Package never showed up. I reached out to an update on the status of my order, never heard from them. I'm assuming this is a fraudulent item and shop. Edit: if anyone can see the reply, know the i... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This is an awesome company! Steven Woodley is the General Manager / Owner and he responded to my questions personally. He answered all my questions very quickly and went above and beyond to help me. Y... Voir plus
Great customer service! The bat we ordered for our grandson’s birthday was obviously a “hot” item. Delivery was delayed since demand was exceeding supply. Steven was very good about staying in touch w... Voir plus
L'entreprise a répondu
Batflipshop does it again! More kudos to my new friend from California - Steve. When Steve was having difficulties getting my helmet from the manufacturer, he took it upon himself to send me a diffe... Voir plus
À propos de l'entreprise
- Magasin d'articles de sports
- aussi dans
- Baseball
- Magasin d'articles de baseball
- Terrain de baseball pour ligue junior
- Terrain de softball
Écrit par l'entreprise
The Bat Flip Shop LLC is a Small Family Owned Business. *Our Love for the Game of Baseball, Softball and Football is only surpassed by teaching kids to love it too. * It amazed Us the lack of one on one personal service We saw companies give anymore. If you read our reviews, you will see we truly believe customer service is the key. *We carry specific gear we have personally tested and back 100% with our reputation. We don't believe more is better in the case of equipment for our kids. *We offer a Payment Plan Program to assist in large purchases as We know the equipment is not cheap! * We have extensive knowledge to assist Parents, Coaches, and Players. *Dedicated to Supporting The Little League Challenger Program, God Bless - The Bat Flip Family
Coordonnées de contact
3113 Norwich Ave, 93619, Clovis, Etats-Unis
- 559-612-4739
- thebatflipshop@gmail.com
- batflipshop.com
4,4
Excellent
181 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Customer service was A++
Customer service was A++. I ordered a catcher's gear set for my daughter. Turns out, the one I ordered wasn't in stock, but the owner went out of his way to piece a set together from other places and fill my order correctly and quickly. Outstanding experience and will definitely use this company again!
2 novembre 2022
Réponse de batflipshop.com
Pleasure was mine Joseph! Reputation is everything in this business, with customers and fellow dealers who trust you enough to help piece sets together. Enjoy my Friend!
Fast Shipping
Item was in stock just like they said and shipped same/next day. Received in 2-3 days
2 novembre 2022
Réponse de batflipshop.com
Love when all cylinders fire to make a perfect delivery!!!
The information on the website was…
The information on the website was incorrect. I was told that it would be made up to me after I spent extra money for a quicker delivery also. That did not happen.
The Bat itself paint came off after one swing.
4 octobre 2022
Réponse de batflipshop.com
Lance, you are correct,
1. I changed the site's wording because, as I stated, I wanted it to be clearer to the customer. I also added more time for Pure to produce the bat to avoid having the issue we had with your bat again.
2. The only reason I brought Clint into the conversation was for him to explain the issues they were having with production, I felt if you heard it straight from Clint it would ease your mind that it was out of my control. At no time was the intent to push off our responsibility to you as Our customer.
3. I removed my previous response to your review, not sharing this to sound like an excuse, but I was dealing with issues with my wife's Cancer surgery when your review came through, and I took my emotions out on you, I apologize for that completely. I should have waited for a better time to connect with you.
I want to make this right with you Lance, that is not the impression We want our customers to have of our store, as you can see by the other reviews. I am offering to refund you half the cost of the bat, $150 including shipping. If you are ok with this all I ask is to increase the number of stars you gave us so it doesn't affect our overall rating as much, I am not asking to change your feelings, just the stars.
I will get with Clint about getting your bat back to them for repairs
Again, We are very sorry for the experience and hope you give us another chance.
Great customer service
Great customer service! We ordered the wrong size, and they were quick to respond with return slip. They were also quick to process exchange!
3 octobre 2022
Great Customer Service
Bat Flip went above and beyond to help us find catchers gear for my 8 yr old son, and it fits perfect. Thanks!!!
22 août 2022
Great Customer Service
I had trouble with a product shipping and they were quick to call the company and get the order shipped out fast. They also refunded the extra money I had spent of shipping when the product took longer to arrive. Overall great experience!
3 août 2022
The team at batflipshop.com was amazing
The team at batflip shop.com was truly amazing. My son needed new catchers gear and we couldn’t find anything. They went out of their way to put together a lot from individual pieces. Best customer service I’ve seen in a long time.
1 août 2022
They were helpful and were willing to…
They were helpful and were willing to ship to Alaska!
20 juillet 2022
Excellent first time experience!
Our experience with BFS was excellent. Their customer service was above and beyond. We were searching for new softball catcher gear in a season of low stock and the BFS sent us personal texts to help guide and find the specific gear we were wanting. Once we secured the purchase, we received it in 2 days! We will definitely be sharing this resource and continue being customers of BFS!
13 juillet 2022
Avis spontané
Great fast shipping product exact
9 juillet 2022
I purchased the Watermelon bat and…
I purchased the Watermelon bat and Steven contacted me saying they sold the last one right before I purchased mine. He went above and beyond to find us the same bat and shipped it to us so quickly! I highly recommend! We will definitely be buying from this site again! Thank you again so much!
7 juillet 2022
Avis spontané
Got my bat like the day after I ordered…
Got my bat like the day after I ordered it. Impressive!
4 juillet 2022
good experience
ordered a glove, paid extra for express shipping. package arrived and it was the wrong glove. I emailed customer service, and Steven reached out to me and rush shipped the correct glove to me without any issues. would purchase from them again.
24 juin 2022
So appreciated the story of how Bat…
So appreciated the story of how Bat Flip got started! Thank you for your knowledge and your quick responses and communications!
27 mai 2022
AWESOME PRODUCT!!!…ALL-STAR CATCHERS…
AWESOME PRODUCT!!!…ALL-STAR CATCHERS GEAR IS TOP QUALITY!!!!
AND AWESOME SERVICE FROM BATFLIP.COM!!
FAST SHIPPING!
QUICK REPLIES TO ANY QUESTIONS!!
21 mai 2022
We ordered catchers gear with an…
We ordered catchers gear with an estimated delivery of April 1st. Then I got a message back saying mid April end of April. Then when the end of April can then an email came out saying June 20th. I sent an email to cancel and 15 minutes later they sent an email saying they got my gear. Next day I got my gear. That was great but should have at least got some kind of deal for waiting extra. I canceled my other order from another company and it was the same gear and cheaper. They at least emailed right away when they found out it would late. I get it was in high demand but take a little off for the inconvenience. I should have been informed multiple times that it was going to be late instead of me messaging them!!
12 mai 2022
Réponse de batflipshop.com
Jamie I am sorry you feel that way because the Jen Schro Gear was clearly posted when you Preordered it that all dates are
Estimated dates because we are at the mercy of Easton making the gear. They give us the estimated dates, we have no control over that. As far as communication, I can show you multiple emails that went out to everyone updating them on the dates if they changed and each email gave you the option to cancel at that time. We take pride in communicating with our customers as our reviews show, most of the time when someone says they didn’t get emails is Because it went to your spam folder. If you found it cheaper than what we charged you that’s against manufacturer rules and policies , they have set prices for all dealers, So that company is not following the rules and should lose their dealer license. We can’t make everyone happy and it’s usually because they don’t read all the information posted but then get upset at us when it doesn’t go their way. We hope your child enjoys the gear and continues to play and enjoy this amazing game, no matter who you buy your gear from doesn’t matter , the kids are most important.
My grandson needed new catchers gear QUICK…
My grandson needed new catchers gear and this time in the year is not the time to start looking and buying. I couldn't find a good set of gear for him anywhere. I contacted the batflipshop through the chat function on their website. They asked for my phone number so they could call or text me personally. You just can't find that kind of service any more!!! They were able to find a Mizuno Youth Samurai set and shipped out. I even went ahead and ordered him a regular fielders glove just to play catch in the yard with. You guys are making a young man very happy!!!!! So...Mr. I can get your grandkid catchers gear when none are available anywhere guy,,,,, This bud's for you!!!! I'll definitely be using you guys again.
3 mai 2022
Avis spontané
Couldn't have asked for better service
Came across batflipshop.com while looking for some new catchers gear for my son. They were the cheapest price I found by far, I ordered Friday night and by Monday morning my order was sitting at my house. Couldn't have asked for better service.
26 avril 2022
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