customers be left feeling that they are being treated unfairly while financial institutions and debt collection companies make these arrangements between themselves?

Halifax needs to explain this practice properly. Customers deserve transparency, honesty and respect.
Instead of working with customers to find reasonable solutions, Halifax appears happy to sell debts on and leave customers dealing with third-party companies demanding the full amount.

I believe customers have every right to question this practice and demand clear answers.

Halifax, your customers are human beings, not just numbers on a spreadsheet. You should be ashamed of the way this situation is being handled.

I would strongly encourage anyone experiencing similar treatment to raise a formal complaint and seek advice about their rights.
Very disappointed with Halifax.

Total disgrace and rubbish, they never answer any calls and not helpful when trying to transfer funds into accounts and never call you back if your call was dropped.
Iam now considering transferring all funds and savings to another bank😡.

Shocking customer service - admitted giving me incorrect information about my accounts but refuse to correct the error. Short sighted customer service as they will loose two young savers who were developing a good savings habit, potential long term customers in the future. Will be closing accounts asap.

I left your sub-standard credit card company, you have closed the account (which I asked for) and you STILL persist on sending me letters! Leave me alone!

A review for Christopher reed, Christopher thank you so much for your time and guidance in this mortgage process, the amount of time you have invested into this process and us is not taken lightly and we are so thankful for the help you have given us, you are so lovely to chat to & a credit to your team, you always keep us in the loop and explain things so well, thank you for your help and your time 🩷

My Halifax now Lloyds bank account was hacked. There has been multiple payments from my account that are fraudulent. In the first instance Halifax refunded me but have now taken that money back saying they contacted the company that took money from my account fraudulently and because these people gave Halifax my name, address and email Halifax said it can't be fraud. Halifax are siding with criminals. I have no record of these transactions which were made abroad!! So my advice to all is avoid Halifax, Lloyds and any other banks that these scum are associated with.

My goodness these reviews are terrible and after my recent episode with them I agree . They need looking into

Absolutely appalling service from a colleague in the Halifax branch in Carlisle. Went in with a query regarding my Lloyd's account (now that they have merged and they kindly shut the Lloyds branch) and the individual is clearly utterly miserable in their life and was shockingly rude. An utter disgrace to the brand.

No respond within 1 hour. Virtual m8 absolutely crap. Change Your bank ASAP

Complete fiasco.
Constantly receiving email about the urgency of switching to Lloyds, yet unable to do so either via the website or apps. Customer service is a nightmare.
This has been causing me anxiety for months at this point. With less than a week to go until I get locked out of my account I have had enough, and so have opened an account with a different bank.
I have been a Halifax customer for nearly three decades.

Dreadful in a word! Don’t ever try approaching them after being Scammed with argumentative denial of service asking to start a claim! No written confirmation given of Halifax denial as like to keep their denial of service under wraps! Bank ignores Vulnerable Status! Ombudsman is the next step…..Beware!

Have had cause to visit my local branch [Grimsby] over past month every time i found all staff to be very polite and helpful on stands out over a longer period that is Gemma Ellis always has a lovely smile and helpful manner, has sorted problems[caused be myself] with aese,thank you all very much.
Mr G M MUDD

Absolutely awful customer service. You can never reach them on the phone and their online messaging system is an absolute joke. The AI is useless and when you finally get through to a human they never read the chat, string it out with questions you've already answered. Will be moving my banking!!

It's crazy how a single random interaction can completely upend your entire financial reality. I connected with a profile on Instagram claiming to run a high-yield algorithmic trading network. To prove their legitimacy, they deposited 17.8 ETH right into my starter account, guided me through trades, and let me withdraw 28.39 ETH effortlessly. They insisted that institutional profits required institutional liquidity. I drained my retirement and wired $185,000, inflating my screen balance to $2.1 million. I tried to cash out a cool million, but support locked my screen, claiming I owed a flat $110,000 compliance tax upfront. I scrambled to borrow it, only to face a $60,000 routing surcharge. I stared at the screen realizing I had been completely ruined by a highly coordinated network. Desperate for answers, I reached out to a cybercrime advocacy group, who immediately recommended ( Bramsey ADVISOR LLC ). They treated my case with incredible urgency, using proprietary ledger analysis tools to unmask the real-world identities behind the fake platform. They froze the scammers' actual banks and secured a total asset recovery.

calling about insurance policy, have been through numerous bot questions, when all i need to do is speak to a human, the online chat took so long i was logged off twice, and at the same time on the phone hold for 30 min.Eventualy I SPOKE TO A PERSON AND THE QUERY WAS SORTED IN 5 MIN. so the problem is with the system as the person i spoke to was very polite and helpfull.
the 2 stars is for the system but 5 for the peson.

Absolutely disgusted by the customer service.

A payment is blocked when using my card, which I approved by text AND via the app. Then when you try to contact customer services you are on hold for over 30 minutes because it is a 'busy time'. I have NEVER experienced a time when they are not busy, they just do not have enough staff to deal with customers. I contact them AGAIN at 8:30pm by chat, the 24/7 way to contact them, waiting over an hour and still nothing.

Wasn’t a great experience when I spoke to someone over the phone about my account, I waited 50mins in a queue then after 2 minutes of trying to explain to someone my issues they transferred me to another dept and they didn’t answer so the line hu instead of telling me no one is answering I was very frustrated and the customer service was terrible.

I went to Barclays instead for the enquiry and got what I was looking for there they missed my custom for sure

I have a Halifax credit card and in July I paid for a merino wool T shirt from a company calling itself Olivia Page which I thought was UK based. In fact I received a cheap spandex T shirt which took several weeks to arrive. I contacted Halifax to dispute this payment and was told I have to wait contact the company with specific wording asking for returns address then wait 30 days to raise my dispute. I do this, received no response from the company and put in my claim. I then received a text from Halifax requesting evidence of my emails and purchase which I submitted. Since then I have been going around in circles trying to get them to act, Their online system just takes me down blind alleys and eventually when I get a person on the chat they have been pretty useless also leaving me with some vague instruction then terminating the chat as if the issue is resolved when it is not. I will now terminate my credit card and try to find a provider who actually cares about their customers and protecting them from fraud.

I wish I could give 0 stars. They're terrible to vulnerable customers. They took money from my account by mistake and told me I had to go inbranch and get the money they'd taken when they shouldnt have. They couldn't put it bk into my account. This bank left me fir days with zero funds due to their mistake. They promised £50 emergency funds but it never went into my account. This bank made me physically poorly. Days without food. Money taken. Money promised alsorts. Not put through to teams They kept patronisingly repeating which team. I know they have a vulnerability team. They cut me off. Then I was told they didnt put money into my account because I wadnt happy to close the complaint. This is illegal against the fca regulations. You very much can complain and recieve immediately money but also leave complaint open. They know im a vulnerable customer etc. This is on going im waiting for lines to open to call bank then ill be calling financial ombudsman. Their treatment has been nothing but disgusting.

An utter chore.

Want to cash in a cheque?
Goto branch. Nope. It closed.
Install app. Which leads to about 10 minutes of messages/pin numbers/phone calls/notifications.
Then you get into the app, and it's just a barrage of adverts.