UPS got sent the wrong email address. Our email address is LS@company and UPS seems to have sent an email to IS@company. Which meant that we were unable to pay for the custom costs through the correct... Voir plus
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Lisez les avis des autres
Very fast shipping, and the books were in excellent condition, just like brand new. The only thing I would’ve improved was the packaging - the box was not really holding things within it, the side fla... Voir plus
L'entreprise a répondu
The company is a great source for any study material. The range of books is excellent and I had no trouble finding what I needed. There Web page is easy to navigate and once ordered, a quick personal... Voir plus
L'entreprise a répondu
Efficient shipping at a very reasonable cost. Online store easy to navigate. I particularly liked that my shopping cart didn't time out and was saved as I kept coming back to it, adding and modifyin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Grossistes en livres
- aussi dans
- Librairie
- Magasin de fournitures scolaires et matériel pédagogique pour enseignants
- Service de distribution
Écrit par l'entreprise
BEBC - Books for English provides English Language Teaching books and resources for universities, Colleges, Private Language Schools as well as teachers and students. We also supply Higher and Further educational resources for universities. (ELT, EFL, TEFL, TESOL, EAL) BEBC have over 48 years experience in the industry and supply books on behalf of publishers such as Oxford University Press, Cambridge University Press, Pearson, Macmillan & National Geographic Learning as well as UK based and European based publishers. BEBC supply material for all General English lessons and resources for exams such as IELTS/CAE/FCE to help with the IELTS/Advanced/First exams. We offer Worldwide delivery and very competitive discounts. Free online UK delivery for over 20 books ordered.
Coordonnées de contact
Unit 4, Albion Close, BH12 3LL, Poole, Royaume-Uni
- 01202 715555
- elt@bebc.co.uk
- bebc.co.uk
4,5
Excellent
238 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Expert and helpful advice.
Tremendous exper, patient and practical advice and support.
28 septembre 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Louise,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We pride ourselves on having an extensive range of stock and quick and reliable customer service.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
I recommend for cooperation.
Friendly and courteous managers who value the reputation of their company.
14 septembre 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Vladimir,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We pride ourselves on having an extensive range of stock and quick and reliable customer service as well as going the extra mile to help customers with their issues.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Fast and efficient
9 septembre 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Khalid,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We pride ourselves on having an extensive range of stock and quick and reliable customer service.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Thank you for book
30 août 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Dmytro,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We pride ourselves on having an extensive range of stock and quick and reliable customer service.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Réponse de BEBC - The Bournemouth English Book Centre
Dear Melike,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We pride ourselves on having an extensive range of stock and quick and reliable customer service as well as fast delivery.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
The company is a great source for any…
The company is a great source for any study material. The range of books is excellent and I had no trouble finding what I needed. There Web page is easy to navigate and once ordered, a quick personalised confirmation is received.
My book was posted 1st class the next day (I ordered after hours) and recieved the following day. The packaging was environmentally friendly, not excessive and the quality of the book on receipt was in perfect condition. Thank you!
5 septembre 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Karen,
Thank you so much for taking the time to leave us a very extensive review and 5 star rating - it really is appreciated!
We pride ourselves on having an extensive range of stock and quick and reliable customer service as well as fast delivery.
Our website has a wide range of material for ELT and we try our best to make it as efficient and easy to use as possible.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
BEBC absolute stars
BEBC offer a wide range of books to meet our students' needs and consistently deliver on time. They always respond promptly and helpfully to enquiries. It's a godsend in such a fast-paced business, and a pleasure to deal with such professionals.
28 août 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Emma,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
BEBC pride ourselves on having an extensive range of stock and quick and reliable customer service as well as fast delivery. We are very happy that you and your students are happy with our delivery times and that you value our customer service and professionalism.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Friendly, prompt and professional
Lots of info on the website, easy to navigate.
Fantastic customer service - very prompt reply by email to a query.
As always, very speedy delivery of materials
29 août 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Angela,
Thank you so much for taking the time to leave us a very extensive review and 5 star rating - it really is appreciated!
BEBC pride ourselves on having an extensive range of stock and quick and reliable customer service as well as fast delivery.
We have been in the Industry for 50 years and making sure our customers receive the best customer service is something we will always strive for.
Our website has a wide range of material for ELT and we try our best to make it as efficient and easy to use as possible.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Réponse de BEBC - The Bournemouth English Book Centre
Dear Olha,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We pride ourselves on having an extensive range of stock and quick and reliable customer service as well as fast delivery.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Fast delivery
27 août 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Oksana,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We pride ourselves on having an extensive range of stock and quick and reliable customer service as well as fast delivery.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Superb customer service!
I needed to add something to my order and received superb customer service from Mandy.
13 août 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Ido,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We pride ourselves on having an extensive range of stock and quick and reliable customer service as well as fast delivery. Our customer service team strive for the best results and we are glad that Mandy could help you when required.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Waiting for my order but good reply from Mandy
I still have not received my order but Mandy replied to my concerns right away. I just hope I don’t have to wait much longer since I have been waiting for 2 weeks now. Once I do I will be able to post a five-star review.
2 août 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Elena,
Thank you so much for taking the time to leave us a 3 star rating.
We are sorry that you had issues with your order. Your order was for some books that were published in Greece so we did what we can to help you get the service you require as this would delay orders to you in Spain.
We pride ourselves on having an extensive range of stock and quick and reliable customer service as well as fast delivery. Our customer service team strive for the best results and we are glad that Mandy could help you when required.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
When we had questions and contacted…
When we had questions and contacted Mandy, she always replied quickly.
1 août 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Melinda,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We pride ourselves on having an extensive range of stock and quick and reliable customer service as well as fast delivery.
Our customer service team strive for the best results and we are glad that Mandy could help you when required.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Appreciation for sorting out a problem
My order didn't arrive in the usual swift time so I contacted BEBC who explained about the rare delay with receiving this particular product from the publisher. The situation was rectified immediately and politely. I would like to extend my appreciation to BEBC and the publisher.
Thank you
18 juillet 2023
Réponse de BEBC - The Bournemouth English Book Centre
Hi Geraldine,
Thank you for your review.
We are deeply concerned that you didn't receive your books yet and so far, looking at your account, the books you ordered were from Macmillan English, who are now based in Spain.
Our Head of Operations will be in touch and will do what they can to help rectify this issue.
Many thanks
The BEBC Team
Amending my review to thank the great support of Nick and the Operations team
I am amending my original review from 1-star to 4-stars thanks to the incredible help and support provided by Nick in the Operations team.
I ordered my Portuguese language book on July 7th and was first disappointed by the delivery timeline. This was because I learned
that the book had to be pre-ordered from the publisher in Portugal, which could take weeks - something I had not been aware of as I placed my online order. I reached out and Nick, head of Operations, apologised and acknowledged that the BEBC website could have shown more information. He started to keep me in the loop on a weekly basis about the status of my order, which was very much appreciated. I received my book yesterday (August 5th), 29 days after my order. And yes, it was long, but Nick and his team have been nothing but supportive as the publisher made things quite difficult for the order to be dispatched earlier.
I hope that the BEBC website can be updated to give a heads up about expected delivery timelines on specific books, but I will definitely come back in the future as I know my order will be in good hands. Thank you Nick and Mandy.
7 juillet 2023
Réponse de BEBC - The Bournemouth English Book Centre
Hi Claire,
Thank you for your review and BEBC are sorry you have had to deal with the issues on the book you ordered.
BEBC supply and stock English Language Materials and you have ordered a Modern Foreign Language book from us. We are still finding our feet when supplying MFL material as we only recently started to load these titles on to our systems. We received your order on the 7th July and we ordered in stock on the 10th July as it was a weekend in between. We have chased the publishers up for these books and others we have ordered but many of the European suppliers have had issues with customs clearance in the UK and delivery issues so we will refund you the book order price and postage.
We will send you the book when it arrives, free of charge.
Huge apologies for this issue and we will be looking to stock some of the more common titles for Modern Foreign Language material in the future.
Again, we are sorry you had to deal with this and we will do what we can to rectify this delivery issue.
Many thanks
The BEBC Team
Réponse de BEBC - The Bournemouth English Book Centre
Dear Stephen,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We pride ourselves on having an extensive range of stock and quick and reliable customer service.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Réponse de BEBC - The Bournemouth English Book Centre
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Great Customer Service
Mandy Thomas was really helpful when it came to tracking down the title I needed.
27 juin 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Robert,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We pride ourselves on customer service and Mandy has the experience and knowledge to help customers find what they are looking for.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Although I live in Greece
Although I live in Greece, my order was delivered very fast which was exactly what I needed 😃😃
21 juin 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Violetta,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that BEBC's couriers have delivered your order to you in Greece with very quick service. That is great news!
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
BEBC always go the extra mile for you
BEBC always go the extra mile for you. Always a great experience ordering from them.
4 juin 2023
Réponse de BEBC - The Bournemouth English Book Centre
Dear Jackie,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that BEBC go the extra mile for their customers and that you have had a great experience when ordering from us.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
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