beautyamora.com.au Avis 

Warning: Poor Experience with Beauty Amora

Do not order from Beauty Amora unless you’re happy to wait indefinitely for basic order confirmation and updates that never come.

I placed an order only to later find out the product was out of stock. Despite multiple emails, I was given vague and unhelpful responses and excuses about trying to source stock. Eventually, I had to push for a refund, which took over a month to process.

If you enjoy chasing companies for updates, receiving inconsistent communication, and waiting weeks for a resolution, then you may have a better experience than I did.

Otherwise, I would strongly advise avoiding this retailer.

I don’t know if this company has changed hands or something recently - I have ordered from them before with no issue. I can even manage the clunky website because the prices are quite good.

However I recently placed an order and paid more for express shipping and over a week after the money was deducted from my account, the order still hasn’t processed. Express shipping times were indicated as 1-3 days (understandable as I ordered on a weekend). It has not even been shipped yet.

Pretty disappointing experience after mainly ok ones, but I can see it’s not uncommon. I wish I had read reviews beforehand.

Product Failed After 5 Months – Disappointing Customer Service and Warranty Handling

Purchased an Age-R Booster Pro from Beauty Amora. The device stopped working after about five months of normal use. I provided video evidence showing the product would not turn on and returned it at my own expense as requested by customer service.

Beauty Amora later advised that they could not replicate the issue and required me to pay additional return postage to have the item sent back. I was disappointed that I had to pay postage both ways for a product that failed so quickly.

I was also unhappy with the way the matter was handled. After I disputed the additional postage charge, I received an email stating that if I did not pay within 7 days, the product would be disposed of and I would not be entitled to any compensation.

Overall, I found the warranty process frustrating and unsatisfactory.

Based on my experience with the warranty process and customer service, I would not purchase from this company again and would not feel comfortable recommending them to friends or family.

I wanted to rate this website 2 stars for the price discounts, but when I found out some items are actually cheaper on amazon.com.au with free 2 day shipping on prime customer items, I decided to downgrade the star rating.

The biggest problem I have with this website is not only the technical issues where not all items are displayed when checking out (huge issue) also some of the "discounts" will show that you can add a special item to your cart for $2 but then when you say okay or add, it goes back to full price.

The second biggest problem I have with this website is that they claim to ship from an Australian Warehouse. If so, why do they use an international courier company? I feel like if you're an Australian Warehouse you can ship using Australian Post no problem and at lower cost, and customers can track their items....

Which brings me to my last and important issue, in my order confirmation email where they inlcude my "tracking number" there's a stipulation in the email stating that it may take up to 3 days for the website to show any tracking information. It has now been over 4 days and I am STILL unable to track my package.... FROM THE INTERNATIONAL COURIER. I may update when I receive the package and see what the return address is or if it's even listed. This is terrible customer service. So many other K and J beauty providers have so much better discounts and shipping quality.

SAVE YOUR MONEY AND TIME. Move on to Lilabeauty, W Cosmetics, Amazon Prime, etc... don't waste time or money on BA. MASSIVE FALSE ADVERTISING.

I wanted to try the tanning gummies at the introductory reduced price. They didn't work for me. I then received another package and my bank account debited for the full amount of $64.... this company are debiting my account weekly even though I have contacted them and told them to stop! I wish I'd read the reviews first. Buyer beware. One package they charged me for didn't arrive, I just received another one which I'm sending back. The product could well work for some but for me it was a very expensive lolly!

I honestly wish I had checked reviews before ordering from Beauty Amora. This has been one of the worst online shopping experiences I’ve ever had.

It’s been over 20 days and I still haven’t received my order. The tracking hasn’t updated properly and just sits there with no clear information. At this point, it genuinely feels like they don’t even send the products.

Customer service is basically non-existent. I’ve sent multiple emails asking for updates or even a refund, and there has been absolutely no response. Not even an acknowledgment. It’s like your money just disappears and no one cares.

For a company that operates online, this level of service is unacceptable. Delays can happen, but completely ignoring customers is not okay.

Would not recommend at all. Save your money and shop somewhere else unless you’re willing to risk losing both your time and your order.

Obsessed. No, ‘cause what do you MEAN 1.9 rating?? I seriously JUST put in my second order last Apr 15 and it arrived today. !??!?!? People who have a good experience need to do these people justice.

So I first ordered from Beauty Amora almost 2 weeks ago and got the package 7 days later. I have to admit-In the last 2 days, I searched them on Trustpilot and found these reviews. Disturbing, sure. I loathe experiencing bad service from ordering online for skincare products from past experiences buut I was already waiting for it so when it arrived, I did my duty.

Even services go through bad situations/phases. Don’t mind them. I’M a customer for life! + I appreciate the free medicube pdrn pink peptide serum. It’s exactly what I need with retinal.
Thank you for helping me serve these streets💅💋🤭🙏🏻✨ I will most definitely spread the word.
-Adlz

After numerous emails with these people re delay in delivery, I seriously give up. DO NOT PLACE ANY ORDERS WITH THIS COMPANY!!!

Placed a huge order for my wife. Order was never delivered. Instead of taking accountability and sorting out the mistake made by the shipping provider they choose to work with, they left me to have to communicate with the shipping provider. The shipping provider they use is awful (PFL logistics, read their google reviews), overall the back and forth communication took over 3 weeks.

As a business you have a duty to your customers to sort out the issues you create for them, not leave them to have to follow up on your mistakes. What even is the point of this business having a customer service team if they don’t try to help?

Despite proof the parcel never arrived, I was denied a refund and had to file a chargeback, which thankfully was approved.

I ordered the Laneige Lip Glowy Balm from Beauty Amora, and it arrived in an unacceptable condition. The box was clearly tampered with, the tuck tab was torn off, and there was no hygiene seal on the product. If the box hadnt been tampered with this would be less of an issue as i know laneige are not in the havit of wrapping their products in plastic. But as the box had been clearly damaged by a finger going in and bending the carboard and ripping off the top lod, this makes the product unsafe to use, as it had clearly been opened before it reached me.
Despite providing multiple photos showing the damage, Beauty Amora only offered a 10% discount coupon as an apology and refused to provide a replacement or refund. Their customer service repeatedly requested unnecessary photos of the shipping box that I had already discarded, ignoring the obvious hygiene and safety issue.
This experience was frustrating, time-consuming, and concerning for a product that is intended for personal use. I would not recommend purchasing from this company.

The prices are good. There are lots of good coupon code offers that pop up. The website was a bit clunky. I lost my order and had to re-add everything because the site refreshed as I was checking out. It was annoying but I persisted. But I thought it was super dodgy that shipping was around $2, but when I put in a coupon code, the first didn't even work, then the second one did but shipping jumped to $9+ for the same type of shipping.. so I actually didn't save anything. What's the point of offering coupon codes on the site that interfere while shopping if they don't even work or you will increase shipping costs anyway. Didn't end up buying

Never received goods, shipper told me parcel had been lost and sender needs to submit a claim. I forwarded this on to them but nothing was done every time I contacted them all they say is “we are contacting our relevant department” then nothing further

I’m really disappointed with my experience. I placed an order and still haven’t received my parcel. Although a tracking number was provided, the status has been stuck on “pending” for over a week with no updates at all. This lack of progress and communication is frustrating and unacceptable. I expected a much smoother delivery process, and this has definitely affected my trust in the service.

There was an item missing from my order, they asked for photos which I provided, then stopped replying. Opened a dispute through PayPal, only then did they reply to that with a tracking number (I received the parcel, there was an ITEM missing, not the parcel). They agreed to a refund via email, then after the PayPal case was closed, kept saying 'there is a chargeback claim from your bank so we cannot process a refund, refer to the dispute results'. The dispute was closed because I was not willing to file a police report (because again, missing item, not missing parcel) and it was closed after they agreed to refund me in an email. They still have not provided any refund and will not provide any transaction ID to prove they attempted to or a chargeback claim ID (which does not exist because I didn't file a chargeback through the bank - I didn't even pay that way!!).

They have not provided a product I paid for and now REFUSE to refund it, which is breaking Australian Consumer Law - and they show no care or concern for the breach OR for fulfilling their legal obligations

NEVER USE THEM!!!

I ordered from this company 2 months ago. I have not received the products I paid for and am currently still fighting for a refund. Customer service is pretty much non existent. Basically they have have taken my money and I have received nothing in return. There is little evidence that they intend to do anything to rectify the situation

Ordered 18/2/26 and order is still processing when it’s suppose to be based in Australia. If you want items fast then order elsewhere. This is the 2nd time. Last yr an order took 8 weeks and items were out of stock. Never again.

Deceptive business practices - please avoid using this company.

They have spent 10 working days (so far) trying to locate my parcel within their Australian warehouse.

They still haven't managed to locate it yet - which is unacceptable. They say they cannot confirm the status of my order because it may have been "packaged for shipment".

Ergo, they cannot locate my parcel within their warehouse... because it is a parcel. Very strange.

Such a bad service...its been 16days my order is still not processed.
A serious action must taken against such businesses who trouble the customers and dont even regret on this. Such a waste

They came fast! I placed the order last week, 3 February. Since this is my first time ordering from them, I made a little research about them after placing the order. I saw large volume of negative feedback which made me think that my order might not come. I was wrong! It came today 9 February, exactly 1 week including weekends and the day that i placed my order. I'd say it's well packed and expiration date is 2 years from now. Great job guys!

Very disappointing experience with Beauty Amora. After placing my order, it wasn’t showing on their website at all, and I was told it had been lost — despite having proof of payment via PayPal. Only after I emailed saying I would seek a refund through PayPal was I told it had been shipped. However, only a shipping label has been created, with no actual tracking or movement since.

The label was created on 29/1/26, seven days after purchase, and the parcel is still showing as sitting in Sydney with no updates from Aramex.

Poor communication and misleading information. I’m still waiting for my order and would not recommend based on this experience.