M&S Credit Card Avis 

I have been an M&S customer for many many years and although the clothes have greatly improved the head office has not. In store everyone is polite and friendly but the behind the scenes officials have dumbed down everything. I can no longer pay my credit card in store (which has resulted in my limit being downgraded because I have forgotten to pay on time twice recently, but could have paid in store on time) I can no longer visit a cafe in many many stores ( a coffee machine may be great for busy workers in city sites but we country bumpkins (quite often elderly) want a sit down and a nice cake and a tea pot. I don’t think a small area of extra retail space is worth the huge inconvenience to customers who traditionally have used the cafe every week.
Whizz kid designers of stores don’t give a thought to the non-city dweller, many of whom who travel significant distances to visit a store. M&S have evolved into looking after the office worker and seem to find everyone else an inconvenience.

Never any problems and in the era we live in I feel that getting a paper statement for some people must be helpful

Tried to increase credit limit but was refused there was no provision for the fact I had funds in place to repay the amount I required

I am very happy with the M&S Card and Banking APP.
It did take me a couple of months to get the hang of using the App,but now is no problem. I have always had great service when I have needed to speak with them over the phone although a lot less since using the App.
The M&S team whether shop or Head Office have always given good service. Thank you and long may it remain.

I been at M&S along time and never had any problems with them.

Professional service and everything went smoothly

I have had a M&S card for many years and always been very happy i initially got it for when I was abroad or emergencies and decided to keep it I mostly do online shopping with it mostly in M&S site , overall I’m happy with the customer service always helpful when I’ve had to call . Yes one happy customer.

I feel secure having a M&S credit card. You get to choose how you want to pay. You can control your spend by checking how much you have spent in the apps.
Customer service is great. Love the perks.

Great service from MS Team
Second to none

I use M and S credit card and banking app every month . I find both very good and have no problems at all.

It all works so well. If I had to find something I would improve it would be for transactions to appear on my account quickly -as they do with my other card.

Easy to use website and always informative.

I've been using M&S bank for years and would recommend! Pay your account off every month and it costs you nothing. Easy to use. The app is easy to use and I have enjoyed the journey over the years

I USE MY M AND S CREDIT CARD ALL THE TIME NEVER HAD ANY PROBLEMS M&S HAVE QUAILITY FOOD AND CLOTHES FOR COMPETERTIVE PRICES AND THE STAFF ARE VERY HELPFUL AND FRIENDLY

Poor app. Never sure exactly how much I owe. No pending purchases on the app. Feels like they are trying to catch you out.

Easy to use app. .Can now pay bill/shop/ and keep an i on account..Spot on ⭐️⭐️⭐️⭐️⭐️

I have had an M&S credit card for many years now. Their security is excellent. Help is readily available if you have a problem and they help you to solve AND it easy to speak to a person. Their app is easy to use and has many useful features. I cannot comment on their interest rate as compared to other credit cards as I routinely pay off the card in full monthly.

Personally I have never had a problem with M&S click and collect. Notifications on orders keep you updated. 5 stars all the way for me

I use my card a lot it’s so convenient

Brilliant credit card, Brilliant company.
Thank you M&S for accepting me as a customer.