Battersea Avis 

282
•
TrustScore 4 sur 5

4,2

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Noté 5 sur 5 étoiles

After both having Battersea rescue dogs for 17 years we decided to visit Battersea once again to rescue a cat to join us in our new home. The team at Battersea explained how the adoption process... Voir plus

Noté 1 sur 5 étoiles

After being contacted by BC&D home spending at least an hour on phone about regarding a dog that might be suitable for us.We decided to go and visit the dog next day only to receive a call an hour la... Voir plus

Noté 5 sur 5 étoiles

We recently rescued our cat Gus from Battersea Old Windsor. Battersea and the fantastic team were helpful from start to finish and made the process so easy. Gus has settled fantastically into his new... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We were SOOOOooooooo impressed with the interview process and all the helpful advice received. The adoption interviews were certainly fairly stringent and in-depth but also speedy so that our applica... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Association caritative

Écrit par l'entreprise

Battersea is here for every dog and cat, and has been since 1860. For 160 years, we've gone from one home in London to three rescuing and rehoming centres across the country and have cared for over three million vulnerable animals.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

282 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 76 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,2

Tous les avis

(282)

72 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent support when adopting Copper

My experience with Battersea when adopting Copper has been amazing the excellent communication and advice from all the staff has been exceptional including the veterinary nurse the additional needs like the food package along with the security blanket has made the process not stressful for the cat or myself. Also the amazing foster Mum who had some brilliant advice and answered all my questions.

7 octobre 2023
Avis spontané
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Réponse de Battersea

Hi Nikki, thank you so much for sharing your rehoming experience. We're so glad that you found our advice helpful. It's always of the upmost importance to us that our animals and owners have everything they need to settle in well. We wish you and Copper all the best!

Noté 5 sur 5 étoiles

Amazing

Such lovely caring people and made George (cat) their priority, to ensure he was well and been to the Vets before he came home.
We had a handover from the foster carer which was so helpful to settle George in.
Shaun from Battersea Communities was amazing and kept us up to date on the re homing and was and still is on hand for any questions we may have.
Thank you so much Battersea from 2 Happy humans and a very happy George.

12 octobre 2023
Avis spontané
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Réponse de Battersea

Hi Mr Glover, thank you for your review. We're so pleased to hear that George is settling in well, and that our fantastic team have been able to help you along your rehoming journey.

Noté 5 sur 5 étoiles

All the staff with whom we came into…

All the staff with whom we came into contact,from those "manning" the car park to the vet,were very helpful, friendly and professional.
Little kitten Frieda has been given a great start to her life. It is an anxious time re-homing a rescue animal but we came away feeling supported and reassured we could contact the team at any time afterwards. THANK YOU ALL

9 octobre 2023
Avis spontané
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Réponse de Battersea

Hi Jane, we're so glad that you felt supported and reassured during your rehoming process. We hope that you and little Frieda are very happy together.

Noté 5 sur 5 étoiles

Really friendly staff

Really friendly and helpful staff who have been so great throughout the rehoming experience. Would definitely recommend Battersea and choosing to adopt a rescue pet.

30 septembre 2023
Avis spontané
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Réponse de Battersea

Hi Lauren, thank you for sharing your experience. We're so pleased that our wonderful team were able to help you.

Noté 5 sur 5 étoiles

Jazz Hands !

I've just adopted my cat Jazz from Old Windsor and it was a brilliant experience, everyone was lovely and I really felt they wanted him to have a new home and be contented

21 septembre 2023
Avis spontané
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Réponse de Battersea

Hi Julie, thank you so much for your review. Making sure our animals find the loving home they deserve is so important to us. We're so glad that Jazz is settling in well.

Noté 1 sur 5 étoiles

Upset potential rehomer

Some polices need to be reviewed and updated. Wanted to rehome and indoor only cat but was declined as I didn’t have a cat flap with 24-hour access to the outside. There is not need for an outside access for an indoor only cat as it can be very dangerous for those breeds! Can’t believe they think it’s better for cats to stay in a shelter in cages rather than chill on a sofa with a family. Very disappointed

22 septembre 2023
Avis spontané
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Réponse de Battersea

Hi AK, as a rule we do not generally rehome cats to live entirely indoors and require potential homes to have outside access to a garden or other form of outside space. It’s important for the welfare of the cat that they have the opportunity to explore outdoors. There are some exceptions to this for cats with specific medical conditions, and we treat each case individually. If you would like to discuss this further please e-mail info@battersea.org.uk.

Noté 5 sur 5 étoiles

Helpful and knowledgeable.

Very helpful and knowledgeable which helped us choose the right cat rather than the nervous one which we originally thought about rehoming.

10 septembre 2023
Avis spontané
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Réponse de Battersea

Hi Marion, thank you for sharing your experience. We're glad that we were able to help match you with the right cat for you.

Noté 5 sur 5 étoiles

Fantastic experience

Everyone from reception to the nurses were so kind and understanding.The accomodation for the cats was very clean and comfortable.The love for the cats was very evident

10 septembre 2023
Avis spontané
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Réponse de Battersea

Hi Pauline, thank you for your review. Making sure our animals get the care and love they deserve is of the utmost importance to us.

Noté 1 sur 5 étoiles

Stopped my monthly payment as I was…

Stopped my monthly payment as I was being pestered by a consultancy firm asking me to pay more. This firm was costing them £10’s of K’s so don’t need my money.

11 septembre 2023
Avis spontané
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Réponse de Battersea

Hi Mr Patchet, we're sorry to hear this. As a charity, we rely on the generosity of the public to continue to fund our vital services helping dogs and cats and the people who care for them, and we value every single donation. If you do not want to receive a call from us, please contact our Supporter Services team on 0300 323 1216 between 10am-4pm or email them at fundraising@battersea.org.uk, who will be happy to fulfil your request. Thank you for supporting rescue animals everywhere.

Noté 5 sur 5 étoiles

Amazing Battersea as always

I have just rescued my 4th Battersea dog. I cannot thank the staff at London & Brands Hatch Centre enough for all the hard & rewarding work they do. It’s good to know that my dogs have had a great start with Battersea before they came to me. Have only had my Cookie for a week now and she has settled so well after a bad start for her. Thank you again Battersea you are an amazing rescue centre.

5 septembre 2023
Avis spontané
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Réponse de Battersea

Hi Karen, thank you for giving Cookie and your three other Battersea dogs such a loving home! We're so glad that Cookie has settled in well.

Noté 5 sur 5 étoiles

The experience was fantastic and the…

The experience was fantastic and the process was good and I would recommend anyone to get a dog from Battersea the dog we got has settled in well

3 septembre 2023
Avis spontané
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Réponse de Battersea

Hi Kim, we're so happy that your new dog is settling in well. Thank you for sharing your experience with us.

Noté 5 sur 5 étoiles

Love Battersea…

Battersea are an amazing charity and the process from start to finish was excellent. We saw three cats and were told all about them, background, behaviours etc. We chose our cat and took him home the same day. I would definitely recommend them for rehoming and our cat Spock has settled in nicely to our home.

17 août 2023
Avis spontané
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Réponse de Battersea

Hi Emma, thank you so much for your review. We're pleased to hear that you had a great experience rehoming Spock. Making perfect matches is so important to us!

Noté 5 sur 5 étoiles

Delightful & Fulfilling Experience

Working with Battersea Cats & Dogs was an absolute delight.

My new companion, a senior cat called Smudge, could not be a more perfect fit for me. I've never met a more affectionate cat, and she has enriched my life exponentially.

The volunteers went out of their way to accommodate me and took excellent care of Smudge in the meantime.

9 août 2023
Avis spontané
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Réponse de Battersea

Hi Christine, we're so pleased that our incredible rehoming team were able to match you with Smudge.

Noté 5 sur 5 étoiles

Best rehoming centre I've ever experienced

I collected my beautiful cat, Coco, today from Battersea in London. The staff were absolutely amazing especially Paige and Graham on the reception desk. They made me feel so welcome. The process was dealt with professionally and I have nothing but admiration for the team. Well done. Highly recommended.

18 août 2023
Avis spontané
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Réponse de Battersea

Hi Debbie, thank you so much for sharing your experience. We hope that you and Coco are very happy together.

Noté 5 sur 5 étoiles

Amazing staff at Battersea

The information I was given by the carers at Battersea was excellent. When we arranged a visit to see our puppy Jax, he was exactly what we had expected. They had done a wonderful job with him while he was with them. He is great with walks and recall and they have great advice about using his food throughout the day as rewards. That definitely works. Thank you to all the amazing staff at Battersea. Jax is now very settled in his new forever home with the Davisons xx

4 août 2023
Avis spontané
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Réponse de Battersea

Hi Natasha, thank you so much for your review. We're so happy that you found our advice useful and that our amazing team were able to match you with the lovely Jax. We're pleased to hear that Jax is settling in well!

Noté 5 sur 5 étoiles

What an amazing place to go to

What an amazing place to go to , the team there are amazing and so helpful, our little Buddy is setting in amazingly in his forever home.

4 août 2023
Avis spontané
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Réponse de Battersea

Hi David, we're so pleased that our team could help you to find your Buddy!

Noté 5 sur 5 étoiles

Battersea rehoming is amazing

The online registration was simple and quick. Battersea deal with all your needs during this and what you have to offer and what you would like. They will match you to a dog if they can and the whole team are very passionate about the whole process and making sure both you and the dog are a match. They are superb to work with and so informative at all stages. They even want you to update how everything's going when you rehome a dog. They have tons of videos and advice online. You really could not be in better hands and so are the dogs.

27 juillet 2023
Avis spontané
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Réponse de Battersea

Hi David, thank you so much for sharing your experience. We are really glad that you've found our advice helpful and our incredible rehoming team could help you find your perfect match. We hope that you and your new furry friend are very happy together. Be sure to keep us up to date with how you're getting on.

Noté 5 sur 5 étoiles

Meeting and collecting Frank…

We thought our visit was well planned by the Battersea team. .Being greeted cheerfully on arrival by reception team to meeting our kitten, being interviewed and talking through kitten’s health and well being. All questions asked were answered by the team who clearly knew their stuff. It was a comfortable and professional experience. Such a lovely place, with a team who clearly love what they do.

28 juillet 2023
Avis spontané
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Réponse de Battersea

Hi Laraine, we're thrilled that our amazing team could help you with your rehoming journey. We wish you and Frank so much happiness!

Noté 5 sur 5 étoiles

Ourstanding

So helpful, caring and understanding of what cat's would suit us.
Have adopted from Battersea before and would recommend

30 juillet 2023
Avis spontané
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Réponse de Battersea

Hi Berenice, thank you for your review. We're so happy we could help you find your perfect match.

Noté 5 sur 5 étoiles

Our experience from Battersea of…

Our experience from Battersea of Windsor was amazing from the word go. The staff are amazing; professional & friendly; communication was supportive & informative & is continued after we adopted our girl. BOW has beautiful surroundings that are very well maintained. Please consider adopting it is so rewarding & the love is endless.

Thank you BOW xx

1 août 2023
Avis spontané
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Réponse de Battersea

Hi Tina, we're so happy that our amazing Battersea Old Windsor team were able to match you with your new furry friend. We think they're great too!

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