The PDRN Pink Collagen Volume Multi Balm is junk! The advert looks like it’s a smooth creamy face balm, when it’s actually like a tiny hard lip balm sized applicator that doesn’t go on nicely... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Scam company. Really annoyed with myself as I usually check, but it was cleverly done. I thought I was ordering tarte bb cream as advertised on tiktok but once you click to order it takes you to thei... Voir plus
Goods recd. Customer service AI keeps repeating message even though all requirements met just keeps generating non-sensicle script. Goods not fit for purpose, no Customer service DONT BOTHER. Nam... Voir plus
L'entreprise a répondu
This was without doubt the cheapest junk I ever purchased, total wast of money. It arrived in a buckled envelope so there was no chance of opening it up in to any form. The print was cheaply produced,... Voir plus
L'entreprise a répondu
1,5
Mauvais
84 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Avoid them
Avoid them. Stated on TikTok next day postage but after one week nothing. No replies to my emails so I reported as fraud to my bank for a refund.
18 juillet 2025
Avis spontané
Réponse : Behene
Hello, because we ship from overseas, shipping may take slightly longer than usual, typically seven to ten days. This is normal. You may not have contacted our store's correct customer service email, which may have delayed resolving your issue. We understand your concerns. To resolve your issue more efficiently, please contact our customer service email: service@behene.com. Our dedicated customer service team will provide you with a tracking number so you can locate your package at any time. If you no longer need the package and would like to return it for a refund, our dedicated customer service team will also provide you with the best solution within 24 hours.
Scammers
Sent a striped dress in a tacky see through material not what I ordered from TikTok which isnt in TikTok account. Avoid like the plague. Emails responded to bartering how much refund they’ll give. Never received. Disputed with bank
Section 75 and refunded
5 juin 2025
Avis spontané
Réponse : Behene
Dear customer, I'm very sorry that you received an unsatisfactory product. This is completely inconsistent with our service standards. We will immediately report the product quality issues to the supplier. If we promised you a refund, your bank will transfer the refund to your account within seven to fourteen days. If you have not received the refund within this period, please contact us at any time. To more efficiently resolve your issue, please send your details to our customer service email: service@behene.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
1st parcel arrive no issues second one…
1st parcel arrive no issues second one no confirmation email, customer service sending generic email and never sort it out. Fraud case opened with bank! Don’t order from them!!
5 juillet 2025
Avis spontané
Réponse : Behene
Thank you for purchasing from us. Please be assured that we will not betray your trust. Your first package has been successfully received, which proves that we have not deceived you. Perhaps there was a misunderstanding between us due to a miscommunication. To resolve your issue more efficiently, please contact our customer service email at service@behene.com with your details. Our dedicated customer service team will immediately verify the delivery of your second package and provide a tracking number so you can locate it at any time. Whether you have an inquiry regarding the product or a return or refund, we will provide you with the best solution within 24 hours. Rest assured.
My first package was lost
My first package was lost. Unacceptable! After many attempts to contact them, they finally sent it to me again but I still haven't received it! Don't shop, they are scammers!! Unacceptable customer service!😡😡😡😡😡
1 mai 2025
Avis spontané
Réponse : Behene
We apologize for this poor experience and fully understand your anger and frustration. This is absolutely not the standard of service we expect. Due to the frequent unforeseen circumstances in international logistics, you may encounter issues such as package theft during delivery. If you still haven't received your product, we can resend it and expedite it. We can also offer a small gift as a token of our apology. To resolve your issue more efficiently, please contact our customer service email: service@behene.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
No stars
No stars - appalling experience. Delivery promised in 24hrs but took 10 days. Item described as breathable material but is 100% polyester. Refund guaranteed but no response to my email regarding this. I am out of pocket with no route to obtaining a refund.
10 juin 2025
Avis spontané
Réponse : Behene
Hello, we understand your situation very well. We generally ship within two business days of placing your order. Because we ship from overseas, delivery time may be slightly longer than usual, usually seven to ten days, which is normal. Regarding after-sales issues, you may not have contacted our correct service email address, so your question has not been responded to. In order to resolve your issue more efficiently, please send your details to our customer service email address: service@behene.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please rest assured that we will not put you under financial pressure regardless of returns or refunds.
Received my order emailed straight away poor customer service …
Received my order emailed straight away as good come up way to big not replied very poor customer service stay well clear
1 juin 2025
Avis spontané
Réponse : Behene
We understand your concerns. If your size doesn't fit, we can send you the correct size. To resolve your issue more efficiently, please contact our customer service email: service@behene.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Not responding to requests to return items
I ordered 2 T-shirts in XL and they were huge. They are not responding to any emails where I am trying to get a return address. Looks like I’m stuck with them.
16 juin 2025
Avis spontané
Réponse : Behene
Hello, our sizing follows international standards. If the product doesn't fit your size, we can exchange it for a smaller size free of charge. You don't need to return the package you've already received. If you have any questions about returns or refunds, please contact us. For more efficient resolution, please email our customer service email at service@behene.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Do not use this company
Do not use this company. Received dress quickly enough but did not fit. I requested a refund but was told I would need to pay a further shipping fee! Cheap material of poor quality and shocking customer service which was slow and frustrating! AVOID !
18 juin 2025
Avis spontané
Réponse : Behene
We apologize for the unpleasant experience you experienced. Our sizing follows international standards. If the product doesn't fit your body, we can replace it free of charge. Regarding the fabric issue, we will report this to the supplier and strengthen our team training and management. Thank you for your valuable feedback. To resolve your issue more efficiently, please contact our customer service email: service@behene.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Trash what a fraud didn't get my order and they want me to pay4 pounds for a refund 🙄
Deliver the items you orderd
15 mai 2025
Avis spontané
Réponse : Behene
We understand your frustration and apologize that you haven't received your package yet. Due to international shipping, uncontrollable factors may affect delivery. If you still need your package, we can resend it and expedite it. If you need to cancel your order, we will handle it without further ado. To resolve your issue more efficiently, please contact our customer service email: service@behene.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Absolute rubbish
Absolute rubbish - do not touch with a barge pole! If I could give no stars or minus I would, I order a boho dress and the material is like a plastic table cloth that your granny used to have on her dining table, if it got too close to a naked flame it would go up, the size is ridiculous, I order a 12-14 and it is more like a 24-26, could fit 2 of me in and it’s got a horrible fishy smell to it and I’ve emailed 20 times to get a refund and I’ve not heard anything!!! DO NOT BUY ANYTHING FROM THE WEBSITE IT IS A MASSIVE CON/SCAM,
Received a response for my review and I am still giving it 0 stars, what utter nonsense, still no refund received and emailed 20 more times and now the spam me with shitty emails saying “refund update” when it’s just an advert for the shit company and Please do not order anything from this company, you will be hugely disappointed!!!!
3 juin 2025
Avis spontané
Réponse : Behene
Dear customer, we are deeply sorry for the unpleasant shopping experience you experienced. Our sizing is based on international standards to align with the average European and American figure, and may not be suitable for everyone. We sincerely apologize for this. We are also sorry that this fabric did not meet your expectations. Our product composition is clearly stated on the product detail page, but based on your description, it definitely does not meet our quality standards. Thank you for letting us know. We have submitted this batch of products to our quality inspection team for review. We always prioritize our customers. You may not have contacted our correct store email address, which may have delayed your response. We understand your frustration. To more efficiently resolve your issue, please contact our customer service email: service@behene.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Scammers…
Avoid wish i had they don’t sent what they advertise they send cheap copies
10 juin 2025
Avis spontané
Réponse : Behene
Hello, we're sorry this product didn't meet your expectations. It definitely doesn't meet our service standards. Thank you for letting us know. We understand your concerns, and to help you resolve your issue more efficiently, please contact our customer service email: service@behene.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Poor quality and communication
I was not happy with the quality of the items I ordered. The fabric is nasty polyester/nylon.
I contacted them to return the items, they offered to exchange them if I paid the postage and said if I wanted to return them it would be very expensive. I have asked repeatedly for the return address but they will not give it to me. They have offered me a £20 store voucher but I do not want to buy any further items from them.
Communication is very slow and frustrating.
I would not buy from this website again.
10 juin 2025
Avis spontané
Réponse : Behene
We are very sorry that you had such an unpleasant experience during this shopping experience. The issues you reported do not meet our service standards at all, and we apologize for this. We will immediately process your refund without you having to return the product. We will also thoroughly investigate the problems in the return process to ensure that such situations do not occur again. To make up for your time and inconvenience, if you are willing to accept, we can send some small gifts as a token of our sincerity. We understand your disappointment at this moment and respect your decision not to shop again. But if you are willing to give us a chance to correct it, please send the details to our customer service email: service@behene.com, and our dedicated customer service team will provide you with the best solution within 24 hours. Once again, we sincerely apologize for our mistakes and thank you for your supervision in helping us improve our service.
Omg unbelievable!!
Omg unbelievable!!! They are using other accounts ‘attempting’ to replicate their products really badly… and no returns !!!!! They give you a ticket and then nothing … stear clear
8 juin 2025
Avis spontané
Réponse : Behene
We apologize for your experience and understand your frustration. This is completely inconsistent with our service standards. Rest assured, we are committed to providing the highest quality after-sales service. If you have any questions, please contact us immediately. We have a 100% return and exchange policy. To resolve your issue more efficiently, please contact our customer service email: service@behene.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
WOULD LEAVE 0 STARS IF I COULD
Avoid at all costs - they are copying other tiktok account videos and selling a knock off version of the product. The product I received was cheap and nasty - initially replied very quickly to my email asking to return and asked me for pics of the dress to be sent and my order number. They have ignored me since and no return address supplied. Next stop is to contact my bank's fraud department.
6 juin 2025
Avis spontané
Réponse : Behene
Thank you for your feedback. We are committed to personalized, original design and rigorously review the design process for all our products. Your feedback is very important to us, and we will verify your concerns. We also provide excellent after-sales service. If you have any questions, please feel free to contact us. We have a 100% return and exchange policy. To more efficiently resolve your issue and improve our own performance, please send us your details to our customer service email: service@behene.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Do not use
Do not use. Offer refunds and then never reply to your email asking for return address.
Items nothing like the photos, poor quality and totally the wrong size. Size 10 more like a size 4.
AVOID!!!!
4 juin 2025
Avis spontané
Réponse : Behene
We sincerely apologize that your recent experience with us fell short of your expectations. This is certainly not the standard we strive for. Because our products are manufactured internationally, individual measurements may vary. Whether you require a size exchange or a return for a refund, we will unconditionally resolve the issue. Please contact our customer service email at service@behene.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours.
Don’t use I have sent 3 emails not…
Don’t use I have sent 3 emails not replied on how to return the tat i received
False advertising
Disgusting items are all cheap and nasty
10 mai 2025
Avis spontané
Réponse : Behene
Dear customer, we understand your feelings very well. You may not have contacted the correct email address of our store. In order to solve your problem more efficiently, please send the specific situation to our customer service email: service@behene.com. Our exclusive customer service team will provide you with the best solution within 24 hours.
Would not rate company at all
Would not rate company at all, they will not respond to you, ordered over 2 wks ago, chased several times , product eventually came but it was the wrong product , again will not reply to emails , order at your own risk
2 juin 2025
Avis spontané
Réponse : Behene
Dear customer, we understand your concerns and apologize for not receiving the product you requested. This may be due to a minor error made by our warehouse staff due to overcrowding. We can resend your package and provide you with a voucher to compensate for the long wait. Additionally, you may not have contacted our store through the correct email address, which may have delayed your response. To resolve this issue more efficiently, please contact our customer service email address: service@behene.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Do not buy anything from this company
Do not buy anything from this company!
I ordered weeks ago, the only communication I’ve had since has been scam style newsletters trying to lure another sale.
I’ve emailed multiple times asking for an update but had nothing back.
The item purchased wasn’t a lot of money but imagine how many times they have got away with this via TikTok!
30 mai 2025
Avis spontané
Placed an overy happyrder before I read the…
Placed an order before I read the reviews & thought what a fool I was! I immediately emailed the company & they got back to me within the day & communications upto date have been positive. It depends on how busy customs are to how quick you get your delivery! Arrived today and the jeans certainly have not disappointed, they are comfortable & fit perfectly! Thank you behene, one happy customer 😊
24 mai 2025
Avis spontané
DO NOT USE
DO NOT USE - wanted to give 0 stars. Items took 3 weeks to arrive, awful quality. Contacted to return, initially responded but then stopped. Have sent several messages. Have now raised a dispute through my credit card company.
3 mai 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.