Halifax Avis 

Nightmare bank, to do anything with these people is a nightmare, can’t wait to get away, but. go to Lloyds??? , you must be joking. I have several banks and use their apps and services , Starling, Santander and FD everything works with them and you can usually get someone if you’ve a query or issue, but Halifax make you want to scream, they do ask you not to be abusive to their staff, I’m not surprised they do as they set the ground for and angry enquiry.

Horrific service. Too many issues to mention. Outcome of one issue after Halifax ignored my complaint and then offered a substantial payment when I referred to the Ombudsman. Second issue still ongoing with complaints department. Not sure what’s happened to customer service there but they literally couldn’t care less and won’t even answer the issues you raise. ALWAYS REFER TO OMBUDSMAN AS THEY ARE JUST HOPING YOU DONT BOTHER!

To the guy I spoke to on technical today. I've had days of headaches trying to do the switch to Lloyd's but you talked me through the process and made it effortless. I wish I could remember your name 😕 I'll call you HERO 😊👊 WHAT A FANTASTIC SERVICE MR HERO

CHERYL DAVISON
5 STAR SERVICE FROM MY HERO OF THE HOUR

I was really surprised to, on reading your reviews, to come across so very many poor ones… so… I won’t attempt to speak for others, I will simply describe how I was treated in your Colchester branch yesterday… I went in a few minutes after opening so wasn’t at all to see several people were in front of me… 10/10 for having the gumption to have a staff member chatting to the queue to learn why they were their. When it was my turn (and I didn’t know it at the time) I had the GOOD LUCK of explaining my needs to a woman, who I later learned was Kirstey. On learning I of the difficulty I had when restoring my domestic internet connection to Halifax but that I was in a real hurry, she took me aside and told me she would ask her supervisor if she, personally could help me… she did! I didn’t explain to her initially that I have an early-on-set dementia, and most interactions I have with officials usually end up with me really upset and feeling I was a victim of the Inquision… with Kirstey NOT A TEAR WAS SHED, it felt as though she was family. She looked a little concerned when I asked to speak with her manager, but was delighted when she over-heard me say in my chat that she, Kirstey, deserved a RISEBOF £26,000 a year PLUS an ADDITIONAL 6 WEEKS HOLIDAY. I was/am a Dr and most people expect me to be ON-the ball, but Kirstey has a genuine gift and turned what could have ended up in my tears, into a more than positive encounter. Well done Halifax for employing people like Kirstey who genuinely knew how anxious I was… the world needs MORE KIRSTEYS!

Drove from New Milton as Southampton has the closest branch. I walked in with my dog to the counter and was met by a stoney faced TONI who said “only guide and service dogs allowed”. Did not see any notice to this effect. TONI carried out the transaction without a smile or any verbal interaction. I left and looked on the doors for any notice. Eventually found it on corner window in tiny print. I just hope for a better experience when Lloyds bank takes over

This Bank is utterly useless. 30 minutes wait time to speak to someone. Quite happy to have your money but offer nothing in return. They really are the pits and i don't expect it to get any better under Lloyds.

I was originally passed for pillar to post when speaking with staff from Lloyds bank who gave me numerous number to call and I wasn’t getting anywhere fast and that’s when I got through to MICHELLE STRONG at Halifax

I would just like to say a massive thank you to MICHELLE STRONG for all of your help and support today she listened to everything I had to say and went above and beyond to help me try and resolve the issue that I have been having with a scammer. Michelle stayed on the call for nearly an hour help me fight my corner and I appreciate it more that words can say my dispute is going to take approximately 8 weeks to try and resolve so fingers crossed that this all works out

A truly horrific experience which is still on going. Phone and wallet were stolen the weekend (crime ref and action fraud refs given to them). With over 10 transaction and multiple transfers between accounts it’s a clear case of fraud. I’ve had 6 bank accounts wiped out and thousands of pounds lost. Unlike Halifax all the others have helped the best they can and been quick in helping me get my money back. When contacting Halifax I was told basically that they couldn’t say that it wasn’t me who done these transactions and was no way they could help me, even tho my mortgage was due out been the end of the month and I was now overdrawn my overdraft which they somehow allowed to happen. Apparently there wasn’t enough evidence. I then contacted them again as I now had the crime ref number and action fraud. I again was asked numerous times well how did they access your bank if it wasn’t you with Face ID. Clearly if I knew how I could have put something in place to stop it. Again they kept questioning me like I was trying to get one over them and then was told due to them accessing my phone through no fault of my own, there wasn’t enough evidence there was fraud. The 5 other banks seems to disagree. I was told I would need the police to contact Halifax liaison if I wanted to try get my money. (Who knows how long that could take if would happen at all). Luckily I was put through to credit card fraud who had taken a different view and could see the fraud that taken place and was able to help me retrieve some of my money. I then was asked if I wanted to raise a complaint with how my case was dealt with which I did and lodged. Today at 5/30pm I then received a text to say all my accounts with Lloyds and Halifax were been shut down and I could no longer access them. I tried getting on to online banking which I couldn’t so had to ring customer service. I was informed they looked at my account activity and have decided to shut my accounts down. I could no longer access any benefit even tho I have been a rewards member for years, could not access online banking and any money I had in there or direct debits I would have to go to a branch to access my money and see my direct debits. Not ideal to a self employed man who works 7/30 till 5 and branches open 9/30-4. So any money that I did have I again now can’t access through no fault of my own, after spending countless hours on the phone all week to try and get any money returned from numerous banks I have now been informed my bank is now closed. So any information on the transactions to give to the police I can no longer do either. To say I’m disgusted and angry is an understatement, after one of the worse weeks of my life to be treated like this my a bank i have used for years is shocking. I hope from my experience people can read this and think twice before going with them or there new merger in Lloyds. If anyone is unlucky enough to go through something similar you can’t count on this bank to help you!!

I have to admit Halifax Customers Service Support is non existent - their waiting times are now greater than any I have encountered 40 mins! fraud team are arrogant, and aggressive, use their power to stop even the most simple and low risk purchases, I have given up with the company and closed all my accounts, what a mess this company is in representing the worse experiences for customers, Halifax are bottom of the table with more than 319,500 account switches in the first 3 months of this year - compared to a utility company like Octopus your customer service isn't on the same page!

Trying to get funds released from my deceased mother-in-law's savings account for my wife is proving to be a nightmare. To say Halifax are slow is an understatement . They appear to do everythintg they can to not release funds, despite providing all requested information. Appalling. Thank goodness I don't bank with them.

40 minute wait on customer service.
Way don't you have call back service.
Poor service .lost the will to live
You keep contacting me via email although I don't have an account with you. So can't complain as need account and sort to fill in complaint form online. Also tried to reply via your last email but just got reply saying you do not except email replys.
You need to be able to complain online without sort and account.
Ie. Simple email would be suffice.
As I've got better things to do than wait 40mins on the phone.

DO NOT BANK WITH HALIFAX GROUP.
YOU WILL NOT BE ALLOWED TO WITHDRAW YOUR MONEY WHEN YOPU WANT.
If you complain they will close your account.

This service is appalling! Unable to speak to anyone but a bot online can't answer a simple question. Can't access online banking yet if I want to do anything about it I must do it through online banking!! Make it make sense!!

If you can sort problems out through the app - brilliant! If not, expect a long wait to speak to an adviser! This morning I waited 25 mins and still nothing!!! Not a good look!!!

Helen looked after me at Northampton , really quick service and very supportive and friendly. Helped me understand more about my bank and my credit score. Very tech savvy which was a real help for myself

I would recommend the Northampton branch

I am customer and have been for a little while no never would I fault that they wouldn’t take care of any fraud issue I had as I trusted them just like my other banks. I have just been done for £130 fraud I have adhd so I feel more stupid that I allowed this to happen but I fault I was safe with the people I was buying with only to find out I wasn’t. But I also fault I was safe with this bank but was wrong again. Any issues with any type of fraud with my other banks they have always helped me and got my money back. But this bank have terms fraud falls in and they said I didn’t meet that. Fraud is fraud if I ever fault they would not get my money back I would have used my other card I knew I was safe with. Not only now do I feel stupid I feel let down and not cared for with this bank and I’m closing my account.

For the second time I received excellent help and advice from Mel.

Halifax now Lloyds I have never missed one payment. Never defaulted on my credit card bills once. Have gotten thousands ran thousands through there SCAM OPERATIONS yet still have never come near to having a perfect credit score? These SCUMBAG PARASITES ONLY REWARD DEBT. REMEMBER THAT.

My mum died in September 2026. In 2010 she took out a Halifax Level Life Cover Plan, issued by St Andrew's Life Assurance, which transferred into Scottish Widows at the end of 2015. She paid her premiums by direct debit every month for 16 years, right up until she died.

When I contacted Scottish Widows to make a claim, I was told they had no record of the policy at all, even though I sent them the original policy documents and could show the premiums being paid. I was repeatedly referred back to Halifax rather than anyone taking ownership of the problem.

Halifax staff have been helpful and escalated the case, but they have also been unable to find it.

Life Insurance policies pay out during the most saddest part of someone's life, on top of grief, we are having to deal with the constant phone calls and chasing up.

I have raised formal complaints and will go to the Financial Ombudsman if needed. I am sharing this so others with older Halifax or St Andrew's Life policies check that Scottish Widows actually hold a record of them, before their family is left dealing with this while arranging a funeral.

Bad service, such a long waiting time, no privacy when speaking to me and overall bad experience.