Outstanding Customer Service - Many many thanks Jake for your prompt and smart response to replace the bathroom cabinet that had been accidentally damaged. The new replacement arrived next day and has... Voir plus
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Lisez les avis des autres
I recently placed a large order with Bathroom Point for most of the fittings and furniture for our new bathroom, and I couldn’t be happier with the whole experience. Everything went very smoothl... Voir plus
The toilet was leaking water from underneath , The toilet seat is sliding all over the place ,the rubber seals are loose , and I cannot tighten anything , and the sink plug hole does not drain wa... Voir plus
This company is par excellence, I ordered the wrong size shower. And had builders on site the next day. Jake on the phone was so helpful and understanding. He organised an early morning drop of with t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Bathroom Point is a proud family-run business that has been serving customers since its establishment in 1996. With over two decades of experience, we have developed a deep understanding of the bathroom supply industry, catering to both the retail and trade sectors. Throughout the years, we have built a reputation for excellence thanks to our extensive inventory, which includes an impressive variety of styles and colours to suit every taste and budget. Our knowledgeable team is dedicated to helping you find the perfect bathroom solutions to meet your specific needs and preferences. We are committed to providing reliable supply and delivery services, ensuring that your orders arrive on time and in perfect condition. Our after-sales support is equally important to us; we believe that our relationship with customers doesn’t end after a sale. Rather, we strive to provide ongoing assistance and advice to ensure your complete satisfaction. At Bathroom Point, we take great pride in our commitment to quality, customer service, and family values. We want you to feel confident that when you choose us, you are in safe hands and will receive the best products and support in the industry.
Coordonnées de contact
Unit 20 Penrice Court, Llansamlet, SA6 8QW, Swansea, Royaume-Uni
- 0800 061 4140
- info@bathroompoint.co.uk
- bathroompoint.co.uk
4,6
Excellent
143 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Absolutely brilliant company!
They say first impressions matter. My very first impression speaking with someone in customer service got me hooked. They were honest, courteous and friendly. I felt the humility of a small, family-run company.
I bought a Litchfield i6 1200mm Sliding Shower Door and side panel. This turned out to be such an excellent product, sturdy and very well made. Delivery was seamless and on time, which meant we had no delays to our house revamp project.
I recommend this company without any reservations and would happily do business with them again. I experienced no issues whatsoever and I simply cannot fault them in any way. Truly exemplary!
14 mai 2024
Avis spontané
No complaints here! Gem of a company
Found this gem of a company online after searching for a bathroom, the price smashed all the bigger retailers and it felt nice to give to a family run business rather than a chain business. Customer service was amazing, dealt with Jake who was all to happy to assist. Definitely will be recommending and using this company in the future! Cheers guys.
23 juillet 2024
Avis spontané
Absolute breath of fresh air!
Absolute breath of fresh air!! Jake and the Bathroom Point team have been outstanding from the off. Great communications, friendly, efficient and super honest.
They were super helpful when I needed to change and add to my order, even more helpful when I had to return one of the items as it didn't quite fit with our design.
I would highly recommend.
18 juillet 2024
Avis spontané
Arrived on time
Arrived on time. Good communication and follow up. Haven't got the shower installed yet so can't comment on the products themselves
5 juillet 2024
Avis spontané
Good customer service and range of…
Good customer service and range of products.
10 juillet 2024
Avis spontané
Great products, amazing customer service
Top quality products but it is the customer service that really sets this company apart. I made a bit of a mess of my order on both occasions (all my fault!) but the customer service on both occasions was absolutely second to none with them being really responsive in ensuring that they still dispatched the items in a timely manner with very reasonable delivery costs. I will definitely use them again! Special shout out to Jake
25 juin 2024
Avis spontané
Very good quality items for competitive…
Very good quality items for competitive prices.
Excellent customer service, such a lovely company to deal with. Couldn’t do enough for us.
Keep up the good work Bathroom Point
28 juin 2024
Avis spontané
Competitive prices and great customer…
Competitive prices and great customer service. A pleasure to deal with. Thank you!
19 juin 2024
Avis spontané
Great Customer Service
Haven't installed prouduct but looks good and had great customer service when there was an issue with tracking the order. Really helpful in checking its location etc.
12 juin 2024
Avis spontané
Amazing customer service and experience…
Amazing customer service and experience from the team at bathroom point. Perfect product and great customer service. I couldn't recommend them enough.
12 juin 2024
Avis spontané
Réponse de Bathroom Point
Thank you for your review! We are so happy you enjoyed shopping with us, and we hope to see you again!
Damaged items received.
My first item arrived damaged which was replaced without any fuss and customer service seemed great, second item was also damaged and it was implied I had caused it, had to escalate through third party which processed my original payment to obtain refund.
19 mai 2024
Avis spontané
Great quality and price speedily delivered
Ordered my mirrored cabinet and it was delivered 2 days later. Free shipping with excellent communication all along. The product itself is great. Such a handy size as there is quite a lot of storage room inside. I chose it as I can charge electric toothbrushes inside. It came with bluetooth which is fab too...such a clear sound quality through the speakers. It appears very well made and I hope it will stand the test of time. Great overall experience with this company. Thank you!
29 mai 2024
Avis spontané
Réponse de Bathroom Point
Many thanks for taking the time to leave us such a great review. We are thrilled you are happy with the service and product purchased.
Got what i ordered in a timely manner
Got what i ordered in a timely manner. Got swift response for my email.
15 mai 2024
Avis spontané
Réponse de Bathroom Point
Thank you for the positive review 😄
Highly recommended
Highly recommended! This Swansea- based company shipped to London very quickly. I ordered a bathroom suite and radiator. The cost was very reasonable and the items are such good quality. Love my new bathroom :) have recommend to friends and family.
2 avril 2024
Avis spontané
Réponse de Bathroom Point
Hi Jo, thank you very much for taking the time to leave us this fantastic review! We are so happy that you are satisfied with your products.
amazing customer service
What amazing customer service. I ordered an item, which was delivered really quickly, only to realise it was no longer needed. Jake was extremely efficient and helpful when I emailed to organise a return sorting out postage for its return then a refund.
Brilliant service thank you.
16 avril 2024
Avis spontané
Réponse de Bathroom Point
Thank you for the review! We are very happy that you were so pleased with the service you received.
I order on Thursday before Good Friday…
I order on Thursday before Good Friday and packaged still arrived on Saturday. The item was better quality than I expected although I must admit to not reading the description properly. Jake was helpful and very prompt and courteous. I would giving these guys a go.
30 mars 2024
Avis spontané
Amazing customer service
Amazing customer service, Jake went above and beyond to assist with all my queries. The price and quality of the items which I ordered were really great too. Would 100% shop here again!
15 mars 2024
Avis spontané
Fantastic really helpful and very…
Fantastic really helpful and very competitive. Fast delivery with updates throughout. Highly recommended 👍
8 mars 2024
Avis spontané
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