Beagle Street Avis 4 715

can’t recommend Beagle Street highly enough. My critical illness claim was handled seamlessly from start to finish, with exceptional communication and incredibly fast responses. Considering I’m currently battling cancer, I really appreciated how respectful, compassionate, and professional the team were throughout the process.

A special mention to Violetta, who was truly outstanding – she went above and beyond to make sure everything was handled quickly and smoothly. The claim was paid out in full for a substantial amount, which has made a very difficult situation so much easier to cope with.

Thank you, Beagle Street, for turning what could have been a stressful process into a smooth and supportive experience. I would definitely recommend them to anyone considering insurance.

Set up a new policy and it was very clear and straightforward. Abdul was incredibly helpful and answered all my questions. He was a pleasure to speak to on the phone.

I took out a policy today and was helped by Markus and Sami.
They were both very patient and helpful and although it was a long process they really tried their best to assist me and get the policy in place.

Updated my life insurance with Beagle. The customer service centre, was very helpful with updating this for me and was knowledgable.

Abdul was really patient and helpful to ensure we took out the correct protection. He was extremely helpful in advising what worked best for us and our family. Would definitely recommend to friends and family. Thank you

Wanted to update my existing policy through beagle street spoke to Abdul and the whole experience was much easier than expected very pleased with the whole process

I discovered I could claim on my critical illness for malignant melanoma though my diagnosis was nearly 8 years ago so was worried it had been too long to claim, however it wasn't and my claim was successful. I have received my payout within a month of claiming. I was kept up to date throughout, Violeta was especially hotel, always responding quickly if I had a query. Would definitely recommend to anyone needing cover 😊

My husband passed away April this year within this very difficult,
I started the processing the claim at end of May 25, I found the team at Beagle Street, extremely helpful ,they have kept me informed of my claim at ever stage, I have received a call this morning from Lisa, advising me that the claim is complete .from start to finish the team have been professional, efficient and respectful. Thank you Beagle Street Team.

Abdul was really helpful setting up life insurance for me and helping me secure the right policy for myself as a single mother. If I have any issues in the future he’s the guy I’ll be asking to speak to!

Had the pleasure of speaking with Abdul today to set up a new life and critical illness policy. He took his time explaining each stage of the process very clearly, great, customer service

Abdul was a great help.

Abdul was helpful and really explained everything to me with patiences and grace! He is very knowledgeable and I feel so much better that I have set up a policy to fit my needs today! Thank you so much Abdul 🙂

I have contacted Beagle Street by e mail and nothing to update my address, telephone number which l did when l moved to gain my account/policy number and any paperwork l have never recieved. And at this point nothing but l am still paying my monthly payments and received nothing back. But if l pull out of my payments l loose everything l have paid in.

I got this from Beagle street at the end of last year and found out they had been taken over by another company which l did not know.

Reply from Beagle Street

17 Dec 2024
Hi Kevin

I'm sorry you're having trouble logging into your account.

Beagle Street have recently been aquired by OneFamily. Please email your policy number to or alternatively, call us on 0800 247 247 so we can look into this for you.

Thanks,

Shauna
Customer Relationship Representative

I am so shocked and very disappointed as l would expect assistance.

Sammi was really helpful with setting up my policy over the phone. He took the time to answer my questions and ensure I understood everything. Really great customer service! Friendly, professional and informative. Thanks Sammi!

Lack of admin and slow customer service. Took out the policy a week ago for life insurance and emailed because I didn’t think I’d be covered if I had an accident for horse riding. Slow response time so today I called. Spoke to a lovely gentleman who I wish I had got the name of. He checked with underwriters and all was well so I asked him to make sure the policy would not be cancelled. All was assured.
By the afternoon the policy has been cancelled by Rosie! So after all that faff I’ve no policy. Pointless me getting it reinstated as I’ll have lot out on the benefit too. So now they have lost a customer!
A comprehensive list of sports that are excluded would have avoided all this but there is no information about this on their website or account.

Amazing customer service.

I rang today as I needed to separate my life insurance from the joint policy I held. David F was really helpful and it was a quick and painless process. Thank you so much.

We lost our Daughter last year at the age of 38, and she had a policy with Beagle Street. The people involved have been amazing and very compassionate towards this claim, I filled in the form, and have had regular emails through the whole process. Now we have had Probate through the claim was settled immediately.
I would like to thank all those involved, especially Lisa one of the claims handlers who was very kind.

Excellent phone service. I spoke with Sammy, he was extremely helpful and made decisions about my purchase very straightforward.

I had a very positive experience with ABDUL regarding my life insurance cover. Abdul was professional, knowledgeable, and took the time to clearly explain all my options. I appreciated his patience in answering my questions and helping me feel confident in making the right decision for my needs. The process was smooth and efficient thanks to their guidance. Highly recommended!

A five star experience from start to finish. We had a decreasing life insurance policy with critical illness cover taken out in 2014. This year I was unfortunately diagnosed with Cancer. The Beagle Street claims team were simply outstanding. Emails were answered within the hour, information gathering was painless and fast and within a month of initial enquiry the payout was made.
This has changed the shape of our future beyond measure. I am so glad we took out the policy but even happier we chose to use Beagle Street. I cannot recommend them highly enough.
Thank you Beagle Street!