Buckley Topsoil & Landscape Supplies Avis 

307
•
TrustScore 4 sur 5

4,1

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Noté 2 sur 5 étoiles

The two stars are for the soil which does seem to be of good quality. However, they delivered this soil (for a vegetable garden) on a MB (Methyl Bromide) pallet. Methyl Bromide is a chemical pestici... Voir plus

Noté 5 sur 5 étoiles

A huge shout out to Matthew, informative and professional. Absolutely outstanding service from the first initial enquiry to amazing quality top soil delivery. We couldn't have asked for a better servi... Voir plus

Noté 5 sur 5 étoiles

Great service as always. I’ve used this company several times while sorting out both my front and back garden. I usually order online, but today I phoned and had 3 tonnes of quality topsoil del... Voir plus

Noté 5 sur 5 étoiles

Really impressed with the service from Buckley Landscape Supplies. We ordered turf and it was booked for an AM delivery — Matt personally chased up Palletforce for an ETA and made sure it arrived befo... Voir plus

À propos de l'entreprise


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4,1

Bien

TrustScore 4 sur 5

307 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,1

Tous les avis

(307)

22 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Delivered on a toxic MB (Methyl Bromide) pallet

The two stars are for the soil which does seem to be of good quality. However, they delivered this soil (for a vegetable garden) on a MB (Methyl Bromide) pallet. Methyl Bromide is a chemical pesticide and is a known health and environmental hazard, making the pallet entirely unsafe for a garden setting. While the soil itself may be fine, soil suppliers and their couriers need to guarantee that residential garden deliveries use safe, Heat-Treated (HT) pallets instead of toxic chemical ones. I now have to dispose of this hazardous waste myself since I have had no response from either Buckleys or Palletforce. Gardeners beware.

Update: It has cost me £48 to have this Methyl Bromide pallet collected and safely disposed of - due to its toxicity you cannot cut them or transport them easily and safely yourself.

8 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

Great customer service, very helpful and willing to go the extra mile. Matt has been excellent, always fast to respond and deliver services

30 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

A huge shout out to Matthew

A huge shout out to Matthew, informative and professional. Absolutely outstanding service from the first initial enquiry to amazing quality top soil delivery. We couldn't have asked for a better service. 100% recommended and will use again! Truck driver was lovely too! We love nice people and this is the place to go

24 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service as always

Great service as always. I’ve used this company several times while sorting out both my front and back garden.

I usually order online, but today I phoned and had 3 tonnes of quality topsoil delivered in just over 2 hours.

Mick is knowledgeable about all aspects of the products and landscaping, and he’s always willing to offer advice.

Top local company — reliable, helpful, and competitively priced.

27 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Local Business

Great service, would recommend and already have!

Ive ordered many times from here and will continue to do so. They recently had issues with the lorry but kept me updated so that I could plan accordingly.

Delivery driver is a great guy and very helpful.

All the materials I have ordered have been great quality. Thankyou very much.

12 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Really pleased with our experience

Really pleased with our experience!

We’ve used these guys twice now, and it’s been exceptional. The lorry driver is such a lovely guy and really knows his stuff.

We had hardcore delivered and then paid for a grab hire to remove all the garden waste.

We are still midway through our project, so will be using these for our next few orders.

Thank you again for your help!

13 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Wow what a service

Wow what a service! Both Friday night and Saturday night i requested more materials as I'd ran out, both days requested they were there the next day very helpful and friendly. Spot on!

10 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

I have now had the unfortunate pleasure…

I have now had the unfortunate pleasure of experiencing this companies lies.
I placed an order Thursday and got a call Friday saying they wouldn’t be able to fulfil it, but will put me on Mondays delivery - fine with me! Only Monday comes and I’m starting to get tetchy… I call to be told ‘oh it’s being fulfilled with MKM as our truck is out of use, I’ll chase for a delivery date and get right back to you’. I hear nothing, so I call back after 50minutes to be told ‘it’s definitely today, as soon as MKM get the truck, it’ll be on its way to you’. It gets to 3pm and I’m convinced it isn’t coming.. so I call again to be told ‘yep delivery between 4-5’. So I’m thinking great! It gets to 4:45… no delivery. I call again.. no answer. I must have tried 10+ times. I then call MKM and he says ‘we wouldn’t deliver that late, and there’s no record of your order’. So I’ve been fobbed off the whole day for a lie. Not only that, because it was their delivery day, I have hired equipment to work around that, that’s now costing me extra. I’ll likely end up doing a charge back now because getting a response or delivery is seemingly impossible. I’d stay well clear. I’ll also be leaving a Google review on their ‘Newark Aggregates’ account, which if you’ve had a bad experience, I implore you to do.

27 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Brilliant service

Brilliant service. They had an issue with their lorry and instead delivered it over two days, on a flat bed truck.
A good family firm that resolved a problem and got our topsoil (which looks very good) to us in a timely manner.
Genuinely nice people.

22 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

No delivery and no response

Took money but didn’t deliver and no response to emails. Going via credit card company for refund.

19 avril 2026
Avis spontané
Logo de Buckley Topsoil & Landscape Supplies

Réponse de Buckley Topsoil & Landscape Supplies

Good Morning Gordon, your email received yesterday (Sunday) will be responded to as a matter of urgency this morning (Monday) as soon as we open - as you can see by the email you are responding to is a item dispatched email - so all has been sent off with your booked delivery date from ourselves - we will chase this will Palletforce and ensure we come to some sort of reasonable solution for you at a discounted rate.

Best Regards

Matthew Buckley

Noté 1 sur 5 étoiles

No delivery and no response to calls or emails

Ordered a couple of bulk bags that didn't show up! Called Buckleys who promised to get back to me blaming the Easter Holidays. I called day after day and emailed, never got any response or updates on my delivery. Having to go throught credit card company to get my money back, really dissapointing and a waste of my time.

14 avril 2026
Avis spontané
Logo de Buckley Topsoil & Landscape Supplies

Réponse de Buckley Topsoil & Landscape Supplies

We’re really sorry to hear about your experience and completely understand your frustration.

The delay you experienced was due to the exceptionally high demand placed on our delivery network, particularly Palletforce, during the two short weeks over Easter. This is our busiest period of the year, with sales increasing by up to 10x compared to a normal week.

While we dispatched over 500 orders during this period and the vast majority arrived on time, a very small number unfortunately did not meet their expected delivery date due to Palletforce failures — and we’re very sorry that your order was one of them.

We do everything we can to prevent this, including dispatching orders up to two days earlier than usual and covering additional costs for express delivery. Despite this, delays within the network can still occasionally occur during peak demand.

We’d also like to sincerely apologise for the lack of communication. During Easter week, our phone lines were under significant pressure, and even with three additional team members handling calls, we were unable to keep up with demand. We recognise this isn’t the level of service you should expect from us and can promise that this is not the usual case.

As you are aware the order has already been refunded in full but as a gesture of goodwill, we would love the opportunity to put this right by offering your goods at cost or providing a discount on a future order now Easter week is behind us.

This experience is not representative of our usual service, and we completely understand your disappointment from the Easter Palletforce Delays.

Noté 5 sur 5 étoiles

Great service from start to finish

Great service from start to finish. The topsoil arrived exactly when promised and the quality was excellent, really clean and easy to work with. Delivery was smooth and the driver was friendly and helpful when dropping it in the right place. Made the whole job much easier. Would definitely use again and highly recommend.

13 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Fencing order…

Ordered some fencing. Delivery was fast and reliable and good quality. Will definitely use these guys again for my landscaping supplies!!

24 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Mums Shed

This small, local,family company have provided and installed a new shed for my mum. They also dismantled and removed the old shed. The service they provided was amazing. They went above and beyond to make sure everything was done to mums satisfaction. They were extremely tidy and ensured everything was put back in the new shed once they had finished. I would definitely recommend this company.

17 novembre 2025
Avis spontané

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