Package never showed up. I reached out to an update on the status of my order, never heard from them. I'm assuming this is a fraudulent item and shop. Edit: if anyone can see the reply, know the i... Voir plus
L'entreprise a répondu
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Package never showed up. I reached out to an update on the status of my order, never heard from them. I'm assuming this is a fraudulent item and shop. Edit: if anyone can see the reply, know the i... Voir plus
L'entreprise a répondu
This is an awesome company! Steven Woodley is the General Manager / Owner and he responded to my questions personally. He answered all my questions very quickly and went above and beyond to help me. Y... Voir plus
Great customer service! The bat we ordered for our grandson’s birthday was obviously a “hot” item. Delivery was delayed since demand was exceeding supply. Steven was very good about staying in touch w... Voir plus
L'entreprise a répondu
Batflipshop does it again! More kudos to my new friend from California - Steve. When Steve was having difficulties getting my helmet from the manufacturer, he took it upon himself to send me a diffe... Voir plus
The Bat Flip Shop LLC is a Small Family Owned Business. *Our Love for the Game of Baseball, Softball and Football is only surpassed by teaching kids to love it too. * It amazed Us the lack of one on one personal service We saw companies give anymore. If you read our reviews, you will see we truly believe customer service is the key. *We carry specific gear we have personally tested and back 100% with our reputation. We don't believe more is better in the case of equipment for our kids. *We offer a Payment Plan Program to assist in large purchases as We know the equipment is not cheap! * We have extensive knowledge to assist Parents, Coaches, and Players. *Dedicated to Supporting The Little League Challenger Program, God Bless - The Bat Flip Family
3113 Norwich Ave, 93619, Clovis, Etats-Unis
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First of all- my son wanted the 2022 Voodoo bat and The Bat Flip store went above and beyond the estimated order delivery date for the initial order on Jan 22nd 2022.. The 33 (-3) Voodoo was a great bat for my son until it broke in tonight's game. I emailed
Steve from the BATFlipshop to see if I could order one from the bat-flip-shop and they were out of stock. However, the owner of the store called me and said that he would find another bat from his industry colleagues.......and he did-even though it was from his competition!! And he did this on a Friday night. When I talked to him he said he does if for the kids and I truly believe him. I'm so impressed with his customer service that I wrote this review...…which in itself I do not do ever take the time to do but felt obligated to do something for his store.
Anyway- if you order from here- this company will take care of you even beyond expectations!
This is a great company. Excellent service and communication. Product was perfect
I ordered new catching gear for my son as a rewards for hitting honoral student grades. When I ordered I was not aware of any out of stock or delayed inventories, until I placed and confirmed my order. As the baseball season was starting and panic hitting me like a tsunami, I reached out to batflipshop... They found the colors and size of what we needed and delivered in less than 10 days. I am very happy with the service, support and deliverables.
I was searching for a difficult to find bat this season and bat flip shop had one available with a 4-6 week shipping timeline. My son really wanted the bat so I went with it (it wasn’t even available to buy on other sites). At four weeks I thought I would check on status by emailing from my order email. I thought a response would likely be automated if I got one at all. To my amazement, I got a nearly immediate response from Steven from a personal email. He was honest and said he was hoping the following week he would know more. Then within the week he proactively called me on my cell phone to tell me he wasn’t sure how much longer it would be but that he personally found me the bat from a competitor. He reached out to the competitor store and checked to make sure it was available and waited on the phone with me while I checked out with the bat from another site. He then refunded my order promptly. I’d never heard of batflip and I’m always a little hesitant to make big purchases online from unknown sites. Let me tell you that this service left me thinking “who does this?…giving business to a competitor because they want me to have that bat!” I have three kids and buy a lot of bats. Batflipshop.com will always be my go-to moving forward. Unbelievable service! Thank you Steven! I appreciate you!
Great communication throughout the process. Had to preorder an item and was kept updated on my order statues which I really appreciated.
Came when it was supposed to and I love the payment plan. Will order again.
Pre-ordered a bat that was impossible to find anywhere. It arrived even sooner than expected, very easy process! And could make 4 payments with no added cost to do so.
Highly recommend! Received my item a month earlier than was told and they went above and beyond to make sure the item worked for us. Can’t say enough great things about this company.
Highly impressed with this company's customer service!! Steven Woodley has gone above and behind to help me in every way! I had ordered the wrong glove and he had gotten back with me immediately after ordering it to fix it and communicate with me! He also made sure everything was right and even went out of his way to find me something that they didn't have right then and there! I highly recommend this company and very much recommend Steven if you have any issues or questions! 5 stars!!

Réponse de batflipshop.com
The Bat Flip Shop's customer service was amazing! The owner was helpful and responsive throughout the ordering process, and continued to communicate with me as we anticipated the delivery of a very popular and out of stock bat. He was kind and personable and did everything he could to ensure I received the bat in a timely manner. I highly recommend purchasing from them and will definitely plan to buy baseball products from the Bat Flip Shop in the future.
Bat Flip Shop is the ultimate customer service experience. It’s truly about the ball players.
Excellent business to deal with. The bat I ordered was on backorder, the Bat Flip Shop kept me updated on when order would be available and answered my emails very quickly. Will definitely order from this business in the future!
They said it would be 6 to 10 weeks for delivery. It came around 6 or 7 weeks. They saved me the trouble of tracking down the Voodoo
We needed the bat quickly and used the chat feature on the website. The owner was super helpful and the bat arrived faster than we ever expected.
Thank you!
Steven was outstanding and always quick to respond. He even expressed the delivery so my son could have it for tryouts. Thanks for all your help and delivering on all levels!

Réponse de batflipshop.com
Responsive and accurate about estimated delivery time on a preorder. Would use again.

Réponse de batflipshop.com
I really appreciate the communication throughout the whole process.

Réponse de batflipshop.com
Quick response when I had questions about the bat we were thinking of purchasing. Quick shipping, good communication. Would buy from here again.

Réponse de batflipshop.com
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