Beagle Street Avis 4 715

They changed their name appearing on direct debits without warning so I cancelled the direct debit.
Then received an email a week later stating they're changing their name and to lookout for the new name on bank details.
To reinstate it I jumped through endless hoops, answering 10 security questions via email to get a "thanks for answering those correctly, to reinstate it call this number" absolute waste of time to just reinstate the direct debit. I replied stating I'd like to cancel the policy instead and received no reply, this was one month ago. Customer service is appalling. Avoid this company

Excellent service received from Abdul and Stuart in sorting out my life insurance. I asked for a call back and I was called back at that time. Very friendly and efficient

Marion was brilliant today.
Was very helpful and very clear on what insurance I was taking out to understand if that insurance was right for me.

Policy numbers are really unique

Lisa was very helpful today, answering my enquiry about the DD date of payment for a policy. Very professional and friendly. Thank you very much :)

Stewart/ Stuart was lovely. Really helpful and explained everything to me. Updated my policy for and made me feel at ease.

Discriminatory practices against people who take care of their mental health.

If you have suffered from even mild problems.that don't impact your life, because you manage them well, this company will not cover you.

Responding to reply: yes, you absolutely do discriminate based on mental health. Despite the fact that I am stable in all aspects of my life, I am unable to get life Insurance coverage specifically because I got treatment for my PMDD in September. Your company considers me 'mentally unstable' due to this and will now not cover me for a year. That's your policy. It is harmful and punishes people who do the right thing and look after their health.

I have written an email to them about this. If they decide to be fair and reasonable I will change this review and recommend them to everyone.

As it is, I cannot recommend a company that treats people doing everything right this badly.

Good service.
Had a chat with Samy on the phone .Nice genuine lad ,he was were helpful .

Received a call to check I was happy with my policy and if any issues. I had some issues accessing my online log in to view the policy documents however Abdul was really helpful and patient in getting me logged in in no time. This is my first correspondence with Beagle Street since taking out the policy online and I'm very happy I have chosen to use their services due to the exceptional service.

I got a quote for life insurance ahead of buying my first house. Owing to a bug on the website I called up Beagle Street on Aug 1st to continue the application. Despite my application reading "Miss" she kept pointedly calling me "Mr" and incorrectly claiming she had to. Her behaviour was both rude and violated the Equality Act. I did not expect someone from Beagle Street to be so poorly trained or behaved. I meant to write a complaint at the time but I was busy completing paperwork for the house. I completed an application LV= instead with no issues at all.

Charlotte was brilliant in helping me set up a new direct debit, changing my address etc.

Compared to other companies that I have dealt with recently, Charlotte was a breath of fresh air, and is a credit to not only Beagle Street, but also herself.

I email asking for cancellation and my email just goes unanswered for a week which I responded to the same day and this has then went unactioned for over a month, I've now been billed two times after I have gave notice that I want to cancel my insurance because they cannot take action against what should be a simple request to cancel my policy

Now sitting almost 10 minutes waiting for call to be answered which I should not have to make in the first place as I have given everything you need to cancel my policy over a MONTH AGO

edit: spoke to abdul on phone who is hopefully going to progress he was very kind but extremely frustrating experience because of complete lack of communication, hopefully something can be done now

edit2: rectified the next day at least after calling and was refunded so really the best resolution i could have hoped for after initial miserable experience. do appreciate and felt service was excellent after i called and raised a complaint.

Had some unplanned expenditures and had to cancel my policy a month into it. I can say that this process was simple and very easy/quick. Abdul was efficient and lovely to deal with as I only had a small amount of time to organise. Would probably go back when I am able to.

I spoke to Abdul who alleviated some concerns I had after my previous policy was merged over to Beagle Street. He was very informative and reissued some correspondence I hadn't received, and also helped me set up my online account with the new provider.

Abdul was extremely helpful and patient.

I had a lovely phone call with Abdul who was very efficient at sorting out my life insurance policy. He was very polite and had excellent customer service! Very happy customer.

struggle logging in

Pleasant experience, spoke to customer service adviser Abdul, he was very helpful & friendly.

Abdul was very helpful with my request. Amazing customer service overall.

Abdula was very helpful, courteous and very patient. Solved my query right away.